What do I do if I don't know what my restriction passcode is ?

what do I do if I don't know what my restriction passcode is ?

To remove it you will have to Settings > General > Reset > Erase All Content and Settings and then restore from a backup that predates the addition of the restrictions passcode.  Or redownload all of your apps and music content.

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  • I've just upgrade my ios 5.1 to ios 6 but my ipod is now hanging up and i cannot turn it off even i follow the troubleshooting procedures. What should I do? I don't know what is the problem.

    I have problem with my Ipod touch when I upgrade it with ios 6. I cannot turn it off. I have alrealy followed the troubleshooting instructions to press both the off/sleep button and the home button but still it will not turn off. I cannot use my ipod anymore for it is just hanging up.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • I am transfering my stuff from my lap top to my desk top (both Mac). I cannot get my CS4 to open. It gives me a 150:30 error, licencing thing. I have no idea what to do and after hours of searching none of what I found helps. I don't know anything about t

    Sorry didn't know that the first step was just supposed to be "subject".
    So here it is again.
    "I am transfering my stuff from my lap top to my desk top (both Mac). I cannot get my CS4 to open. It gives me a 150:30 error, licencing thing. I have no idea what to do and after hours of searching none of what I found helps. I don't know anything about this stuff so please don't answer with "maybe this willl work, or maybe that."  I need a real answer please and I cannot find a way to actually contact Adobe. I also don't have a disk drive on this Mac. Thanks"
    Also please feel free to e-mail the answer because I hate looking for these answers online. It takes me forever to find this section. Not that I have even even gotten a real answer.
    [email protected]

    Hi Sonia,
    While transferring Adobe from laptop to PC the licensing files got corrupt and the right way to use Adobe Applications is to install first as transferring from a different machine can give you problems.
    You can try steps from this article if that helps otherwise you have to reinstall and manually delete some files , everything is mentioned.
    http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
    You can download CS4 from here:
    Download CS4 products

  • "This message cannot be sent at this time."  I have been getting this pop-up for 3 days when trying to send out mail.  I don't know what to do!  I cannot send mail from this account on any ISP. Please help!

    "This message cannot be sent at this time."  I have been getting this pop-up for 3 days when trying to send out mail.  I don't know what to do!  I cannot send mail from this account on any ISP. Please help!

    lots of people seem to be havgin a problem sending email from iCloud webmail.
    does your email address have uppercase characters in it?
    if so, try creating an alias in lowercase (go to preferences in iCloud webmail and select 'accounts') and see if email sends okay from that

  • Can anyone help me with a problem i am having with my music on my iPhone 4S. I have put alot of Compilation CDs in my library on iTunes. I download these tracks onto my phone, everything is ok so far. Now, this is what is niggling me and I don.t know how

    Can anyone help me with a problem i am having with my music on my iPhone 4S. I have put alot of Compilation CDs in my library on iTunes. I download these tracks onto my phone, everything is ok so far. Now, this is what is niggling me and I don.t know how to resolve it. This is my problem: 
    Have downloaded for example: Queen – Bohemium Rhapsody from a compilation album as well as a few complete Queen Album CDs into the iTunes library and then put them into playlists,
    When I go onto my phone and select Queen on the MUSIC app using Songs tab at the bottom of the screen it will display all Queen songs and their resective Alum pics, that is all those not in a complilation album, .
    If I know the song title I can select the songs tab and find the song that way,
    I’ve tried fiddling with the settings in the iTunes app by going to ‘get info’ tab and trying to sort the problem out that way but am not having much luck.What I want the phone to do is show, for example all Queens songs including those in compilation albums. Can this be done, would be grateful for any ideas on how it can be done, that is if ic can be done, any ideas
    Thanks for your help

    Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.

  • I want to start a new iTunes U course for catolog and I don't know what can I do please give me description about this title.

    I want to start a new iTunes U course for catolog and I don't know what can I do please give me description about this title.

    If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HeLLO I AM USING AN IPHONE 5 From Last few days I DON'T KNOW WHAT HAPEND TO MY SET ITS DISTURBING ME A LOT DON'T KNOW WHY BUT I AM NOT ABLE TO UPGRADE ANY APPS BECAUSE WHEN I AM TRYING TO UPGRADE OR DOWNLOAD ANY APP THROUGH WIFI ND 3G BOTH AFTER SOMETIME

    HeLLO I AM USING AN IPHONE 5 From Last few days I DON'T KNOW WHAT HAPEND TO MY SET ITS DISTURBING ME A LOT DON'T KNOW WHY BUT I AM NOT ABLE TO UPGRADE ANY APPS BECAUSE WHEN I AM TRYING TO UPGRADE OR DOWNLOAD ANY APP THROUGH WIFI ND 3G BOTH AFTER SOMETIMES IT STOPS DOWNLOADING AND SHows THAT "UNABLE TO DOWNLOAD THIS APP" IT'S SHOWING THIS MESSAGE IN EVERY APP AND ALSO AT ITS DISTURBING ME AT THE TIME OF WATCHING ANY VIDEOS TOO. BECAUSE WHEN I AM TRYING TO WATCH ANY VIDEO IN YOUTUBE IT'S DISTURBING VIDEOS ARE NOT PLAYING ND SOUNDS ARE NOT COMING PROPERLY ND THE IMAGE QUALITY ALSO BECOMES POOR AND THE VIDEO STOPS AFTER SOME TIMES THIS PROBLEM IS HAPPENING AT ALL THE VIDEO ND IT'S HARASSING A LOT. THE SAME PROBLEM IS ALSO HAPPENING TO MY BROTHER'S PHONE TOO.. REQUEST TO APPLE PLEASE ANALYSE AND FIXED THE PROBLEM AS SOON AS POSSIBLE OR ELSE MAYB I NEED TO STOP USING APPLE PRODUCTS. CAUSE IT'S HARASSING MY DAILY LIFE A LOT....

    These are user to user forums.  You ARE NOT addressing Apple by posting here.
    Also, why are you YELLING at us??  Stop using ALL CAPS.
    What steps have you done to try and fix the problem?

  • I wrote a 27 chap. book on my iMac from ****. B4 I was completely finished, I spent hundreds of hours on-line and in store, and final answer after atty was involved was 1) we've never seen it b4 2) we don't know what it is 3) it's not ur harddrive, softw

    finished, at about 26 chaps, 1) hard-drive went out, 2) visited site & then got "ur virus is infected buy us now" pop-ups (only time in 3 year. of using a mac, and 3) (forget what but an issue. Spent hours on-line, and at store. And finally w/an attorney when I kept being told it was user error. (I"m getting to book isssue I promise)  During this time, Harddrive was wiped, external b-up replaced, something about "separated" etc. etc. and even computer replaced w/same issues afterward. Final vrdict 1 yr. later: 1_ we've never seen it 2_ we don't know what it is--not a virus, not harddrive malfunciton, not software issue 3_ we don't know how to fix it. Live w/it w/multiple errors and oddities every time you try to type or start all over. Got an attorney, and took it in again, and miractulously, "he" fixed it. However, in meantime, I wrote many duplicate chapts. when I couldn't find missing, or edited, some, etc.
    Everything was writen in Pages, chapt. by chapt. Now I have a 27 chap. book(my first)  in pieces--w/many duplicate or slightlychanged chapters  all over the computer. I'm trying to reconstruct. Some chaps. I just can't find, some are garbled, some do strange things like left justifying and changing to single space (and can't change back to double, just have to erase and start over,  on those old documents. Needless to say I have felt so defeated it's been really hard to get back to the almost finished book for last re-write.
    The Questions:  1)I'm trying to find the chapters, and as I find and edit them I need to know how to make this massive achievement work. Should I continue w/chapter by chapt until all are finished? Or start putting them into single document as they are finished? How do I find anything? If I put finished in PDF to send to publisher, even tho it's my PDF, I can't go back and edit my own, except in a duplicate entire document, is that correct?
    I cant' find the string to start unraveling this mess. I do have hardcopies made and presented to writing group so need to edit those chapters.
    I'm used to paper typewritten copies of everything for manipulation, and I know things now I should have done on the Mac but didn't when I started. (I"m also having trouble getting a Table of Contents to work, which is making it doubly hard to find anything.)
    To sum it up, I think, How do I write a book, with chapters (no technical sstuff, only a few footnotes & I may group them at the back of the book.) as far as manipulating documetns/folders, have ready for export, etc.   Probably too long a question so go ahead and chew me out.  (And I havent' used any other document except Text Edit in years.) I am overwhelmed an book is wasting away.

    If you are wondering why you are not getting any responses, it is because you have vented a complaint without any details that make any sense or give anyone something to work on.
    If you want help, I suggest actually detailing what has happened, with versions of software etc. Anything that would let us assist.
    As a start I am guessing that you have not really got the hang of "How it all works". Firstly download the Pages09_UserGuide.pdf from under the Help menu. Read that and view the Video Tutorials in the same place. A good addition would be the iWork 09 Missing manual book and something to help you learn how to use your Mac.
    If there are specific tasks you need help with:
    http://www.freeforum101.com/iworktipsntrick/index.php?mforum=iworktipsntrick
    Is a good resource.
    Peter

  • I am having a problem with pop pups and small windows with ads constantly opening up on my safari?? Thought that macs didn't get virus? this looks like one- any experts around? please help me fix it with your instructions? really don't know what to do...

    Hi everyone,
    I am having a problem with my Mac OS X 10.7.5 mac book air , there are constant pop pups and small windows with ads blinking constantly opening up on my safari in front of everything?? it is constantly interupting me and makes me mistakingly click on it then another new windows open behind the one im using..
    I am not too sure if thats a virus or trojan.. I always thought that macs didn't get virus? this looks like one to me… any experts around? please help me fix it with your instructions? really don't know what to do... thanks

    Those are not viruses. You have probably installed some malware:
    The Safe Mac » Adware Removal Guide
    Helpful Links Regarding Malware Protection
    An excellent link to read is Tom Reed's Mac Malware Guide.
    Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
    See these Apple articles:
              Mac OS X Snow Leopard and malware detection
              OS X Lion- Protect your Mac from malware
              OS X Mountain Lion- Protect your Mac from malware
              About file quarantine in OS X
    If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
    From user Joe Bailey comes this equally useful advice:
    The facts are:
    1. There is no anti-malware software that can detect 100% of the malware out there.
    2. There is no anti-malware that can detect anything targeting the Mac because there
         is no Mac malware in the wild, and therefore, no "signatures" to detect.
    3. The very best way to prevent the most attacks is for you as the user to be aware that
         the most successful malware attacks rely on very sophisticated social engineering
         techniques preying on human avarice, ****, and fear.
    4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
        your computer is intended to entice you to install their malware thinking it is a
        protection against malware.
    5. Some of the anti-malware products on the market are worse than the malware
        from which they purport to protect you.
    6. Be cautious where you go on the internet.
    7. Only download anything from sites you know are safe.
    8. Avoid links you receive in email, always be suspicious even if you get something
        you think is from a friend, but you were not expecting.
    9. If there is any question in your mind, then assume it is malware.

  • I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong?

    I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong? I have done this on both of my iPads and it hasn't let me go back on to iMessage on either of them.

    iCloud System Status
    Current
    iCloud: iMessage - Users Affected: Some
    11/18/2012 13:34 PSTUsers are unable to use iMessage. Normal service will be restored ASAP.
    iCloud: FaceTime - Users Affected: Some
    11/18/2012 13:33 PSTUsers may be unable to place FaceTime calls. Normal service will be restored ASAP.
    http://www.apple.com/support/icloud/systemstatus/

  • I want to buy a hard case for my macbook pro, but I don't know what year it is. When I use the serial number to try and find out, all it says is, "~VIN,MacBook Pro (15-inch Glossy)". When I type that into amazon for a case it gives me nothing!

    I want to buy a hard case for my macbook pro, but I don't know what year it is. When I use the serial number to try and find out, all it says is, "~VIN,MacBook Pro (15-inch Glossy)". When I type that into amazon for a case it gives me nothing!

    Hi T,
    Either of these will give you the info you seek:
    http://www.appleserialnumberinfo.com/Desktop/index.php
    http://www.chipmunk.nl/klantenservice/applemodel.html

  • I am trying to set up a co-worker's email on her iPhone and I don't know what her password for Thunderbird is and neither does she. Can I get the password?

    I am trying to set up a co-worker's email on her iPhone and I don't know what her password for Thunderbird is and neither does she. Can I get the password somehow, or what do you recommend?

    There is no password to Thunderbird. The password you need is to the email account. Contact the email provider for password reset.

  • Today in class someone put a password on my phone and i don't know what it is. How do i get into my phone?

    today in class someone got in my phone and changed the password on it. i don't know what it is, so i have no way of getting into my phone. does anyone know a way i could get into it without knowing the passcode?

    See this thread: https://discussions.apple.com/message/17811499#17811499

  • Something keeps trying to download on my mac and I don't know what it is. It is not in the apple store and just comes out nowhere and request for my password to download something and I don't know what it is. How to make this stop?

    Something keeps trying to download on my mac and I don't know what it is. It is not in the apple store and just comes out nowhere and request for my password to download something and I don't know what it is. How to make this stop? It pops up every single day.

    Erica,
         I can, with 99.99% certainty, tell you that you are absolutely right in not wanting to download or install this "Helper," whatever it is (but we can be equally certain it would not "help" anything).
         I cannot comment as to Oglethorpe's recommendation of 'adwaremedic'; I am unfamiliar with it.  His links to the Apple discussion and support pages warrant your time and attention.
         It might be really simple -- Trying looking in your Downloads folder, trash anything that you don't know with certainty is something you want to keep, and then Secure Empty your Trash. Then remove the AdBlock extension, LastPass, and Web of Trust extensions to Safari and re-boot. If the issue goes away, still be extraordinarily careful in the future.
         Unfortunately, it's probably not going to be that simple to get rid of, in which case I'd then try the line by line editing in HT203987. 
         I have no further suggestions (other than a complete wipe and re-install...but that's a pain because trying to restore from Time Machine would simply ... restore the Mal).
       For the rest of us, please post when you find a solution.
         Best.
         BPW
      (Also, try to edit your second post -- black out your last name on the screenshot and re-post it for others)

  • I have a Mac leopard.  Did a recent recommended update.  When it finished,I restarted then a window came up to enter Master Password.  I don't know what it is  and when I try to enter one, the window shakes and I am unable to use computer at all

    I have a Mac leopard.  Did a recent recommended update.  When it finished,I restarted then a window came up to enter Master Password.  I don't know what it is  and when I try to enter one, the window shakes so I am unable to use computer at all.

    Please confirm exactly what Mac this is, and what 'recent update' you installed.

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