What can I do with error -4960?

I am trying to download a trail version of Elements 11 and Premiere 11 unto my Macbook Pro and get this message.  Software is current.

You can complete the solution 1 in Troubleshoot Adobe Download Assistant -http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html#main_Solution_1 to reset the download experience.  I would recommend choosing the default location of your User folder when reinitiating the download.
Alternately you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

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