What do i do if i forgot my answers to security questions?

i'm trying to buy a song but its asking for me to answer security questions. i can't remember my answers to the questions so what do i do??

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Similar Messages

  • TS1702 What do you do if you forgot your answers to security questions

    What if you forgot your answers to a security question?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I forgot to answer the security question, please tell me what to do?

    I forgot to answer the security question, please tell me what to do?

    This is asked and answered countless times every day.
    The forum search bar and More Like This section are on the right side of this page.

  • I forgot my answers of security questions and not appear the option to reset these questions! what should I do?

    I forgot my answers of security questions in apple id and not appear the option to reset these questions! what should I do?

    If you need your questions reset and you don't have a Rescue Email on file you can speak with an Account Security advisor over the phone to help you reset them and set up a Rescue Email. Use the resource below to find the correct number for your country.
    http://support.apple.com/kb/he57
    In the US it's 1-800-275-2273
    Let us know!

  • I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?

    I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?

    Go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column.
    You need to know the answers to your existing questions to reset them. If you don't remember your answers, there may be a link on that page where you can have a reset email send to your Rescue email address. This will not appear if you have not provided a Rescue email address, and may not appear even if you did.
    If there does not seem to be any way to reset your security questions, contact iTunes Support here: http://www.apple.com/support/itunes/contact/ They will respond within a business day. Be sure to check your spam or junk mail folders for their response.

  • I forgot The answer of security question ? What can I do I want to download someone

    I forgot The answer of security question ? What can I do I want to download someone

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I forgot the answers of security questions and I can not to reset it because my rescue email address is no working. What can I do? Please help me somebody.

    I forgot the answers of security questions and I can not to reset it because my rescue email address is no working. What can I do? Please help me somebody.

    you will want to call apple and if they can verify your account then they can reset the questions

  • HT5312 I Forgot My Answer of Security Questions and iam not receiving email from your side what can i do

    Dear Sir.
    Iam facing a problem that I Forgot My Answer of Security Questions and iam not receiving email from your side what can i do.
    If is possible to Solve this prob as soon as possible.
    Thank You

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you aren't receiving the email to your rescue email account (and you've checked the spam folder on the account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT201303 i forgot my answers of security question what should i do ????

    Hello,
    i forgot my answers of security question of me, i want to reset the question or send my answers to my email. i dont know how does it happen but im so upset for that.
    need ur help plz thank u
    regards,
    Lolo alshareef

    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • TS2446 I forgot to answer the security question.

    I forgot to answer the security question.

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • I need forgot my answer your security questions

    i deposit 25$ egift itunes walmart store ! i buy gems of game not complete . need answer !  i need forgot my answer your security questions
    please !

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96447)

  • I forgot my answers of security questions when i select (send a mail to reset my security questions) the mail wont received to my mail box?

    i forgot my answers of security questions when i select (send a mail to reset my security questions) the mail wont received to my mail box?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699

  • HT5312 I forgot the answers for security questions, therefore my Apple account has been locked. I contacted AplleCare in Japan by phone, but number busy!!! Please help me. I think that ID and Password only, no need anything as a security questions!

    I forgot the answer for security questions, I don't know how to recover my account.
    Please help me. Thank you.

    Also my computer wont let me get on icloud.

  • I forgot the answer of security questions. Please help me !

    I am living in Hồ Chi Minh City Vietnam. My English is not good.
    Now I am need you help me because I don't forgot the answer of security questions in my iPhone.
    My cellphone is +******
    My name is alvintinh .
    Please help me
    Thanks
    Best regards
    Alvintinh
    <Personal Information Edited By Host>

    You need to ask Apple to reset your security questions; as described in this article, it can be done in Vietnam by phoning 1-201-0288 and then 800-708-5413.
    (107433)

  • I forgot to answer the security question to my iTunes account and I need to reset or restore answer

    I forgot to answer the security question to my iTunes account and I need to reset or restore answer

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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