What do I do if I can't remember the security answers?
Can not remember my security question, what do I do?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
Similar Messages
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HT201303 What to do when you can't remember the security answers
What do you have to do when you forget the security questions answers. Do you have to call apple?
But it appears not with a solution. Rather another loop to jump through. I went through this process to follow up. Here's what I received in the email:
When that page loads, the "Lost or forgotten Apple ID password" option will be selected. Click "Continue".
On the next screen, you will have the option to call Apple Support now or have them call you later about your account.
... you can also speak to an Account Security Advisor by calling our AppleCare technical support team. To find the right phone number for your country, see this article:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
When you call, ask to speak to the Account Security team.
The page referred to is a link for you to follow specific to your case number. -
HT5312 What do you do if you can not remember your security questions
What do you do if you can not remember your security questions
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95700) -
HT201303 What do I do if I can't remember the answers to my security queations
What do I do if I can't remember the answers to my security questions?
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I have my ID and password but can not remmember the security answers What can I do ??
I have my ID and password but can not remmember the security answers What can I do ??
Security Questions and Rescue Mail
There are various ways to resolve this matter, amongst them are ...
An email to … Apple - Support - iTunes Store - Contact Us.
Or
you can follow instructions here … Rescue email address and how to reset Apple ID security question
Or
you could call your national Apple support number and ask for Customer Service or their Security section. The phone numbers are here … Contact Apple support. -
TS2446 What do you do if you get a new apple device but can't remember the security questions?
What do you do if you get a new apple device but can't remember the security questions?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101680) -
What do I do if I can't remember the answers for the security question?
What do I do if I can't remember the answers for the security question?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96541) -
what should i do if i can't remember my security question's answer because i do not have a safety email for apple to send the reset question/answer link? my safety email got deleted
Your only option will be to contact iTunes Store support and see if they can help you. Click on this link and choose the Account Management option, and create a new case with iTunes Support.
Good luck! -
HT201303 what do I do if i can't remember how I answered the security questions?
What do I do if I can't remember how I answered the iTunes security questions?
Try this Discussion...
https://discussions.apple.com/thread/4305745
And/or see the More Like This section on the right. -
I have some money left from a gift card on an itunes account, but can't log in. I've tried to reset the password but I didn't receive the email. Also I can't remember the security question. What can I try next?
Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
I can't remember my security answers and my account has been locked, what do I do?
I can't remember my security answers and my account has been locked, what do I do?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
I can't remember the security questions I created 6 years ago and can't buy anything anymore. I don't have a rescue email either, so I'm stuck.
Click here and request assistance.
(75676) -
I can't remember my security answers and there isn't a link to send them to my rescue email
I can't remember my security answers and I need them to make my first in-app purchase. The link to send them to my rescue email did not pop up and now I am locked out of my security questions screen for eight hours. What do I do?
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
I can´t remember the security code to unblock my iPod touch and when I try to synchronize it with iTunes I can´t because it ask me to introduce the code that I don´t remember. In my iPod says that it is desactivated and I need to connect to iTunes...so It returns me to the begining...
I already tried to reset the iPod, but it did´t work....
I need to activate again my iPod...Help!!Place the iPod in Recovery mode and connect to your computer and restore via iTunes.
Recovery mode -
Help! Can't remember my security answers and can't seem to find out how to reset
Can't remember my security answers. How do I reset?
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(76238)
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