What are the odds?

Question

...of being struck by lightening twice. (a vent)
Okay, I sent in my MBP for repair twelve days back. Five days later I called DHL up early evening and asked about its whereabouts; they said it had already been delivered. Get this, DHL delivered it to the wrong address, leaving it on someone else's front doorstep, unsigned for. They say they can come back the next morning to retrieve it and deliver it to me. "No way," I said, "go out and find it tonight and deliver it tonight. Don't let it sit on someone's front doorstep overnight, please." Of course, I was pretty insistent, i.e. hopping mad. They did, with profound apologies, blah, blah. No explanation how it was at the wrong address, no explanation why it was not signed for, despite the "signature required" by the label.
Okay, fast forward four days, during which time the logic board has gone kaput (one of the things replaced in above said repair). After several 30-45 minute waits--Apple, I hope you're seriously thinking of hiring more tech support agents!--I speak with a technician who, after another 45 minutes determines I need to be bumped to a higher authority. At this point we all agree that it's a hardware issue, most likely the logic board. Okay, so this is Sunday evening. We try to schedule a pick-up (DHL) for the next day, their lines are busy, so my TECH (the senior techs deserve to be capitalized, as far as I'm concerned) offers to keep trying, staying on the line. I offered to call them myself to schedule the pick-up. He gives me Apple's DHL account number, I get through, schedule the pick-up, get a tracking number. Fine. The next day it's picked up. Now keep in mind, I have no label, however, I'm told that with the tracking number written on the box, the label will be applied as soon as the box arrives to the DHL center after pick-up. Fine, I also write my return address and the words "Apple Computer" in bold face.
Up to an hour ago, I was expecting to see it back today, Wednesday. I check the DHL tracking info online (borrowed computer) and , omigawd, the tracking number indicates a 2 day delivery to DELL REPAIR in Memphis, TN. Right now, it's on the delivery truck headed out for the day's runs, including DELL.
I've started a formal complaint (whatever that means) with DHL, and asked them to, obviously, stop the shipment and redirect it to Houston, APPLE.
Now, you could say that I have every right to believe that DHL has gone to the crapper, but I have to wonder if this wasn't just lightening striking the same person twice. UGH!
Thanks for letting me vent a bit. Interested in hearing if others have had similar experiences with DHL recently.

Answer 1

Lighting chooses to strike us all multiple times, but in different ways. While I've never had a DHL problem, Apple themselves have repeatedly sent me brand new DOA products. My first MBP was a 15" that came with a DOA CD Drive. I decided that instead of replacing, I would upgrade to the new 17" That brand new unit came with a DOA keyboard. After receiving a replacement on that, the logic board went. So far everything seems to be working, but I got the AppleCare just to be safe.