What can solution manger can do for me as a basis,and as a bussiness ?

dear all ,
i want to know the benefits and the usage of the solution manager?
and what sap solution manger can do for me?
thanks in advance
Mahmoud Younis

Hi
service desk/support desk/incident management
Application Incident Management process provides central message management and processing. The Application Incident Management, with its integration of SAP Customer Relationship Management (SAP CRM) IT Service Management, allows us to contact all parties involved in a message. These include all users of the system landscape or your company's solutions, such as employees, customers, consultants or support staff.
demo is here
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/904036f4-58ed-2c10-b0b9-c6c7ca0b5afc
for other stuff also you can easily click on eLearning on sdn and choose Solution manager to get overview of features and demo etc.
Hope it clarifies your doubt
Regards
Prakhar

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What can solution manger can do for me as a basis,and as a bussiness ?

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