What can I do if I don't have proof of purchase for repairing my 5s?
There's some problem with my iPhone 5s.
Today I took it to Apple Store but it turned out they couldn't help me since I don't have proof of purchase.
After I left the Genius Bar I asked an employee there if an original iPhone box will be consider as "proof of purchase" if I can't show them the receipt, and he said yes.
I need to reconfirm if this is true before I have my family ship it all the way from other country to the US.
My situation is,
I bought the phone from some guy on Craigslist. He showed me the original receipt that proved he got the phone with a T-mobile 2-year-contract.
I didn't know having the receipt is so important when it comes to having Apple staff to fix the phone for me.
As far as I know, that guy had stopped paying for the monthly payment that he's supposed to, so the IMEI for my iPhone is blacklisted.
My questions are,
1. Can the original iPhone case be considered as a "proof of purchase" ?
2. If my IMEI is blacklisted, can I still get my phone fixed with Apple?
T-mobile provides the iPhone 5S with no down payment with a two year contract.
If the guy from Craiglist isn't honoring the contract, he hasn't bought the phone; it still belongs to T-mobile. Unless the receipt showed him paying the full price for the phone, it was not his to sell to you.
You have a defective phone that does not belong to you. Do you really expect Apple to help.
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