What do i do to get my purchases if my hard drive was erased?
can i get my itunes downloads from previous purchases again because my computer's har drive was erased or do i need to buy them again? cause if so then that's bull.
Apple's policy is clear: iTS purchases can be downloaded only once. It is your responsibility to make back-ups .
That being said, at their discretion they have made one-time exceptions to this policy. You can ask for an exception by submitting the form at the bottom of this page:
http://www.apple.com/support/itunes/store/backup/
Good Luck! But whatever the response from Apple, remember:
Your music is valuable - please back it up!
Similar Messages
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My hard drive was erased and i lost all of my itunes. But then when I got on there was a new section called purchased on the Itunes site that said I was able to download all the songs I had purchased...am I going to get billed again for these?
No.
This is the newly released icloud, beta version.
You should still always have a backup copy of your computer. -
What should I do if installation disc is lost and hard drive was fully erased?
Hi Guys,
i'm new to Mac and just purchased a used one so forgive my ignurants
Well, I've just purchased a used Mac (Macbook Pro 13', Mid 2010) that came without the original Installation disc (snow leopard 10.6.3) and without drivers disc (drivers for windows i think).
I've stupidity erased the hard drive without making a backup or preparing a boot media so now im just stuck and can't really do anything!
What is the best solution for me? Should i just buy a new os x snow leopard disc for installation? since i cant buy mountain lion as it's an online purchase via Mac only...
BTW, can i download mountain lion on another Mac, burn it on DVD and install it on my Mac from boot?
after i will be able to install OS X (following your advices here), and when i want to install windows as well on boot camp, how will i be able to install drives if i don't have the drivers CD as well?
Does Apple sends installation disc for restoring failed systems?
Please don't advice going to Apple Store as i live in Israel and we don't have Apple branches here and local importer can't help me.
Many Thx!!!
GWelcome to Apple Support Communities
Call Apple to get replacement DVDs > http://support.apple.com/kb/HE57 They will ask you for the serial number and will send you the DVDs that came with the MacBook Pro.
Then, just insert the Mac OS X Install DVD, hold the C key while your Mac is starting and install Mac OS X. After installing Mac OS X, insert the Applications disc and install the iLife applications. Finally, open > Software Update, and install the most recent version.
GalM wrote:
BTW, can i download mountain lion on another Mac, burn it on DVD and install it on my Mac from boot?
That's another option. If you have another Mac, you can purchase OS X Mountain Lion on it and download the OS X Mountain Lion installer. When the download finishes, simply close the installer and use Lion Diskmaker to make a bootable DVD or USB drive of Mountain Lion.
To start up from the DVD, hold the C key while your Mac is starting, and install OS X, so you will have the most recent version.
GalM wrote:
after i will be able to install OS X (following your advices here), and when i want to install windows as well on boot camp, how will i be able to install drives if i don't have the drivers CD as well?
If you decide to install Mountain Lion, Boot Camp Assistant will give you the option to download the Windows support software. Also, the drivers that come with the DVDs are outdated.
If you decide to install Snow Leopard, the Mac OS X disc contains the Boot Camp drivers. However, you can download the most recent Boot Camp drivers from the Apple site > http://support.apple.com/kb/DL1630?viewlocale=en_US&locale=en_US -
My hard drive was erased how can I get my apps back?
So, I accidentally erased the hard drive on my iMac. Then, when I go to charge my iTouch, it asks if I want to sync it....I do....oops. Now I have erased all the content in my iTouch too!!!! Aaauurggghhhhh!!!
Now, is there any way I can get all the apps. and purchased iTunes I paid for for me and my kids, back????
Thanks for your gentle advice in advance.You can download your purchases again without charge! happened to me! i just called support and they walked me through it in a matter of minutes. good luck! "I need points"
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Most of my hard drive was erased how can I get it back on my computer as I dont have a hard copy
My hard drive has been erased I do not have a hard copy, how can I get my operating system back on my computer?
Reinstall it:
Install or Reinstall OS X from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
This should install the version of OS X that you had installed. -
my ipad automatically shut down and now i lost al savings and in-app purchases the battery was on 50% what happened and can i get my purchases back
Hi there,
This seems very frustrating. An iPad can shut down randomally for many reasons, just like a computer can crash. If it begins to happen regularly, then do contact Apple, but there are no signs that your iPad is malfunctioning from just one shut down like this.
But, you should be able to get all your in-app purchases back. In some apps, there is a 'restore purchases' button, which will download all the purchases you made for free.
In some cases, you can tap to make the purchase again, and it will be downloaded at no charge, however this does not happen with consumable items such as coins and credits.
I reccomend contacting iTunes Store Support at the link below, they will take a closer look at your purchases and give you further steps on redeeming them. They may also refund you if they have been lost.
iTunes Store Support
You can also contact the developer of the app, and report the crash and missing purchases. If you tell me the app, I'll give you the relevent contact in the developers.
Other than that, sorry for the problems, and have a great day,
Nathan -
I have tried transferring my purchased songs from my phone to my MacBook, it's asking to authorise the phone but does not give an option to do so, what do I do to get my purchased songs on my itunes
Have you plugged in your iPhone to the computer? In iTunes > File > Devices you should be able to "Transfer Purchases."
In iTunes > Store have you authorised the computer? -
I purchased a macbook air about 5 months ago and lately i keep recieving a warning that the hard drive or disk is full and that I will need to move items to trash in order to free up space on it. I purchased a external hard drive 1 TB but I'm very new to mac and ios and unsure as to how I'm suppose to transfer my files (video, pics, music etc.) from my mac over to the external hard drive in the correct way so I won't end up deleting them permenately or screwing anything up with my mac as far as the applications and programs being able to run. Am I supposed to just copy to the external hard drive and then move to and empty the trash? That's pretty much all I could come up with, but then what if i need or want to access that file again at a later time. Also, I have an i Phone and i pad so with i cloud it automatically syncs all my purcheses and if i delete something from itunes on my mac it deletes from my ipad.
I'd appreciate any kind of input i think im just a little lost here. I have to say i love my Mac and wouldn't trade it for anything (except maybe a macbook pro w/more memory)... Is there something I'm missing???To free up hard drive space the best bet is to move data files that you don't need access to all the time. Likely candidates are music, video, and photos. Things like word processing and spreadsheet files can also be moved but they tend not to be very large and so don't free up much space. The problem with moving the above mentioned files is that iTunes and iPhoto need to know where the files are stored.
Here's an article explaining how to move the iTunes folder. You can move the iPhoto library using the Finder but there is a slight complication. Start iPhoto, open the Preferences and click on the Advanced tab. The first option is "Copy items to the iPhoto Library". If this option is checked, copy the iPhoto library to your external folder (drag it from the Pictures folder to your external drive) and then delete it from your Picture folder. If this option is not checked, it is a bit more complicated and we'll need to talk a bit. -
my macbook 13 inch late 2007 model got soaked in wine I bought a pro to replace it , I want to use my hard drive froom the old one on the macbook pro and use it as an external , I already purchased the case , now the motherboard I understand gets bad but not the hard drive , right? but everything else still is in there right. ?
I got my case from owc computing
thye used a cloner last time I got the hard drive from them , but the apple had to be working. and now it's just not going to turn on wine is sticky forget about
no worries I enjoyed it for 6 years could have gone longer I have all this extra gig ram memory, and a new digital drive for ith had broke
all I want it my hard drive available at owc and make it a usb drive and acc3sss my stutt ? thansk any ideas and also on how I could sell or use the parts I can salvage, and yay my new pro ix 17 inches silver sleek full ms office i life and i work. included 389 awesome price , no need for new this does awesome . rather than buying an optical drive for 200.00 I got a new computer to me and better for a lot less.
I am gratefful , just please help on the hard drive question as external ,
thanks
just didnt want to make this sound like a sob sitiuation and also inspire others what can be done.
and I then will be able to upgrade to Snow Leopard and i life 2011.Well as I suspected I love OWC company I pulled out the mac hard drive , they offered me a Macdrive free trial program to check your drive on PC Windows and yesSSSSSSSSSSSSSSSSSSSSSSSS it all there nothing lost
woohooooo , thank you but nothing is dead, when you have faith , this was a prayer answered big time I wanted a pro so much and I get to use my 500 plust 250 plus 120 GB drives all of them
ladies and gentlemen and I get to keep the 2 GB in from my macbook 13 inch and sell all the parts
yipeee
thanks for the support, now the case is Solved. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -
I have a mid 2010 iMac, version 10.8.2, memory 4GB, 1TB sata disk.
Apple sent me an e-mail last year stating that my imac maybe affected to a recall. They said I have to back up my computer before sending it in to them. So its a great excuse to purchase an external hard drive.
But I am clueless. I would like to know what brand and size of memory is recommened for my imac and my needs. I will be mostly be backing up homevideos and alot of pictures, music, and some documents.
If someone could also explain about time machine? I guess its a whole separte thing from your media. I also would like to keep it affordable. I just purchased an external hard drive from www.macmall.com Seagate Backup Plus 1TB USB 3.0 Portable Drive - Black (STBU1000100).
But I don't know if that was a really great choice because for it to work with time machine I have to reformat certain things, and Im not sure if I would like to have that hassle.
I also wanted to know whats the difference between usb 3.0 and firewire. I read some forums saying that if you are to transfer videos you need to use firewire, and some agreed disagreed. Is that true?
Please help!?
I definitely would like to know what brands of external hard drives are highly recommended and good at price. The one I purchased is it any good?
Thank you!
-wjrlelidepaulahttp://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATA_FW800_FW400_USB
http://www.lacie.com/us/products/product.htm?id=10554
http://www.newertech.com/storage/ -
I recently purchased an external hard drive to back up my iMovies. When I try to open the movies on the backup I get a message "you may not have permission to modify that folder" How do I change permissions on the backup?
Hi
One Must NEVER move or alter any folders named
• iMovie Event's - or -
• iMovie Projects - or - alike
on DESKTOP/FINDER - Ever ! - ONLY Within the iMovie Program ! else all connections are broken and hard to impossibly to mend !
but rather do as described here under
Moving Event's and Project's
Connection - Either connect one Mac in Target mode to the other via FireWire. Or use an external hard disk !
(Target-Mode - Start one Mac e.g. laptop - BUT keep T-key down during full up-start - Now a FW-symbol is jumping around the screen and it will work as an external hard disk when connected to the other Mac)
A. The External Hard Disk - MUST BE - Mac OS Extended (hfs) formatted to work for Video. UNIX/DOS/FAT32/Mac OS Exchange works for most other things but not for Video whatever program is used (iMovie or FinalCut)
B. Should be a FireWire one as USB/USB2 performs badly to me and especially when filling up
C. Do never Move or Alter any folder named
• iMovie Event's - or -
• iMovie Project's
on DeskTop/Finder - as this will result in iMovie losing connections to them and repair can be anything from hard to impossibly
D. Moving and Copying must be done within iMovie application and Events to Events - and - Project's to Project's.
E. Moving Project's to Event's - Do not work for me - I have to export project as a QuickTime movie then Import this into Events.
Event's window can show two faces
Like this
or like this
from one hard disk Event - You can move it to the other hard disk
You can not (at least not me) move Event to Project or other way around only
Event to Event and Project to Project
Yours Bengt W -
On a macbook I purchased secondhand hard drive got corrupted and I started to get the flashing folder with the question mark, I purchased a new hard drive and snow lion install DVD I installed the hard drive and tried disc but kept getting blinking folder
Welcome to Apple Support Communities. We're users here and do not speak for "Apple Inc."
Power on the computer and insert the DVD immediately.
Hold down the 'C' key to boot from the Snow Leopard DVD.
http://support.apple.com/kb/ht1533
After selecting the appropriate language, if necessary, select Utilities, and Disk Utility.
You'll likely need to partition and format the new drive before it's recognized.
http://manuals.info.apple.com/MANUALS/0/MA161/en_US/MacBook_13inch_HardDrive_DIY .pdf
(Yes, these instructions ARE 7 years old, but the procedure is the same for installing from DVD media.) -
What can I do if my last purchase in LUDIA - PLANET FISH was charged twice in my VISA credit card?
Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
My macbook pro's memory is full and I purchased an external hard drive. I am using timemachine, but need to earse/free up some memory on my laptop. How do I do this?
Christinag1317 wrote:
My macbook pro's memory is full and I purchased an external hard drive. I am using timemachine, but need to earse/free up some memory on my laptop. How do I do this?
Ok when you refer to "memory" that is the Random Access Memory which is temporary memory the processor (worker) uses to store stuff while it's using it. Power goes off whats in the memory is gone.
Your storage drive is where data is pernamnetly stored if the power is on/off.
So what you really mean to say is your storage drive is filled up and you need to make some room.
You have a TimeMachine drive, what this does is makes a image of your internal storage drive as a backup method, it also allows some "back in time" restoration of your previous deleted files depending how much space is on that drive. The more space, the less data you have, the more days you can go back in time to retrieve something.
Unfortunatly the TimeMachine drive is not a extra space storage drive, it automatically rotates what appears on your internal storage drive. So if you delete something from the internal drive, it eventually gets deleted from the TimeMachine drive.
So you need to make some more room on your internal drive, this is rather easy, all you need is ANOTHER external drive and connect it to the Mac. Give it a name like ExtraStorage#1 and thenyou will have to decide which of your User files you really don't need on the internal drive.
For instance the best choice would be to move some movies out of your Movies folder to another MoviesExtra folder on the ExtraStorage#1 drive.
Movies take a LOT of drive space and you can always copy them on or off, or watch them from the ExtraStorage#1 drive as well. But if your going to do this a lot, you should consider getting a Firewire 800/400, USB 3,2,1 combination drive as Firewire 800 is fastest and decently priced (Thunderbolt is very high priced and overkill at this time)
The other things like Documents are quite small, Pictures can take a lot of space if you have a lot, but if you need them on the internal drive then that's better. Music one tends to use a lot or manage playlists and such, but perhaps some music you may which to move off or "prune", I suggest always burning data DVD's of music especially for extra backups.
Once you have freed some room on the internal drive, this liitle neat program will show you what is taking the largest amount of space on your internal drive.
http://grandperspectiv.sourceforge.net/
After a scan, right click on the big squares to "revel in Finder" to show you what's taking the largest amount of space, be warned it also opens up hidden system files and folders, which you won't be able to move. So concentrate on what's inthe Users folder.
Likely if you have a lot of Movies this is the biggest culprit on most standard internal hard drives. Also if you have something in iTunes that's auto-downloading something like PodCasts and not deleting the older ones and you forget. So go there and fix things and that can free up drive space.
If you bought a small SSD with your new Mac, then the price of that SSD has come back to haunt you with low storage space, you will have to think carefully what you can live without on the internal drive.
Once you have slimmed things down, TimeMachine will update to reflect your slimmer internal drive. What this means is there is only one copy of your data on the ExtraStorage#1 drive.
You need to maintain two copies of your data at all times on seperate hardware, so now you need ANOTHER storage drive (ExtraStorage#2) to copy everythinng of ExtraStorage#1, or else if you drop or have a mechanical problem with ES#1 all that data will be gone!
If you wish to learn more then I suggest reading these two links
https://discussions.apple.com/message/16276201#16276201
http://pondini.org/OSX/Home.html -
I recently backed up my old hard drive because it was getting too full...... purchased a new hard drive and I now need to get my music, photos, address book info into the new drve.
How do I do this???
MarielaI'm not quite sure what you're doing.
Did you get a new internal hard drive, and want to restore everything to it?
Or did you get a new external drive that you want to move some data to, so you can delete it from your internal HD to save space?
Just in case, what are the sizes involved -- how much data is now on your internal HD, how large is the new external?
Since you've posted in the Time Machine forum, I'm assuming you backed-up your internal HD with Time Machine. Where are the backups -- on a separate external HD, or the new one?
Please update your profile -- it shows you as being on 10.5.2, but you've posted in the Snow Leopard forum.
Maybe you are looking for
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