What could be wrong with my macbook pro

Hi i have a macbook pro mid 2011 and its been acting up
when my mother check her email on charter homepage safari blocks the email botton and it does not open for her and she has to go all the way to the bottom of the page to open it . Then sometimes Safari does not open at all.
I reinstalled the os but no luck is there anything else I can try

Try using a different web browser. Firefox or Chrome.

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              Apple Inc. Apple Internal Keyboard / Trackpad
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                        Apple Inc. Bluetooth USB Host Controller
              Apple Internal Memory Card Reader
              Microsoft  Compact Optical Mouse 500
              Apple Computer, Inc. IR Receiver
              Apple Inc. Built-in iSight
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    Thunderbolt Information:
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    Internet Plug-ins:
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