What can I do for the following situation: I think my insert slot for the headphones does not work; when I put in any cable that should and can go in all I hear is low frequent static sounds.
What can I do for the following situation: I think my insert slot for the headphones does not work; when I put in any cable that should and can go in all I hear is low frequent static sounds.
You might try talking to the Apple store manager and see if you don't get more help...you might also contact Apple.com/support and see if they can give you a contact with the Apple Italy offices.
Sounds like you have two levels of failure, the first shop that did the repair and broke a wire, and the second that has disabled something else and isn't helping.
Apple officially refurbished equipment is usually good quality. Surprising this has happened but you need to press on with complaints and try for resolution.
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This article: http://www.iphonefaq.org/archives/97903 helped to clear up confusion I had re your point
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One headphone does not work or works 50% of the time. What is best way to resolve?
one headphone does not work or works 50% of the time. What is best way to resolve?
First of all, I'd recomend resetting the iPod. Do this by pressing the 'Menu' and 'Center" buttons for 10 seconds or until the Apple logo appears.
If this doesn't work, then it sounds like a hardware fault.
To identify the issue, if you have one, try plugging the iPod into a speaker through the dock. If this works, then the issue is with the headphone jack. If not then the logic board is dead. If the iPod is less than a year old, then it can be repaired by Apple for free. Just book an appointment for the Genius bar.
If not then, you could see about sending it to an iPod Repair Company, such as my own. A replacement headphone jack would cost £30.00 in the UK, including next day delivery. Other companies you could try would beUKiPodRepairs, but we guarantee to beat any quote that you get.
Hope that this helps,
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