What do I do if my installer isn't showing all the packages I have paid for?

My account page shows the full CS suite of packages, but the installer is missing Premiere and After Effects, meaning I can't download them.
I am trying to phone Adobe, but have been on hold for 30 minutes so far.

Video apps in the Cloud suite (such as Premiere Pro and After Effects) are 64 bit only and will only run on 64 bit processors and 64 bit operating systems.
If your computer is running a 32 bit operating system (e.g. Win 7 32 bit) then you will not able to download those apps since they will not run on your computer.
http://www.adobe.com/products/creativecloud/faq.html#desktop-products
Which desktop applications in Creative Cloud require 64-bit operating systems?
With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Flash Professional CC, Photoshop CC and Lightroom® also require 64-bit on Mac OS.

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    Here you can see a shot of my /var/lib/pacman/local directory, containing just a few directories related to the packages above.
    I have a lot more installed in my system, eg. the holl KDE system.
    Is there a command/workaround to make these missing packages appear again in pacman?!
    Thanks in advance.
    Last edited by estevao (2011-02-11 17:29:52)

    Spider.007 wrote:
    Leonid.I wrote:
    mcmillan wrote:You probably can do some searching to track it down (or rewrite something similar if you know how) prior to going through with a complete reinstall.
    ... which (complete reinstall) will be required with high probability, since all the solutions proposed above will most likely break the system
    Arch Linux is more than just GNU/Linux -- it's an adventure
    I think your signature is either too sarcastic, or too much in contrast with what you are posting here. A damaged database is really no big deal, and the only things that the proposed solutions attempt to do is that pacman re-installs a package (which changes close to nothing in your actual installation) and then write that update to its database.
    I do not agree with your statement that the probability of a required reinstall are high. Actually, I would say they are pretty low
    There is nothing sarcastic about my sig. Indeed, what would be the fun of using a system, which never breaks?
    Regarding the probability of a reinstall either my opinion, or yours is irrelevant for the topic of this discussion.
    Finally, I would like to draw your attention to the little thingie in the end of my post: ":)" . It's called smiley and was  put there for a reason, you know...

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