What are the responsibilities of a Support Consulatant in ABAP-HR ?

Hi..... Experts..
I M an ABAP-HR Techno-Func. Consultant,... and in coming days,some work will assign on Support.
Plzzzzzzz,
     Can U explain me the some Primarily Responsibilites, some Strong n Imp. role n responsibilities to Handling the Suport Project bye the Support Consultant.
    Like.......
     1. Handling Tickets.
     2. Responsible for Enhancements.
            ....What else, those Responsibilites are really Important .....
So . plzzzz tell me the many more ideas those are really Important in Support, bt I don't know ...
Plzzz ,help me to know some more knowledge related Support Project .
......Priya

Hi Priya,
In Support Project , You Will get the tickets based on priorty level you have to work on it.
I hope you recevied a mail reg tickets bugs and issues.
As technical ABAP you can get the some BDCs to Upload the data to some infotypes.
For Example 416- Time Quota Compensation
589 - Individual Reimbursements
Coming to Functional part : You can create some Pesronal Areas and Subareas and so on.
Regards
Ramesh
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What are the responsibilities of a Support Consulatant in ABAP-HR ?

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