What did I pay for MacBook????

Okay -- hoping you can help me. When "Old" Comp usa was going out of business all Apple products were 10% off. I bought my daughter a black Mac Book AND I BELIEVE I bought an extended warranty since I have a hard copy of one that I think is it. When the Mac Book just died and I took it to the Genius Bar they said the warranty was never enrolled. Called Apple to see about doing so late. They said need original proof of purchase. When I said where I bought it they also said Comp usa was not allowed to legally sell warranties in Florida so if I did get a proof of purchase I could send it in for a refund. So ... I found my am ex statement which shows I spent $1430.99. To get a sales receipt from old comp usa I have to send in $25 and they may or may not find it. So -- before I do that -- can anyone help me figure out whether the Mac Book alone at 10% off would be $1430.99 or is it likely that that price included a warranty (also 10% off)? I won't hold you to it -- I'm just doubting my memory and don't want to either waste more money or fail to seek a refund. Thanks!!!

Glad we were able to figure this out and ease your mind. I know with the new MB's you have a year (from the purchase date) to add an Apple Care plan. Maybe Apple had the same policy when you made your purchase and you decided to wait to purchase it and it slipped your mind.
If you repair (usually too costly) or replace the MB, you might want to consider purchasing an insurance policy. I purchased a policy from Worth Group, the policy covers theft and accidental damage (optional) and it was extremely inexpensive to insure. If I remember correctly, I insured each of my MB's for approximately $70.00 with 0 deductible, $1,000 coverage and accidental damage. Check out:
http://www.worthavegroup.com/
Hopefully, I won't get in trouble for this, but they have a coupon code for 10% off the policy. The code, if it still works, is 'TENOFF'.

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I paid 9.95 because I thought it would allow me to create a pdf online. What did I pay for if not that?

I am very unhappy right now because I chose "create online PDF" from my ADOBE READER software on my computer and it took me to a place where I could pay. It said $9.95 only for me to pay and still can't create a PDF online.

Did you sign in with the Adobe ID you used for the subscription?
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Hi, Levens, and welcome to the Community,
Please see this FAQ article:
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All I ask is that I get what I'm PAYING for, please........

First of all, let me start by saying I'll be very surprised if this actually gets posted. Took about 10 mins just to get to this point. Funny how of all sites, Verizon's load the slowest. You'd think they'd take extra measures to make this a better experience than getting asked over & over to log in after you already did, then it takes minutes (instead of seconds) just to load a page that needs another page that needs another page...
Here is my deal with Verizon. I've been a many-years customer of both home phone & DSL. Up until the last couple months I've had some issues, nothing that couldn't be resolved, but for the last couple months my internet is so slow it's like being back on dialup, ugh.. About 10 days ago I finally got fed up enough to give them a call.
Something I need to say first, about out-sourcing. I'm not a fan of it but I understand to an extent why it's being done. All I ask for though is that when I do talk to someone I can at least understand what they are saying to me. That's really important to me, I'm sure it's important to you as well. When I say "you people" I mean Verizon people, I'm not referring to anyone's race, color, etc., etc.,...
OK...so I call them up & 1st guy is "DJ" he said that was what to call him since after 3 tries I still couldn't pronounce his name correctly. I could understand him for the most part & I really do believe he tried his best to help me with my problem. I was on the phone with DJ for I dunno, an hour, maybe hour & 1/2.
Looking back on it, I don't think he was the best informed person, I don't think any of them were. We talked & I let him access not only my 2 yr old desktop but my precious not even 5 month old laptop. We tried this, this, that, that.....it was just a big run around IMO. DJ dumped my temp internet files, cookies, blah blah blah.......same on laptop. Finally, after all the time on the phone he did exactly what I knew would happen. He opened up my gateway page & said "see where it says you're getting this speed, etc? That's what you're getting." I don't care what that page says, I'm not getting what I'm paying for!
Due to the crappy service I've been getting I do speed tests daily & do them several times per day. I use speedtest.net & also internetfrog.com as well as a couple others if I need them. What amazes me is that after running me around on the phone for well over an hour, they wind up opening my gate page & then blame me, my 2 computers, my ability to see there's a real problem here. I was asked to subscribe to a "professional tech service" of some sorts at $14.99 a month & was then told that's all that could be done for me. I was then transferred to the so-called supervisor who was nothing short of RUDE, I was happy to finally end my call. The next day a woman called, I could barely understand a word she was saying so I told her I wasn't up to talking & hung up.
Call me **bleep** but I decided to "upgrade" my service. It said for 6 months I'd get a $10 rate reduction (which is cheaper than my current pkg) and I figured I'd at the very least, get better than what I was getting for only a few bucks more. WRONG!! They kicked in my new "better" pkg last night. I do get better speed test results but only at "non-peak" times & even then, they are sketchy.
I haven't done a ton of reading as of yet but so far my impression is they're over loading the hubs in my area, too bad for me. My speed tests are no better now than what they were before I "upgraded" my service. A good example is this...it took 25 mins to download a 20 mb file...tried on both computers & it was the same for each of them. If I had just one computer then sure, maybe I'd blame it on that. I have a 2 yr old desktop with XP that has never given me any problems, I do my scans & keep things running smooth. My laptop has W7 & isn't even 5 months old. You can't tell me that both are simply "screwed up" and need professional help when I know **bleep** well it's not on my part but is on Verizon's!
I am stuck with Verizon due to where I live, what options are actually available at this time. All I am asking for is that I am given what I'm paying for, what they say they're willing to provide. I do not appreciate all the running around, the bad accents with less than understand spoken words of what they consider to be "english"....I can't understand wtf they're saying to me! So frustrating, it really is. *sigh*
Sorry for the rambling but if you've read this far I think you're in the same boat I am. They used to be a company I truly did admire, now I'm just wondering how to dump them. I'm very sad about this, I can't count on Verizon any longer to be reliable & more important...that they care other than me paying my bill. ~Laurie

LauriesWorld wrote:
First of all, let me start by saying I'll be very surprised if this actually gets posted. Took about 10 mins just to get to this point. Funny how of all sites, Verizon's load the slowest. You'd think they'd take extra measures to make this a better experience than getting asked over & over to log in after you already did, then it takes minutes (instead of seconds) just to load a page that needs another page that needs another page...
Here is my deal with Verizon. I've been a many-years customer of both home phone & DSL. Up until the last couple months I've had some issues, nothing that couldn't be resolved, but for the last couple months my internet is so slow it's like being back on dialup, ugh.. About 10 days ago I finally got fed up enough to give them a call.
Something I need to say first, about out-sourcing. I'm not a fan of it but I understand to an extent why it's being done. All I ask for though is that when I do talk to someone I can at least understand what they are saying to me. That's really important to me, I'm sure it's important to you as well. When I say "you people" I mean Verizon people, I'm not referring to anyone's race, color, etc., etc.,...
OK...so I call them up & 1st guy is "DJ" he said that was what to call him since after 3 tries I still couldn't pronounce his name correctly. I could understand him for the most part & I really do believe he tried his best to help me with my problem. I was on the phone with DJ for I dunno, an hour, maybe hour & 1/2.
Looking back on it, I don't think he was the best informed person, I don't think any of them were. We talked & I let him access not only my 2 yr old desktop but my precious not even 5 month old laptop. We tried this, this, that, that.....it was just a big run around IMO. DJ dumped my temp internet files, cookies, blah blah blah.......same on laptop. Finally, after all the time on the phone he did exactly what I knew would happen. He opened up my gateway page & said "see where it says you're getting this speed, etc? That's what you're getting." I don't care what that page says, I'm not getting what I'm paying for!
Due to the crappy service I've been getting I do speed tests daily & do them several times per day. I use speedtest.net & also internetfrog.com as well as a couple others if I need them. What amazes me is that after running me around on the phone for well over an hour, they wind up opening my gate page & then blame me, my 2 computers, my ability to see there's a real problem here. I was asked to subscribe to a "professional tech service" of some sorts at $14.99 a month & was then told that's all that could be done for me. I was then transferred to the so-called supervisor who was nothing short of RUDE, I was happy to finally end my call. The next day a woman called, I could barely understand a word she was saying so I told her I wasn't up to talking & hung up.
Call me **bleep** but I decided to "upgrade" my service. It said for 6 months I'd get a $10 rate reduction (which is cheaper than my current pkg) and I figured I'd at the very least, get better than what I was getting for only a few bucks more. WRONG!! They kicked in my new "better" pkg last night. I do get better speed test results but only at "non-peak" times & even then, they are sketchy.
I haven't done a ton of reading as of yet but so far my impression is they're over loading the hubs in my area, too bad for me. My speed tests are no better now than what they were before I "upgraded" my service. A good example is this...it took 25 mins to download a 20 mb file...tried on both computers & it was the same for each of them. If I had just one computer then sure, maybe I'd blame it on that. I have a 2 yr old desktop with XP that has never given me any problems, I do my scans & keep things running smooth. My laptop has W7 & isn't even 5 months old. You can't tell me that both are simply "screwed up" and need professional help when I know **bleep** well it's not on my part but is on Verizon's!
I am stuck with Verizon due to where I live, what options are actually available at this time. All I am asking for is that I am given what I'm paying for, what they say they're willing to provide. I do not appreciate all the running around, the bad accents with less than understand spoken words of what they consider to be "english"....I can't understand wtf they're saying to me! So frustrating, it really is. *sigh*
Sorry for the rambling but if you've read this far I think you're in the same boat I am. They used to be a company I truly did admire, now I'm just wondering how to dump them. I'm very sad about this, I can't count on Verizon any longer to be reliable & more important...that they care other than me paying my bill. ~Laurie
I could have written this EXACT same message - down tot he "upgrading my service" for less money than I was currently paying, I figured, it couldn't hurt, right?
wrong
The CS guy told me that my wirespeed modem was still "the best they had" (which is a joke as I don't even think they offer this anymore.
At least now, I am paying for 1.5mbps and I'm not getting it. They WILL refund this money every month until I get something. I'm simply not going to pay it anymore.

Did Apple pay for all my CD's?

Did Apple pay for all my CD's from the 80's, 90's and 00's I uploaded to my Itunes? Seems like they did because to manipulate the files in any way (changing names, adding artwork) I have to go through several steps to "Authorize" myself to do so...Why? The tracks when Clicked on are all "greyed" out. I did some searching online to figure out how to take control of MY OWN music once again. However going through a series of silly prompts FOR EVERY SINGLE TRACK is time consuming and just...like why? I 've bough quite a bit of music (and other media) from ITunes over the years but 70% of my collection is CD's I BOUGHT MYSELF. In some cases starved for, as if a new Rush disc was out that week and it was that or lunch that day, there was no contest. Now I'm not blaming Apple for starving me during certian points in my life but what I'm saying is I PAID for all this music MYSELF with my MONEY. I OWN IT. Or do I? Once I uploaded all my Cd's they were given away traded off to shops or put in boxes never to be seen again. Why would I need them?
Well now that anytime I want to turn up a track a bit, fix some art, or edit spelling, I need to go through each album track by track and authorize MYSELF to do so???
Please some sane person explain this to me while I go through my 99 track Motorhead boxset so I can make it all one listing and not have it broken up in "CD's" as almost ALL of my multi disc releases are now. Man I hate when rich people mess with us unwashed...
Had to edit this because I was "Mad Typing" and the spelling and grammer was just amazing....
Message was edited by: TheWickedTenants

Not being able to edit details may be a permissions problem...
Repair Permissions
Right-click on your main iTunes folder and click Properties, then go to the Security tab and click Advanced. Use the Change Permissions... button grant to your account (or theUsers group) and SYSTEM full control of this folder, subfolders and files, then tick the option to Replace permissions entries... which will repair permissions throughout the library. When complete switch to the General tab, click in the Read-only check box to clear it, then click Apply.
If you don't have the option to change the permissions then use the Owner tab and Edit...button to take ownership from an account with administrator privileges. Tick the option to Replace owner on subcontainers and objects.
Repeat with the media folder if it isn't stored inside the main iTunes folder.
For tips on organizing content in iTunes see Grouping tracks into albums.
If you gave away/sold some of your CDs then you should also have deleted the ripped copies. You're only entitled to keep the ones that you have in storage.
tt2

How to stop the charges incurred to my account based on the action of itunes storing U2's newest album into my iPhone that I personally did not pay for?

How to stop the charges incurred to my account based on the action of itunes storing U2's newest album into my iPhone that I personally did not pay for?

There was no charge. The album was free.

What is the VPN for Macbook pro?

hi what is the VPN for Macbook pro?

There are several VPN clients that work on the Macbook Pro. https://www.google.com/search?q=vpn+client+macbook+pro

HT3302 what if i pay for the iPod to get fixed, because it doesn't have warranty anymore?

my iPod touch 4 has accidently gotten wet, to where the screen is turning blank. The warranty has ran out, like about 2 years ago, and Apple won't fix it for free, i know that for a fact. What if I pay for the iPod to get it fixed? Will Apple still fix it? If so, How much?

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Hello. Where can I see what I am paying for, on my Mastercard. I can see many transactions but I don´t know what it is. I really hope you can help me. Thanks Helle Harling

Hello.
Where can I see what I am paying for, on my Mastercard. I can see many transactions but I don´t know what it is. I really hope you can help me.
Thanks Helle Harling

Hello again.
I have looked in my account, but can´t see all of the charges - I wonder if my daughter are using her iphone to something she dont know are cost money - but it´s over 500 dkr, so i really want to find out. Thanks
Helle

Why Am I Paying Twice for What I Already Pay For?

I'm not sure this is the right place to post this, but unfortunately there don't appear to be any other options available to provide feedback on an issue.
There are two examples I'd like to cite as to why I believe I'm paying twice for what I already pay for. First - one that is best described via an incident that happened over Labor Day weekend. Late Saturday night, I finally had an opportunity to watch something I have been intending to watch as an HBO subscriber for a while now: "The Normal Heart". It was located in an On Demand folder called "Emmy Nominees". About 2/3 of the way through, the screen froze. I managed to get back to the Emmy Nominees folder, but at this point the only thing that appeared was the word "Empty". I tried again the next morning, and not only was the Emmy Nominees folder gone, but the movie appeared nowhere in the subscriber's area in On Demand. A search revealed that I could buy it in either SD or HD form, but could not rent it (not that I would).
Now - midnight had been crossed, bringing us into September 1st. Perhaps the action was scheduled for that time. However, why would Verizon decide to interrupt a real time stream that the customer is entitled to? And then make them fully purchase it to see the rest of it?
But there is more to this. Why would a paying HBO customer now be required to purchase something? Here's another example: I have been a big fan of Boardwalk Empire. Previous seasons are now available for rental or purchase - but with the exception of the latest season being in On Demand (which I assume is there to grow one's appetite for the final season commencing shortly), even an HBO customer has to pay to see prior season reruns.
Perhaps I have more of a bone to pick with HBO than with Verizon, but it is ridiculous to charge a customer for what they have already paid for.

I agree 100% as to what you are saying here and I assume if we call Verizon customer support, we get a scripted response. That not all seasons are available On Demand, even if you are a HBO subscriber.
I had a friend check, that has Comcast. Boardwalk Empire, all seasons are available, On Demand. So why as Verizon customers we have to pay extra if we want to watch, Boardwalk Empire, On Demand? If we already subscribe to HBO? It's like Verizon is double dipping their customers?
I have found that you can watch all of the Boardwalk Empire seasons on HBO Go, but I don't know about anyone else? I surf the web in a different room in my house. I like to relax in my recliner and watch Boardwalk Empire on my big screen.
I've been very happy with Verizon FIOs since I became a customer, but I'm also disappointed in the On Demand offerings they have and to have to pay extra for it, while it's available free to other cable subscribers.

Should I settle for less than what I am paying for...

A couple of months ago I upgraded to BT Infinity 1 Unlimited. The package was for speed of between 25 mb to 35mb.
As I was only getting on average 15 to 16 mb on one occasion 12.8mb. I rang and BT who sent an engineer out. On checking the HD box the engineer made improvements at the box. and now sometimes I get between19mb to 21mb. The engineer said that as the box is 436 metres away from my house I would never be able to get even the lowest speed of 25 mbps.
I have just run the BTW TEST which reads as follows
Download speed 20.90
MAX 22.9
For your connection the acceptable range of speeds is 16.3mhps--22.9mhps.
Upload speed during test 3.75mbps
Upstream rate IP profile for your line is 10mbps.
Do you think I should settle for less than what I am paying for.
Solved!
Go to Solution.

Thanks for your reply,
I have been with bt for over 40 years and have great service from them. I know a lot of other users have bigger problems.
It was just that the advert on line said 25 to 35 mhps and I was hopeing that I would not have to keep watching the little circle going round and round before opening a page.
I buy and sell racecards on ebay and most times bid on things in the last few seconds and slow turning of the pages does not help. ,

What I'm paying for?

Is there a function of OS 10.4.11 that will give me the speed of my DSL connection? I want to be sure of getting what I'm paying for. I've tried the Activity Monitor and can see the real time graph...but don't know how to find the speed of what I contracted for. Thanks.

You sound like you have throughput issues with your DSL connection. I had to do a couple of things in order to get the DSL throughput that I was paying for.
My phone line to the house was actually four wires for two lines, green/red and yellow/black. The yellow/black pair was unused. I installed one of the DSL splitters right there inside the demarcation box and connected the green/red pair back to the "filtered" output (because at a phone jack inside the house, those were the wired that were hooked to the plug. I connected the yellow/black pair to the "unfiltered" output of the DSL filter and at the one and only wall jack where the DSL modem was plugged in, I replaced the outlet jack with a dual outlet jack, running the green/red pair to one of the jacks (into which I plugged the phone) and the yellow/black pair to the other jack (into which I plugged the DSL modem). Note: I connected those yellow/black wires to where the green/red would have normally connected. That gave me, essentially, two parallel lines, one for DSL and one for phone, with just a single DSL filter at the demarcation box. Multiple filters will detrimentally load your line and prevent you from getting the throughput that you are supposed to be getting.
As a side note, I actually had three branches (green/red and yellow/black) running off to different parts of the house from the demarcation box. I found the two unloaded yellow/black branches to be detrimental to throughput when I increased my DSL from 256/256 to 896/1536. So I disconnected the unloaded branches, too, in addition to using just a single DSL filter at the demarcation box.
speedtest.net will give you a rough idea of your throughput, but it is, of course, going to be dependent on the network load between you and the speedtest server. If you choose one as close as possible to your location and perhaps do the test at 2AM Sunday morning, I would think that that would give you some pretty accurate numbers.

7 Okt, 2013 Faktura 138,00 SEK  was my licens ended but still you take money from my account every month ... how come? I have delited all Adobe programs from my computer according to this matter.Please inform what I' am paying for. LS Konsult Åke Löf

7 Okt, 2013 Faktura 138,00 SEK  was my licens ended but still you take money from my account every month ... how come? I have delited all Adobe programs from my computer according to this matter.Please inform what I' am paying for. LS Konsult Åke Löfvenius

Hi, If you purchased from a reseller I would speak to them. If directly from Adobe then please reach out our support chat who should be able to assist.
https://helpx.adobe.com/contact.html

S apple coming out with a new version for Macbook Pro MD101HN/A ? what should i go for Macbook Pro or Macbook air since my usage are basic mainy internet , word , excel , powerpoint etc.

Is apple coming out with a new version for Macbook Pro MD101HN/A ? what should i go for Macbook Pro or Macbook air since my usage are basic mainy internet , word , excel , powerpoint etc.

souvikfromKolkata,
you’ll know as soon as the rest of us do if Apple decide to produce a new non-Retina model. My guess would be that they won’t do so, but that’s only a guess.
With Internet, Word, Excel, and PowerPoint representing your main usage, either a MacBook Pro or a MacBook Air would be suitable for you.

What are the uses for Macbook pro and Macbook air?

Hi! I am deciding between MBA and MBP and need to know what the different uses for each one was. Like what would you use the MBA for and what would you use the MBP for?? All opinions welcome!!

They're actually pretty comparible in what they can do if you're talking about the base model of both (say 13") with 4GB RAM. At that level, the Pro has the advantage if you're going to watch or burn DVD's or CD's, as the Air has no optical drive. But otherwise, they're pretty much the same--full-sized, backlit keyboard, camera, beautiful screen, etc. If you're going for more than a basic 13" Pro, then things start to change. For example, you can get up to 8GB RAM on the Pro, and a huge hard drive, you can also get a 15" or 17" size. You will be paying a lot for these, but, obviously, if you're going to be working on, say, making videos (which you may then want burn onto disk) the Pro is very much what you'll want.
However, if you don't need or want any of that--if, for example, you plan to do the usual programs (word processing, games, web surfing, music, etc.), then you really won't see much difference between the two. At 4GB RAM and a 13" screen, the big difference is going to be thickness and weight, not power. And in this the Air will have the advantage--it's really amazingly slim, light and with a SSD, faster (you pay extra--a lot extra--to get SSD on the Pro).
Just to make the point, I switched from a 13" Pro to an 11" Air. My hard drive size is half what it was with a Pro, but I was barely taking up half of that amount on the Pro, and so have plenty of room on my 128GB Air (you can get 256GB for the 11" if you order it online). Absolutely everything my Pro did, my Air does (sans optical drive), only faster and lighter and more compact--meaning it takes up less table space, slips in and out of my bag faster, balances on my lap easier, etc. But there was no interruption of service--I switched pretyt seamlessly from 13" Pro to 11" Air.
The Pro offers you more options for power, screen size, HD size and optical drive. But it's really pretty surprising how few of us need that much power, that much room, or the optical drive. It's very freeing to realize that less can be more than enough.

What did I pay for MacBook????

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