What do i do if my music doesn't download?

what do i do if i don't get my music

Hello nvtrev,
It can be difficult to keep track of all of your belongings while traveling, and it is discouraging to hear your daughter may have lost her phone during travel. While things certainly seemed to have gone awry, I’m glad to hear that your initial experience purchasing a new phone for your daughter was pleasant.
When our customers come to us for phone purchases, they should trust that we are able to communicate with their carrier’s systems to process a phone purchase seamlessly. It certainly seems that we may have missed something during your upgrade, causing you to miss out on the billing credit and that you’ve put forth a valiant effort to try to find a resolution to this issue.
As I am sadly not equipped to personally take a closer look into this issue, could you please share with me the store location and any first names of managers you have been working with regarding these concerns? With the store location and manager names, I would be delighted to reach out to the store’s leadership to better research this experience to see what options we may have for you.
I look forward to your correspondence!
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

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