What can I do when downloaded movie rentals freeze up itunes?

Screen shows title on top, but is frozen and black. Thanks for any help!

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  • TS3297 Error when downloading movie rental

    Error when downloading movie rental. I have been charged $2.99 and haven't been able to download the movie

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Error 39 when downloading movie rental

    Hi,
    I was half-way through downloading a movie rental on iTunes and it stopped saying error 39. My software is up to date and there is no problem with my internet connection so not quite sure what to do. I tried looking on the apple support page and tried what they said but it hasn't helped at all.

    Even though you're getting a different error message number, perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • What can I do when I'm trying to reinstall iTunes and I'm being told that the old bonjour file can't be removed eventhough I managed to remove the bonjour folder?

    Ok - I'm using MS Vista. I wanted to update iTunes for a long time but it always failed because it said something about missing access to the Network where Bonjour is stored. I figured that I wanted to solve this now once and for all by reinstalling the current version of iTunes. This didn't work, because I was being told that the old version of Bonjour could not be removed. Therefore I tried to remove Bonjour and after a long quest I found a way to (seemingly) remove it. There's no more Bonjour folder in my Programm Files. Anyway - I tried to install iTunes again and it didn't work. It told me that there was still the old Bonjour that could not be removed.
    I'm at my witts end. I'd really like to use iTunes, especially since I also own an iPhone.
    I'm thankful for your replies and send you many greetings from Switzerland!
    Marco

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • HT1657 what do you do if the movie rental freezes less than 10min into it?

    have just started to watch a rented movie through itunes and it has frozen. All programs are working fine, even itunes is working fine. The only thing on the whole computer not working is the movie. I have tried pausing/resuming, skip/search etc but to no avail. Cannot close itunes as the movie is still downloading

    Welcome to the Apple Community.
    Try force quiting iTunesand trying again.
    If the problem persists, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

  • What can i do when my older ipod wont let me even download free apps

    What can i do when my older ipod touch won't let me download free apps?

    - If you have a 2G iPod yu can update the iOd to as high as 4.2.1. There are many apps that will work with that but some require a 3G or higher or even a lter iOS.
    - What happens when you try? Error messages?

  • Just recently getting error message when downloading podcasts.  Says "The iTunes Library file cannot be save.  You do not have enough access privileges for this operation."  Doesn't happen every time.  Using Windows 7.  What can I do?

    Just recently getting error message when downloading podcasts.  Says "The iTunes Library file cannot be save.  You do not have enough access privileges for this operation."  Doesn't happen every time.  Using Windows 7.  What can I do?  The files seem to be there but I don't know if they are being backed up to cloud.

    Hi, DickmoAZ.  
    Thank you for visiting Apple Support Communities.
    This sounds like a permission issue most likely with the iTunes Media folder.  Here is an article that will help you troubleshoot this issue.
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/ts1277
    Cheers,
    Jason H.

  • Trying to download CS6 on my mac pro. when i click on Download, under my orders, it brings up an error page: JRun Servlet error, 413 Header Length to Large. It's been doing this each time I've tried that last few days. What can I do to download this?

    Trying to download CS6 on my mac pro. when i click on Download, under my orders, it brings up an error page: JRun Servlet error, 413 Header Length to Large. It's been doing this each time I've tried that last few days. What can I do to download this?

    clear your adobe.com cookies or use a different browser.

  • I have new IPad ...can't watch rented downloaded movie on my tv..error message is " The connected display is not authorized to play protected movies"... What is up with that???

    I have new IPad ...can't watch rented downloaded movie on my tv..error message is " The connected display is not authorized to play protected movies"... What is up with that???

    I had exact same problem and I have found a way to get round out!!!! Easy!
    So the reason it doesn't allow it to play is for security to stop piracy etc.
    Plug in the cable and VGA and aux cable and get everything set up so you are looking at the home screen.
    1) select Videos
    2) selected the film you want to watch
    3) click the little play button
    4) it will then come up with the message saying it can't play protected films blah blah blah
    5) WITHOUT clicking ok double tap the home button to bring up the multitasking bar and swipe left to reveal the control panel
    6) hold fast forward for a second or two and the movie with continue to play!
    Stay in the multi tasking bar with the control panel, The message will stay there but don't worry. Kick back and enjoy your iPad movie on the big screen:)
    I'm sure your saying thanks:) it was my pleasure realising I've outsmarted apples little security protection thing lol

  • I keep getting this message when wanting to download latest itunes software update :The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download?

    The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download software when the above message keeps popping up...not allowing me to download

    I had the same problem this weekend.  The iphone 4s needed Itunes10.5 to sync to her Asus Windows 7 Laptop.  When I tried to download from the Apple website I got the error that the windows installer was missings files or something like that.  I uninstalled itunes and tried again but that didn't work.  Then I redownloaded itunes 10.3 just to have a working version in case I gave up.  Then I found site that suggested I update Windows by going through the start menu and while doing that I found an update Apple itunes file. 
    Goto Start and type Widows Update in the seach window.  Click on check for updates (I already was current with all updates but I suggest you download the updates if there are some available.
    Goto start and this time just type update in the search window.  Look for the Apple itunes update link and click on it.  It found there were updates for itunes 10.5, Quick time, Safari, and Icloud.  I checked all the updates except for Safari, since we don't use it (yet).
    The install started then seemed to stall at one spot for ~3min but then completed successfully.  I open itunes and had her synced with Outlook Contact, Email, Calender, and Notes in 5 minutes.  I did already configure Outlook by going to tools and Trust Center.
    I hope this works.

  • What are the perks to pre-ordering movie rentals in the itunes store?

    What are the perks to pre-ordering movie rentals in the itunes store?

    You can purchase music using multiple accounts within the same Windows profile & using the same iTunes library. I think when you log into the store it remembers the last account name used, but provided you don't let it remember your password then you have the opportunity to enter the correct details for each purchase.
    If you're going to place these purchases on your respective iPod's the following may help.
    *How to use multiple iPods with one computer*
    The Apple support document How to use multiple iPods with one computer suggests a number of ways. I use method two (Sync with selected playlists) with a slight twist. Rather than regular playlists I set the grouping field to indicate which users should receive which tracks and create smart playlists based on the content of this field.
    e.g.
    "Alice's Tracks" is "Grouping contains Alice" + "Kind contains audio"
    "Bob's Videos" is "Grouping contains Bob" + "Kind does not contain audio"
    Tracks that both Alice & Bob want on their iPods have the grouping set to "Alice/Bob"
    etc.
    I currently manage our family's five iPods using this system, each getting a different selection to suit their tastes and the capacity of their iPod. An advantage of using the grouping field is that it is stored in file tags (for non-wav audio files anyway) so that it is relatively easy to recreate the playlists should the iTunes library get trashed. Also useful if you move files about manually as playlist membership is preserved when you delete & re-import the tracks.
    tt2

  • My security answers are not accepted when downloading movies. Why

    My security answers are not accepted when downloading movies.TRIED restting the security question that did not work.  Called apple support --- no help.
    I'm at a lost PLEASE HELP

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.
    Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
    on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • What can be done when applications and game fail to open in sonyericsson k550i?

    what can be done when applications and games fail to open in sonyericsson k550i?

    http://www.sonyericsson.com/cws/support/mobilephones/downloads/k550i?cc=gb&lc=en If this only happens with games/apps installed on the memory card but not with the ones in the phone memory, back these up on the PC and format the card.Otherwise, run the update service and failing that, try a master reset, remembering to back up your phone on PC/PC companion first.

  • HT1657 Where is the movie rental tab on iTunes? I downloaded two films, but do not know how to access them on iTunes.

    Where is the movie rental tab on iTunes? I downloaded two films, but do not know how to access them on iTunes.

    There is nothing to download.
    You first must purchase the service in iTunes and let the intial scan, match and upload process complete. Then you can activate it on your iPhone by going to Settings > Music and set the option for "iTunes Match" to ON.

  • What do you do when a movie you buy, will not down load?

    what do you do when a movie you buy , will not down load?

    I tried again this morning. All I see is a white screen with the words "iTunes Store" in the center of it, in gray. When I click on store at the top, and then "Home", the top of the browser says "Accessing iTunes Store" with a progress meter that goes halfway, stops and then it turns into the black Apple logo. Same thing happens when I try to click on that little house icon.
    Do you guys see album covers in there, or what? I downloaded the itunes software yesterday to my desktop AND laptop, and I am experiencing the same problem on BOTH computers. I am running Vista Home Premium, on DSL.
    Oh, and thank you for the link to the troubleshooting for this--I am reading it now, trying to figure this out.
    I finally figured out that I could access the iTunes store from my iPod (duh!!) last night, but I'd like to be able to do this on my PC too. So it's larger and easier to see.

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