What do i do when it tells me my serial isnt right

i bought lightroom 5 from officeworks and i enter the serial code and its not working at all but i am entering correctly. what do i do?

Are you certain you are entering it correctly? The serial number consists of six groups of four numbers. The first four digits are always 1160. There are no alpha characters in the serial number. Do NOT post your entire serial number. This is a public forum.

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Have you try to debug it , which line is causing problem.
With serial numbers you don't have to set the qty.
other fields that need to be set are :
for (int count = 0 ; count < totalcount; count ++)
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What do i do when it tells me my serial isnt right

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