What do I do when a different foreign email address comes up while restoring?

I backed up my phone to computer and to Icloud as I was having mine replaced at the Apple Store.  I went through all the motions for restoring and entered all my passwords but a different email also keeps coming up requesting a password. My restoring stopped after i canceled the message and I can not get all my photos or music and my apps are all stalled in restore/update mode. Does this have something to do with the phone, I am assuming is refurbished from apple as a replacement or is it this foreign email address that is holding everything up??

Whether it was new or refurbished, the process is the same.  When you restore your iCloud backup, your data and settings are restored to your phone, then your purchased media is redownloaded from the iTunes and App stores.  Before this purchased media will be redownloaded, however, you have to provide the password(s) for the Apple ID(s) used to purchase the media.  In other words, the passwords that are required are based on the purchased media that was on the phone that was backed up; it has nothing to do with the new (or refurbished) phone.

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