What can I do to get Safari to load?

For about a week now I have been unable to get Safari to open. A window shows up simply saying, "safari has quit unexpectedly". I have the latest software update but still nothing. I read that perhaps turning my computer (Macbook Pro) on Safe Boot mode might get it to work. Well it did, but the sound on my computer is gone. I checked on the System Preferences and the Internal Speakers does not even show up as an option. When I restart it, however, the sound works fine but safari then doesn't work. So either Safari works, or the sound does. I really need to fix it because I need it for school. To whoever can give me an answer, thank you

There is no need to download anything to solve this problem.
If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

Similar Messages

  • My PowerBook g4 says it's connected to the Internet and the Ethernet cable's plugged in, but every time I open Safari it says I'm not connected. What can I do to get Safari to get online?

    My PowerBook g4 says it's connected to the Internet and the Ethernet cable's plugged in, but every time I open Safari it says I'm not connected. What can I do to get Safari to get online?
    Also I'm having problems with my PowerBook G4 on recognizing my HP Photosmart C4680 All-In-One Printer/Scanner/Photocopier.   This is connect via USB printer cable, but yet they're not syncing. How can this be resolved?

    Internet Quick Assist:
    http://support.apple.com/kb/HT1144?viewlocale=en_US
    Troubleshooting internet settings:
    http://support.apple.com/kb/HT1714?viewlocale=en_US
    As for the printer problem, is this a new problem?
    Try an SMU reset:
    http://support.apple.com/kb/HT1939?viewlocale=en_US
    http://support.apple.com/kb/HT1436
    Then repair permissions and restart.

  • I had to buy a new computer and now can't get my CS3 with CS5 upgrade to work on windows 8.1. What can I do to get them to load and work?

    I can load CS3, but it won't let me register it and I can load CS5 upgrade, but when I open CS5 it shows fault and closes. What can I do to get these programs to work on my new computer?

    Registration has always been optional, so there is no point in trying. Those pages on the Adobe site are long gone. CS5 crashing is another matter, but without some crash logs and more detailed system information nobody can realyl know. This could be a mundane permissions issue on some files, could be a crash with the hardware acceleration stuff but just the same could be the activation system failing. Impossible to tell based on your limited information.
    Mylenium

  • What can I do to get images to load

    Images do not load, only flash junk
    == This happened ==
    Not sure how often
    == I disabled then enabled flash block, but not sure

    See [[Images or animations do not show]] and http://kb.mozillazine.org/Images_or_animations_do_not_load

  • I can't get Safari to load period. It quits immediately. According to the troubleshooting, I'm to un-install any third party plug ins. Can anyone tell me what I should be looking for? I don't recall installing anything that wasn't an upgrade.

    I can't get Safari to load period. It quits immediately. According to the troubleshooting, I'm to un-install any third party plug ins. Can anyone tell me what I should be looking for? I don't recall installing anything that wasn't an upgrade.

    Unplug your iBook from the AC power, shut it down and take the main battery out for about fifteen minutes. Then you can put the battery back in, plug the power back in and restart. This should reset the USB and FireWire ports.
    If that doesn't help, you could reset the Power Management Unit. Follow the instructions in Knowledge Base Article #14449 for resetting your PMU.
    You probably should also startup from your Mac OS X install disk and run the Disk Utility to "repair disk" on your hard drive. This will determine if you've got some kind of file directory/software problems with the files on your hard drive.
    I'm not much at decoding kernel panic logs, but this line jumps out:
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.filesystems.udf(1.4.1)@0x28a79000
    Did you have a DVD movie in the drive at the time? DVD movie disks are UDF format, but not much else is.
    -Doug

  • I own the iphone 4 and i was using safari and went to google something and my phone froze. My computer is not recognizing my phone when I plug it in, and my charger is not allowing my phone to charge. What can i do to get my phone unfrozen?

    I own the iphone 4 and i was using safari and went to google something and my phone froze. My computer is not recognizing my phone when I plug it in, and my charger is not allowing my phone to charge. What can i do to get my phone unfrozen?

    Try resetting it: hold the on/off and home buttons 10-20 seconds until you see the Apple logo (ignoring the off slider that appears first), then release.  If it won't reset you may need to put it in recovery mode and restore it as described here: http://support.apple.com/kb/ht1808.

  • I can not get safari to load anything.

    I can not get safari to load. Have already cleared the cache (three different ways) and reset safari. I'm not running off a router and when I look at my connection in 'network' it says my connection is fine. I don't know what else to do.

    What exactly happens when you try to load a page? How are you loading this site?

  • HT4915 When i did my itunes match, there were some duplicated albums and songs.  I have gone into my library and deleted the duplicates, but they still show up on my iphone as duplicates.  What can i do to get rid of them?

    When I did my itunes match, there were some duplicated albums and songs in my library.  I have gone back into my library from my computer, and deleted the duplicates.  When I did so, itunes did not ask me if I wanted to delete them from the cloud.  They are still showing up on my iphone as duplicates in the cloud.  What can I do to get them from showing up in my iphone?

    They are not on the iphone in the first place.  It is just a setting that allows you to see the songs that are available in icloud, but not on your iphone.  If you turn the setting to off, then you no longer see the songs that are in icloud, but NOT on your iphone.

  • I have a macbook pro 5,3 white I am trying to hook up to a samsung hdtv.  I have used a mini dv to hdmi adapter but I get no sound on my tv.  What can I do to get sound?

    I have a macbook pro 5,3 white I am trying to hook up to a samsung hdtv.  I have used a mini dv to hdmi adapter but I get no sound on my tv.  What can I do to get sound?

    The Mini DisplayPort-to-HDMI adaptor will only pass video in most cases. You will need to run a separate audio cable along with it. Likely a 3.5mm (male-to-male) cable. Or a 3.5mm (male) to red/white RCA (male) cable. Just depends on what audio input ports your TV has dedicated to the HDMI input.

  • HT204053 Me and my daughter had been using the same apple id, she was triyng to change it now all of my iphone contact are gone, what can i do ti get it back , this is very important to me.

    Me and my daughter had been using the same apple id, she was triyng to change it, now all of my iphone contact are gone, what can i do ti get it back , this is very important to me.

    Your contacts are helpd on the server, so if you sign out from your iCloud account and sign into another one they will disappear. If you sign back into the original account they will reappear.

  • My MacBook Pro is running very hot after lion install.  Are there any hardware changes that will help? What can I do to get it back to normal?

    My MacBook Pro is running very hot after lion install.  Are there any hardware changes that will help? What can I do to get it back to normal?

    I get the impression that most of the users on older hardware experiences similar temperature issues on Lion for a long time now. Awaiting for confirmation from the original poster.
    In the meantime I'm just cautious with regards to pushing the machine to such extreme temps, since something tells me such behaviour which includes monitor flickering and the likes is nothing but abnormal for any type of use...
    Any clues if 10.7.5 does anything on this? If not I'm afraid i see myself going back to SL for good...

  • I downloaded apps purchased with another Apple ID. But my data is missing. What can I do to get them back? I have a different iCloud id.

    I downloaded apps purchased with another Apple ID. But my data is missing. What can I do to get them back? I have a different iCloud id.

    All apps are tied forever to the Apple ID used to obtain them, that is also true with In-App purchases.
    Content bought using one Apple ID cannot be merged or transferred to another Apple ID.

  • What can I do to get my pictures back if my iPhoto doesn't want to open anymore?

    My iPhotos says I have to restart or shutdown my computer in order for it to reopen but when I do so it just keeps saying the same thing and now I have lost all my photos. What can I do to get them back?

    Hmmm
    Using a computer without a back up is, frankly, like driving without a seat belt. You'll be fine - unless there's a problem. If there is a problem then you'll be rather worse off than if you were wearing one.
    Updating software - any software, apps, OS, plug-ins, anything - without a back up is like driving drunk and blindfolded without a seatbelt... The same warning applies but you're much more likely to have an issue at upgrading and installing time than other times.
    Most Simple Back Up:
    Drag the iPhoto Library from your Pictures Folder to another Disk. This will make a copy on that disk.
    Slightly more complex: Use an app that will do incremental back ups. This is a very good way to work. The first time you run the back up the app will make a complete copy of the Library. Thereafter it will update the back up with the changes you have made. That makes subsequent back ups much faster. Many of these apps also have scheduling capabilities: So set it up and it will do the back up automatically.
    Example of such apps: Chronosync - but there are many others. Search on MacUpdate or the App Store

  • I upload all of my photos from my iphone 5 onto my macbook air to get more space on my phone, and now whenver i try to upload it says there is no more storage or there was a problem transferring a picture. what can I do to get more space onto my iphoto?

    i upload all of my photos from my iphone 5 onto my macbook air to get more space on my phone, and now whenver i try to upload it says there is no more storage or there was a problem transferring a picture. what can I do to get more space onto my iphoto? I've tried putting the pictures on flashdrives, but iphoto would no tlet me transfer.

    I don't know how large the SSD (solid state hard drive) is, or how big your iPhone 5 is, but with some iPhones having 64GB and some Airs having as little as 64GB and some having as much as 512GB it's not hard to see how storing the contents of your iPhone 5 on your Macbook Air could run you out of space.
    Go to the Macbook Air and bring up a finder window and pull the Go menu down and go to the Computer. Right click on the Macintosh HD and select get info. See if there is any available space on the MacBook Air. If not you are out of SSD space (you're storing more on your Macbook Air than it has storage for). I'm not sure if iTunes can store its library on an external hard drive or quite how you would make that happen. But even if you managed that, when the hard drive was disconnected, you would lose access to your library. Using a smart media card might be possible (I don't know) but it would probably be irritatingly slow. If you have a small Air and a big iPhone you might just have to find a different computer to sync to. Just remember a 64GB iPhone is a big chunk of SSD for a Macbook Air. I did it with my previous and my current Air but even my previous one had 256GB and I really just fit.

  • I have tried to update my itunes program. It was running great until I attempted the update now all I get is an error message that says "Itunes was not installed properly, Please reinstall itunes, Error 7 (Windows erroe 126)". What can I do to get my it

    I tried updating my itune program. Now all I get is the following message "Itunes was not installed properly. Please reinstall itunes. Error 7 (Windows error 126). WHAT can I do to get back to where my itunes program is running again?
    I have uninstalled the proram and tried reinstalling and get the same error message. The other error message I get is "The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem".  I have tried that twice with no luck. Can someone help me get my music back???

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

Maybe you are looking for

  • What a Bad VGA card MSI AMD R9 290

    I was a ANTI MSI, 12 years a go. Back than i was working at a computershop. We sold a MSI mothrboard to a costumer. It was unable to install the driver, windows xp going. Than we send the motherboards back. But now i thought, hey they wouldnt have dr

  • Not getting profile in Target Info for Distribution

    Hi, I have followed all the required steps given in Program Portal. I created distribution certificates, profile and etc. When i am trying to install this mobile profile into iphone, it doesn't take this profile. I am not getting my profile in Target

  • Airport Express Speakers

    how do I locate speakers via a USB cable from Airport express

  • FIM Web Service client

    Hello,  I want to use the Web Service of FIM to force user to register his password when he connects to his FIM.  Can i redirect page or something else , is anyone has an experience of that Any idea ?  Thanks

  • MiniSAP for XI

    Hi Everyone,               I am new to XI Field and want to learn XI by my own. But for practice i need miniSAP or IDES on my system. Is the MiniSAP available for download on SDN site does contain XI so that I can practice XI on that own?? Please hal