What do I do when it says accessory may not be supported

I've had this charger for a while like 3 weeks or so and now the phone is saying it's not supported.

The cable and if so, the Apple cable included with the iPhone or 3rd party cable?

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What does it mean when the iPhone says "accessory may not be supported"

My phone is not charging and I just got a new charger

It means apple blocked the chip in your charger because the software key used to handshake to check that it's a certified apple product failed and it will block you using it.
It was a path apple decided to release with ios7 that caused millions of cables and chargers to fail. They had millions of complaints about it too but they went down the 'nothing's wrong, I've never seen that problem before' path 'if you have a certified product it should work' ... Response. Making it sound like not having a certified product is is some way shape or form 'illegal' but it's not.
We have been phasing out thousands of apple products because of this in favour of standardised usb connection ports such as those on the samsung, htc, sony, and Nokia.
Your options are go buy another cable or charger from apple till you get one that works or switch phones. There is a third method that involved modifying the software to stop it but it's beyond most people and if you have to ask on these forums about it you probably don't have the time or skill to do it. Also they remove and block anyone who talks about it or how to do it so that's all I will say

Why does my iphone say accessory may not be supported, only when I plug it in to my charging case? It just started this today.

I do not understand why my phone says it can't support my iphone morphie charger? Any suggestions?

Hello cheyamario,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Troubleshooting iPhone, iPad, and iPod touch accessories
http://support.apple.com/kb/ts2634
Best of luck,
Mario

My iPod touch 5th gen isn't charging and when I plug my working charger in that I've always used a message pops up that says "This accessory may not be supported". So can I send it in for a new one if I have a warranty?

For Christmas, my older sister got me a portable charger for my iPod. I'm not sure if it was capable with apple products, but it charged my iPod when I used it. My brother came upstairs and took my portable charger from me, so I went to go use my wall charger. The wall charger I have has always worked and it charges my mom's iPhone, so the problem I have isn't my charger. After I plugged my iPod in my charger, a message popped up saying "This accessory may not be supported". I was confused because this never has happened before, so I tried my portable charger after I got the message. The portable charger didn't charge my iPod anymore apparently after I tried my charger. All this happened the day after Christmas, so it's almost been a month without my iPod charging properly. My iPod does charge, but only when I plug it in halfway and am about to turn it all the way off. The only way I get it to charge is when I plug it in real fast as soon as I turn my iPod completely off. I've also restarted my iPod, cleaned out the charging area, asked people at stores that work with technology, and etc, so if someone could help me resolve this problem that would be legit because I use my iPod on a daily basis.

That message is usually due to a bad cable.
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
If you can’t charge your iPhone, iPad, or iPod touch
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod

HT201210 what does it mean when it says 'firmware file not compatible?' after downloading itunes?

what does it mean when it says 'firmware file not compatible?' after downloading itunes?

Update your itunes to the newest version.

Hi,my iphone 5 is not getting charged,but i can connect to itunes in usb.but when i put for charging it is is saying this accessory may not be supported,please help

my iphone5 is not getting charged,but if i connect to my computer via usb i can use itunes and other all functions.normally if i connect it is charging battery also,but now it is not charging .it is saying this accessory may not be supported and the cable iam using orginal apple cable, alsoiam loosing my battery percentage.please help me

Hello beenafromgbr,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Troubleshooting iPhone, iPad, and iPod touch accessories.
http://support.apple.com/kb/ts2634
Best of luck,
Mario

Apple iPhone 5 cable saying "this accessory may not be supported"?

Using the Apple Lighting cable I specifically purchased off the Apple site with my Apple iPhone 5 (IOS 8..1.2) so that I would have at least one charge cable that would work with my computer and my phone. But at last I have been mistaken. Everything I plug my phone in with the Apple cable it informs he that "this accessory may not be supported"? Does anyone know a solution to this problem. I know i've emailed Apple about this once before and magically it started working for that night but its yet to wok since with my computer. I know the cable works just fine as I use it ever day to charge my phone with my wall adapter so I know the cable itself must not be the problem.

Hey A.R.R,
If you are having an issue with an alert saying that the cable is not supported for use with your iPhone, I would suggest that you troubleshoot using the steps in this article -
If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
Specifically -
If you see an alert
When you plug in your device, you might see one of these alerts:
“This cable or accessory is not certified and may not work reliably with this iPhone.”
“This accessory is not supported by this device.”
If you see one of these alerts, unplug your device try and these steps:
Look at the connector at the bottom of your device and make sure it’s free of debris, then reconnect the USB cable.
If you still see an alert, try a different USB cable or charger.
Get more help
If your device still doesn't charge or you still see an alert after trying the steps above, contact Apple Support.
Be well,
Brett L

My iPhone 5 got problem when connect with lighting cable, this will keep pop up message "this accessory may not be supported"

My iPhone 5 got problem when connect with lighting cable, this will keep pop up message "this accessory may not be supported", I can't charge or sync at all. I tried plug and unplug many time, still can't detect/charge my iPhone5, but sometime will 'lucky' that can connect to my iTunes and charge battery…
This message will auto pop up also when I don't have plug anything in my iPhone 5, It is very annoying…
The lighting cable is original and now i'm using OS 7.0.4 / iTunes is 11.1.3
What I can do to fix this problem? Thank you.

I would try using another cable you can likely borrow one to test from somebody
if it's the same then likely the connector in your iphone have been damaged

My iphone5,ios7.1.2...itunes. Version 11.3.1.2 ...when ever i connect ..on iphone from my windows computer on iphone screen it shows that "THIS ACCESSORY MAY NOT BE SUPPORTED " .....every time when i connect this pop up used to appear on

my iphone5,ios7.1.2...itunes. Version 11.3.1.2 ...when ever i connect ..my iphone from my windows computer ....on iphone screen it shows a kind of pop up "THIS ACCESSORY MAY NOT BE SUPPORTED " .....every time when i connect this pop up used to appear on...kindly resolve my isshue

iOS 7 will give errors on non Apple certified peripherals. So make sure you only use Apple certified products. Did you backup the phone and then RESTORE AS NEW (not reset)? Try doing that by plugging the phone to iTunes on a computer. See if that helps. If it solves the problem, there could have been corrupted software on you phone. If not, it could be a hardware issue (including the battery), in which case you would need to go to a Apple Store or authorized service provider.
Use iTunes to restore your iOS device to factory settings - Apple Support

This accessory may not be supported message started a few days ago. Now, I get the message every time I plug in and my phone won't charge!

Three days ago, my iPhone 4 started sporadically displaying this message when I plugged my authentic apple iPhone charger in: "This accessory may not be supported." I was dismissing it, until my battery was nearly dead and I finally realized that when the message would come up the charging would stop.
Somehow, last night, I got it to begin charging on my Macbook and although it stopped a few times, got it back to 95%.
Now, it happens every time I plug it in to charge and it WILL NOT charge.
Details:
I am using genuine apple chargers. The one that came with my iPhone and the one that came with my iPad.
I am using outlets that work.
I have tried charging on my Macbook and receive the same message.
I am on IOS 7.1.1
The battery seems to be draining faster than usual.
It seems like when the battery gets low enough (<5%), it will charge again, at least a little bit, without the message popping up?
I tried to make a genius bar appt. but the next one isn't until next Tuesday! Eek. I cannot afford a new phone right now, and I am really hoping there is a way to fix this. If there is anything I can do at home to isolate the problem, or reduce what could end up costing a lot I would greatly appreciate your help.

hi, try all what these guys say, as they make sense (my bet is on a slug of kebab guys ).
you list bits you have tried but don't say if you have tried a new lead?
i'm not being tricky, as an electronics engineer of some 40+ years who repairs consuls, iPhones, iPads etc. i have some experience of what gets overlooked. Some of the cheap after market leads aren't the best quality,and some darn right lethal, likely to catch fire while your asleep. you might have bought of them.
i find it tends only genuine Apple leads lock in, but there might be fakes of them to. either way worth a go. perhaps se if your family or mates have one.
Alan

IPhone 5 - "this accessory may not be supported"

I’m having charging issues with my original iPhone 5. I’m getting a message saying “this accessory may not be supported” when you plug your phone in. I am using a new cable/adapter made by apple (not a third party cable), I’ve clean what I could out of the charging port, I have reset my phone, and the battery is totally fine. I’ll leave my phone charging at night and it goes up to 50% if that. My guess is there’s an issue with iOS7. Went to the apple store twice and since my phone was over two years, they couldnt do anything about it. This is my last and only option I guess. Please help!

I have the same problem. After I upgraded to IOS 7, my iphone 5 keeps giving the message that this accessory may not be supported while I am using the phone's original charger and it stops charging. it also takes much longer to charge it! I bought another apple charger thinking there is a problem with my charger cable but I have the same problem! I am taking my phone to the apple store this weekend! Charging has become a difficult task now as I can only charge it through a computer!!! and sometimes even that doesn't work.....

I have recently upgraded to 7.0.2 and can no longer charge my iphone 4 as i recieve the message this accessory may not be supported, any advice would be appreciated

i have recently upgraded to 7.0.2 and can no longer charge my iphone 4 as i recieve the message this accessory may not be supported, any advice would be appreciated
i have also tried 4 different chargers both official apple and non official

i have tried this but still not working i found a way of fixing it by restoring the phone but this has now put my phone in recovery mode and when i try to fix it i get an error 14 which i have no clue what it means

Accessory may not be supported error and charging issues with iphone4

Hello,
From past 2 weeks my Iphone4 (say A) keeps throwing error message "Accessory may not be supported" and doesn't charge the iphone after couple of minutes of charging. This happens when device is connected (for charging) to power outlet or to computer (USB port). I tried multiple original iphone/apple cables. The same cable allows me to copy pictures from this device/Iphone4 when connected to computer via same USB cable, but the device/iphone4 does not charge. The same cable and charger charges my other Iphone4 (say B) perfectly fine.
I am really frustrated as to why this is happening.
Searching on internet, it seems lot of people are facing this problem with their iphones and ipad devices and refer this issue as a software bug, which I also seem to think. How can it be the hardware issue when same charging port and same cables allows you to copy your pics etc. from your iphone device to your laptop but does not allow you to charge the same device? Same charging cable works with my other iphone4 and i tried multiple cables so I dont think it's a cable issue.
Any help is appreciated. I was expecting apple products to be better in quality but lately I have seen this issues quite often.
-RP

Make sure you are using an Apple approved charger and cable. The best would be the charger and cable that came with the iPhone in the original box.

IPhone 4 - Charging issues including "This accessory may not be supported."

So for the past couple of weeks, on and off, my iPhone 4 (2 years old) has been having intermittent charging issues. I have gone through four charging cords, all from Apple, and two charging blocks, both from Apple - none of these change/resolve the issue.
I had an online chat through Apple with someone a week ago, and she suggested resetting my settings only (resetting the entire phone was my husband's idea) - resetting the phone entirely did not resolve the issue, and resetting the settings (and only the settings) works for maybe 1-2 days maximum. Any of the following things happen when plugging in the phone to charge:
1) The phone charges normally (very rare anymore, happens more often if I reset the settings on the phone first then put everything back the way I want it)
2) The phone charges for maybe two seconds, then a message pops up that says "This accessory may not be supported." (8/10 times this happens, can usually get it to charge normally if I unplug and replug a bunch of times)
3) The phone makes the noise/vibrates like it is charging, but the battery percentage will go down over time. (rare, but does happen)
An Apple store visit is not exactly...possible? I live an hour and a half away from my closest one, and the location is not easy to get to (cross a bridge, pay $13 toll, $13 to get back over to go home, and that's just the way there and back...forget finding the place). I have cleaned out the phone at the charging port more times than I can count. My husband seems to think it is a battery issue...thoughts?

iOS 7 will give errors on non Apple certified peripherals. So make sure you only use Apple certified products. Did you backup the phone and then RESTORE AS NEW (not reset)? Try doing that by plugging the phone to iTunes on a computer. See if that helps. If it solves the problem, there could have been corrupted software on you phone. If not, it could be a hardware issue (including the battery), in which case you would need to go to a Apple Store or authorized service provider.
Use iTunes to restore your iOS device to factory settings - Apple Support

"this accessory may not be supported" iOs 7.0.3

Since updating to iOS 7.0.3 I've getting a prompt "this accessory may not be supported" after a few minutes charging.
Charging then stops and I've unplug the cable and reconnect, then hopefully get another 5 minutes before the message appears again. The phone is pretty much unusable now as I can't get it charged. Only using genuine apple cables (have tried 4 seperate cables) and have tried charging both via the wall and the laptop, but the result is the same.
Need a solution for this ASAP.

i've been having this issue for some weeks now, and it happens more when it's plugged to the wall charger... i don't have an apple supported cable, and i dont feel like buying one because they are a bit too expensive here; i dont have the original cable because that one broke too. Everything started happening when i updated the iOS, and also when the charger broke (i mean, the plug that goes in the phone separated from the plastic support and the 4 cables can be seen, and one is loose, but i can make it charge, but after a few minutes the same error pops up again). The thing is that sometimes it happens and sometimes no; the other night i connected it and it charged full 100% and in the morning it was still charging, meaning the error didnt pop up, but now for example, i have that error every 5 minutes lets say. Sure i'll have to gather some money and buy a new cable, then i hope it wont happen again...

What do I do when it says accessory may not be supported

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