What can you do if your IPOD wont' shut off...

I have a new ipod purchased in Jan.. everythign is great but I can't shut it off.. And how in the heck do you get cust serv from apple??
mimi

I got my ipod (30 GB - U2) in July and have the same problem. Every now and then it just won't shut off, can't figure out why. I switch it off by pressing down the play/pause-button until it shuts down and then lock. But once I unlock it, well it's still been on power and the battery capacity has been lowered. Have not tried to reset it, but I'm considering it..
  Windows XP  

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