What are the Tools that come with SolMan to Implement RCA Functionality

Hello Experts:
What need to be implemented before we Implement RCA. I understand that Allerts, System Monitoring are the inputs to RCA.
Help me to understand what need to be in place before we go for RCA. ANd what tools that come with SolMan that help to do RCA.
All experts comments will be highly appreciate.
Regards
Bob C
Edited by: Bob Carpenter SAP on Dec 22, 2009 11:04 PM

Dear Bob,
You can find all the pre-requisites and details for configuring RCA from service.sap.com/diagnostics. All details are documented there.
Mainly there are 2 tools comes with SAP for RCA (as a third party tools); wily introscope and BMC appsight. Refer the media library under the above link to get details about those tools.
If u want to learn more about RCA, I would recommend you to go for E2E100 course. This is designed for RCA.
Please revert in case of any concern.
Rajeev

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What are the Tools that come with SolMan to Implement RCA Functionality

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