What Could Disable "Save a Copy..." on My Website?

I have a client that is using IE7 (and tried IE 8) with Reader 9 installed.
They tell me that while able to view any of my PDFs, the Save button is visible. When they then attempt to click on it, a red circle or some other indicator appears, telling them they cannot save a copy. Another person told me that they click on the save copy button but the save dialog does not appear.
I have tested my website and the save capbility on Windows 98SE/XP Pro/Win2k3/Vista Business using IE 6 through IE8 and all machines let me save a copy of the PDFs.
So could this be caused by:
fire wall setttings in their office?
active-x or javascript settings on their PCs?
third party PDF component (non-Adobe)?
Is there anything I can do at my website to:
assure they are using Adobe Reader plugin?
assure the Adobe Reader plugin can save?
Thank you all for your help with this.
C91313

Or if the libraries working, instead of browsing the package and wrecking the library (this will cause you to lose all your events, faces tags, albums etc...etc...), could just select all and export to a folder. Library in tact, copy has outside of iPhoto.
Regards,
Gnomish

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Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."

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I'm running Adobe Master Collection CS5 with Photoshop CS 5.5 (12.0.4 x64) on a Windows 7 64-bit machine.
I have a 928 GB HD with 697 GB free.
I have rebooted and tried saving the files immediately after I reboot. I have killed my virus scanner. I have killed a number of other possible culprits including Acrotray.exe and CS5ServiceManager.ext
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Nothing seems to fix it.
The boards seem to suggest Adobe isn't taking responsibility for this and pointing it back to the OS or other software. I'm willing to believe them if someone can show me how/where to kill whatever process it is - but at this point, all my indicators point back to Photoshop.

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To my great relief I have now sorted this issue and offer the following as the Correct Answer. My sincere and grateful thanks go to Curt and Yammer, above, who have helped me so much in sorting this Windows 7 issue which is clearly very relevant to Bridge users also. Any slowness to grasp what they have been saying is down to me!
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Under the Security tab you will see a list of Groups and Users on this drive and the Permissions that they have to do things.
Before doing anything to edit these Permissions, first click on the Advanced button. This opens another window with a tab showing the Owner of this drive.
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Now go back to the Security Tab for your drive (Step 2 / 3 above) and look at the Permissions you currently have. Your aim now is to allow yourself 'Full Control.' If you don’t currently have this level of permission click Edit, select your name on the list, check ‘Full Control’ and 'Apply' the change.
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On completion of the above step I tested the result in Windows Explorer by dragging a few files back and forth between folders and it now worked perfectly - I was now able to move / delete / rename etc all files without now getting the dreaded access denied message. What a sense of relief! This meant that I could now open Bridge normally rather than having to right click it and 'Run As Admistrator' - albeit that is a very useful thing to do until you get the problem sorted as described.

"Could not save a copy because the file is already in use..."

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alansky1 wrote:
Adobe really needs to fix this and I'd like to tell them so.
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In Elements 13, when trying to save, I get this message:Could not save a copy as "agb3_2014:09_054.tif" because the file name was not valid.

Hi:
I use Nikon NX2 then save as a TIFF file then do final editing in Elements. With Elements 8, I could then save as a JPEG file and upload to Flickr. With Elements 13, I get this message and cannot save:
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Message was edited by: Albert Butzer

Don't use the slash, either. Stick to no punctuation except dashes and underscores for safety's sake. Other punctuation usually has another meaning in code.

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rasa wrote:
I too hate :-)
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What Could Disable "Save a Copy..." on My Website?

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