What do I do when Apple ignores "Report a Problem" ??

Question

Three days ago I was charged for a TV series with 13 episodes but only got the first 3. I reported the problem via iTunes using the "Report a Problem" link immediately. Two days later, still no response from Apple. Went back into iTunes, "Report a Problem" links are grayed out, so, I can't re-report it. So, instead I then tried sending a message through the website at http://www.apple.com/support/itunes/. Still no response, now three days later.
Apple has charged me $19.99 for a TV Series and only gave me 1/4 of what I paid for. They won't respond to any of my problem reports, and every time I call Apple Support, they tell me there's nothing they can do on the phone that I have to "Report a Problem." When I tell them I already did this, they then tell me to go to the above web page. When I tell them I already did that, too, then they tell me to try again.
What kind of customer support is this?? And what am I supposed to do now, just keep waiting until Apple decides to do something about this? I want a full refund after wasting all this time.

Answer 1

I am right there with you, although I have not tried to contact customer service by phone yet. In my case it's a $30 audiobook -- I only got the first 20 minutes of Part I, but did get all of Part II. So, I'm basically missing the first half which makes my purchase a complete waste, but Apple seems content with keeping my $30.