What can I do? I bought a new iPhone 6 and noticed the camera lens is cracked 4 days later?! No drops or falls.
What to do when I realize my new iPhone has two cracks in the camera lens. It does not affect picture taking but still very frustrating when this phone was just purchased and picked up less than a week ago. There has been no drops or bangs to the phone which makes me believe it had to be there when I picked it up at the Verizon store. What am I to do? I'm thinking maybe I should go with an iphone 5 if this happened so quicily with the iPhone 6. I have never ever damaged a phone from wear and tear!
Make an appointment at the genius bar.
The lens cover on the iPhone 6 rear camera is sapphire. It doesn't get any better than that. It's entirely possible there was a flaw in the crystal.
Similar Messages
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I just bought a new Iphone and when I connected it to itunes and I downloaded the backup from my last device, now I can't pass this step and every time I connect it to itunes is the same thing. And I can't download any app because problems with my account regarding the credit card but the information is correct and it says it is not!!!
You'll have to contact iTunes store support regarding your credit card information problem: http://www.apple.com/emea/support/itunes/contact.html. I'm not clear on what you're saying about your backup. Are you saying that when you connect to iTunes it's asking you to restore from backup even though you already have?
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Just bought a new iPhone and I can't back up to iCloud.
Just bought a new iPhone and I can't back up to iCloud. The error message says "Not enough storage". When I go to Settings>iCloud, it gives me 2 devices, my old iphone 4s has 3.5GB, the new 4s has 0KB. When I go to delete the old backup the warning says "Do you want to turn off backup and delete all backup data from iCloud?" That is definitely not what I want to do. How do I keep my data from my old phone? All I am backing up are contacts and calendar, my photos have never been backed up on iCloud. Don't get why that is taking up all the storage.
Deleting the backup from your old phone only permanently deletes the backup from iCloud. It doesn't do anything to the data on your phone, or the iCloud data your are syncing with iCloud. If you no longer need the backup of your other phone you can go ahead and delete it to free up space in your iCloud account.
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Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.
Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy -
My account was deleted for security issues. I made a new account, but I can't syncronise my apps with this new account. I bought a new Iphone and would like to transfer the apps ans music on this new one. Can somebody help me?
Why would you make a new account? This will likely cause many problems. Just get you old account enabled.
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
Frequently Asked Questions About Apple ID
Everything you purchased with the old account will always be tied to that account. You will have to authorize the computer for that account and you will have to update the apps from that account. -
bought a new iphone and i cant activate it unless the previous owner deletes the account from their icloud but i lost contact with the previous owner how can i fix this?
Take it back where you got and and get your money back.
As has been pointed out, if there was a "previous owner", the phone is not "new". Thephone you purchased is most likely stolen. If whoever you bought it from won't give you your money back, turn it over to the police. -
I just bought a new iPhone and added 25$ to my iTunes and it won't let me buy anything bc it says I have to type in my security questions answers but I don't rennet them what do I do? Please help me I don't want my 25$ to go to waste
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74403) -
have bought a new IPhone and putting apps on that i have already bought and itunes is charging me again any suggestions as what i should do?
If you buy them again, then you will be charged again.
If you want to redownload them for free then follow the directions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Hi! I just bought a new iPhone and I was wondering how i can make sure all my pictures and music will be transfered from my old iPhone to my new one?
Pictures are held in the iPhone backup. If you backup the old device just prior to the activation of the new one, then restore from that backup, the photos will be there. Music is in iTunes on the computer and when you do the restore, it will download the music from iTunes to the device during the restore. Make sure any music purchased on the iPhone that has not been transfered to iTunes on the computer is done before beginning the restore.
You can also view information in this support document http://support.apple.com/kb/HT2109 -
I bought a new Iphone 4s, gave the older to my wife , made a new account for her, erased all data and now when i sync them they interfere with the other. Eg: if i delete an app ou buy one it appears on her phone, what should I do?
Have a look here...
Automatic Downloads...
http://support.apple.com/kb/ht4539
Turn off Automatic Downloads. Settings > Store -
I've recently just bought a new iPhone and i am wanting to transfer all my music that i habe bought from my old one onto the new one. I've gone onto iTunes and tried to download them all again but it wont let me?
What happens when you try to redownload them ? What you can re-download (the types of content that you can redownload varies by country) will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes, and the Purchased tab in the iTunes store app on your iPhone (and similarly for apps in the App Store app). If you still have your old phone then you should be able to copy your iTunes downloads from it over to your computer's iTunes via File > Devices > Transfer Purchases
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I have just bought a new iPhone and gave my old one to my Mum. My problem is that even with a new SIM and phone number I seem to be getting her messages as well as mine on my thread. They are also being recorded as both sent and received so she must be paying twice for each SMS sent. Help please
Wipe iPhone/iPad/iPod touch clean
There are a few steps to do:
Switch off iMessage in Settings > Messages
Switch off FaceTime in Settings > FaceTime (iPod touch 4th Generation or later, iPhone 4 or later and iPad 2 or later)
Delete iCloud in Settings > iCloud > Delete Account
Finally Settings > General > Reset > Erase All Content and Settings.
Un-register your device: https://supportprofile.apple.com
Now you can sell/give.
Now, you should get her a new Apple ID to sign in the options above. -
I just bought a new iphone and I signed on to icloud but hardly anything is showing up on my phone
I just bought a new iphone and I signed on to icloud but hardly anything is showing up on my phone. How can I get all my apps, pictures ect
You have to start by erasing your phone. If you have any newer data on your phone that is not contained in the backup you'll need to save that first. Then go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens on the phone and when given the option, choose Restore from iCloud Backup and follow the prompts, choosing the backup of your old phone to restore from.
Be sure your phone is connected to wifi and your charger while it is restoring the backup.
More details here: http://support.apple.com/kb/ph12521. -
Im switching email accounts on my itunes account am the computer isnt recognizing purchases made from my other account on the new one (apps). How can I sign in with my new account and get the purchases apps on both accounts?
This was EXACTLY what I needed about the purchases I made from my device. However, is there a way to re-download other ones you've made from a computer? Because I realized some of them were not just purchased from my device.
This is a picture of what it looks like now:
http://tinypic.com/r/107quxu/7
As you can see, the stuff circled in red doesn't give me an option to download from Cloud Beta because it already says "downloaded".
any way to get around that? -
i bought a new iphone and as i was setting my apple ID account and i signed in to my account and confirmed two useres with diffrent numbers that were signed to the same apple ID and it messed up my i messege and face time. how do i fix that or delete one user ?
Hello sapiii96,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
To sign out of your Apple ID
Go to Settings > FaceTime, tap your Apple ID, and select Sign Out.
Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out.
Best of luck,
Mario
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