What can I do if my InCopy serial number is considered invalid?

I have InCopy 5.5 and just purchased CS6, but installation process reports that the serial number on my InCopy license certificate is invalid. The license is for 7 seats, but I only need one copy of CS6 at this time. How can I finish installing my purchased CS6?

if your cs6 is an upgrade and cs5.5 is not installed you will be prompted for both serial numbers.  make sure you're entering the correct serial number appropriate for the prompt.
if you're certain you're using the correct serial numbers, contact adobe support:  http://www.adobe.com/support/chat/ivrchat.html

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    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5
    Contribute:  CS5 | CS4, CS3
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    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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