What can I do to get iTunes to make my past music purchases available for re-download?

I lost my Itunes music from my computer. I've tried to re-download my iTunes purchased music from "Purchased" where they all show up but it gives me no option to download. I know that they are all in the "Cloud" because I've downloaded them to my 5s. I have tried to get iTunes chat to help me with this issue but they were pretty ...well lets just say they didn't have a clue. Has anyone experienced this problem? If so was you able to solve it? If so what did you have to do?

http://support.apple.com/kb/ht2519

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