What do I do if I get the error message "invalid licence number for Photoshop Elements 13"?

I have just purchased Photoshop Elements 13 on line and received an email with the serial number to activate my trial copy on a Mac.
When I enter the serial number to license my trial copy, I get an error message saying that " this is not a valid license number for Photoshop 13.
I have followed all instructions on Adobe's troubleshooting pages. Same result.
I have reinstalled the trail version. Same result.
I have contacted Adobe through chat and for the past three days I keep getting the message "chat not available".
I have called the Adobe sales department. They confirmed that the serial number I registered is the correct licence number but told me they cannot provide product support.
I have posted a message on this forum. No response.
Before I ask for a refund any futher thoughts on what I can do next?

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What do I do if I get the error message "invalid licence number for Photoshop Elements 13"?

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