What authorities do I need to start a dispute with for Verizon charging for "Unbilled Data From Prior Months - GB "
For the second month in a row, Verizon has added a $15.00 "data over usage" fee. When I call customer service, I am told that the charge is for over usage of data from prior months in which they can't tell me what months we went over. We've been Verizon customers for 10+ years & all of a sudden their customer service has severely declined. I am always on Verizon's website looking at our usage and the past 6 month analysis to make sure we're staying within our range of usage and we've never gone over our allowed plan for data. I plan to file a formal complaint/dispute with all of the consumer protection agencies and/or authorities but need to know which ones are for telecommunications issues for Georgia consumers.
For a customer of 10 years to never read the customer agreement...:
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
SEE FULL AGGREEMENT HERE: Customer Agreement | Verizon Wireless
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