What can I do with constant physical problems on my MacBook?

I currently have a "Mid 2009" white MacBook, It's known for having cracked casing, and I've had it replaced three times now.
The last time I got it repaired, Apple messed up my laptop's hinges, and the 'lid' wouldn't close properly. I immidetely called Apple and they fixed the issue. It's now been about a month, and the hinge is starting to get messed up again (the top of the computer doesn't align with the bottom portion, and prevents the magnets from properly holding the laptop shut)
I'm a full time student, and I can't be away from my computer for days at a time. It just isn't convinient for me. I've had this computer sent in for repair half a dozen times (thank god I'm still under AppleCare)
Is there any way I can exchange my computer for a different model? I've read online that lemon computers can be replaced, and people reported getting the latest- but now discontinued - model of the MacBook. I asked the Apple representative, she said that there was no way to do that.
So my question is, what do I do? Just go about changing the casing and hinges as long as I have this computer? This isn't acceptable! I paid well over a thousand dollars for this laptop, and Apple should offer a way to fix their faulty design issues.

After speaking to Apple's customer relations, they told me that they have a "looper" policy, which means that if a computer has been sent in for repair - on the same issue - more than three times, it can be exchanged for a completely new, but possibly refurbrished, computer. Since Apple no longer makes the white MacBooks, the representative told me that they would most likely send me a MacBook Air, or even a MacBook Pro.
It's great to see Apple taking care of their customers and giving them what they deserve for their top dollar. Wohoo!

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