What are the FB 4.7 upgrade path options?

A few days ago using the product links I submitted an upgrade to 4.7 request based on my CS 5.5 Web Premium serial. It came back as denied because allegedly the seriial had been cancelled, which it is not - it is very active and shows in My Adobe. I use FB 4.6 (through the previous upgrade) through it, even though I now have CS6 which has no FB, So now I spent almost an hour chatting with a rep, who agrees my CS 5.5 serial is valid but tells me that CS 5.5 Web Premium is not entitled to the upgrade.
The original upgrade link from the product description page, which is currenty unavailable (I get a 404 error) stated CS 5.5 as entitled. In fact the Response to my case states that it is entitled, but my serial is bad!
I really can't figure this one out. Maybe I need professional help ...

I just went over the case text, and I saw that the serial in their description is nothing like mine! I copied & pasted the serial from my license list and the one they have is none  of the ones I have which I might have accidentally selected. I also see that the rep was referring to FB Premium when he claimed I couldn't upgrade from CS 5.5. I submitted a new request, insuring the serial was correct. Let's see what happens.

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      Macintosh HD (disk0s2) / : 499.76 GB (236.21 GB free)
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    USB Information: ℹ️
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      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Microsoft Microsoft® Nano Transceiver v2.0
      Apple Computer, Inc. IR Receiver
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      Apple, Inc. MacBook Pro
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    Adware: ℹ️
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    Kernel Extensions: ℹ️
      /System/Library/Extensions
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      [loaded] com.microsoft.driver.MicrosoftMouse (8.2) [Support]
      /System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns
      [not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (8.2) [Support]
      [loaded] com.microsoft.driver.MicrosoftMouseUSB (8.2) [Support]
    Startup Items: ℹ️
      HWNetMgr: Path: /Library/StartupItems/HWNetMgr
      HWPortDetect: Path: /Library/StartupItems/HWPortDetect
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    Problem System Launch Daemons: ℹ️
      [not loaded] org.samba.winbindd.plist [Support]
    Launch Agents: ℹ️
      [running] com.flipvideo.FlipShare.AutoRun.plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [running] com.trusteer.rapport.rapportd.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [running] com.flipvideo.FlipShareServer.launchd.plist [Support]
      [loaded] com.google.keystone.daemon.plist [Support]
      [running] com.trusteer.rooks.rooksd.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [failed] [email protected] [Details]
      [invalid?] com.citrixonline.GoToMeeting.G2MUpdate.plist [Support]
      [loaded] com.genieo.completer.download.plist Adware! [Remove]
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    Internet Plug-ins: ℹ️
      o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
      Google Earth Web Plug-in: Version: 7.1 [Support]
      OfficeLiveBrowserPlugin: Version: 12.3.6 [Support]
      RealPlayer Plugin: Version: Unknown
      AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
      Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
      googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
      QuickTime Plugin: Version: 7.6.6
      AdobePDFViewer: Version: 10.1.12 [Support]
      CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Support]
      CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Support]
      EPPEX Plugin: Version: 3.0.5.0 [Support]
      JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
    User internet Plug-ins: ℹ️
      BrowserPlus_2.9.8: Version: 2.9.8 [Support]
      CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
    Safari Extensions: ℹ️
      Omnibar Adware! [Remove]
      My eBay Manager
      Add To Amazon Wish List
    Audio Plug-ins: ℹ️
      iSightAudio: Version: 7.6.6
    3rd Party Preference Panes: ℹ️
      3ivx MPEG-4  [Support]
      BrowserPlus  [Support]
      Flash Player  [Support]
      Microsoft Mouse  [Support]
      Perian  [Support]
      Trusteer Endpoint Protection  [Support]
    Time Machine: ℹ️
      Time Machine information requires OS X 10.7 "Lion" or later.
    Top Processes by CPU: ℹ️
          26% Safari
          2% WindowServer
          2% activitymonitord
          1% PluginProcess
          0% WebProcess
    Top Processes by Memory: ℹ️
      405 MB WebProcess
      301 MB Safari
      125 MB Mail
      116 MB rapportd
      116 MB mds
    Virtual Memory Information: ℹ️
      1.02 GB Free RAM
      1.78 GB Active RAM
      429 MB Inactive RAM
      1.07 GB Wired RAM
      422 MB Page-ins
      0 B Page-outs
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      Dec 6, 2014, 09:45:53 AM Self test - passed
      Dec 5, 2014, 11:49:18 PM QTKitServer_2014-12-05-234918_[redacted].crash

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