What do I do when itunes will not let me sign in to the itunes store??

My itunes will not allow me to sign in to the itunes store. What can I do?

Start here:  Can't connect to the iTunes Store, http://support.apple.com/kb/ts1368
Then here:  iTunes: Possible iTunes Store errors, http://support.apple.com/kb/ts1424
And, if needed, here: iTunes: Advanced iTunes Store troubleshooting, http://support.apple.com/kb/TS3297

Similar Messages

  • I have an itouch that will not let me sign in to my itunes account. The email address that it is associated with is no longer valid. I keep entering the correct password but it says that it is incorrect. I cant get a reset all of my credentials dont work.

    I have an itouch that will not let me sign in to my itunes account. The email address that it is associated with is no longer valid. I keep entering the correct password but it says that it is incorrect. I can’t get a reset all of my credentials don’t work. Now all my apps won’t work. it looks like they load for half a second then disappear. What can I do?

    - Try contacting iTunes for the password problem:
    Apple - Support - iTunes - Contact Us
    - For the other problem you can try a reset. Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - The next standard thing to do is to download/install a new app but you cant 'do that.
    - Instead, try restoring from backup.

  • My phone will not let me purchase things from the app store and it says I should contact support when I try

    my phone will not let me purchase things from the app store and it says I should contact support when I try

    Then you should do what it tells you to do and contact Support:
    https://getsupport.apple.com/GetproductgroupList.action
    Cheers,
    GB

  • My iTunes will not let me sign in on my ipod touch and its not because of my wifi because i can go on the internet. Please help. URGENT

    URGENT
    Hi, my ipod will not let me sign in to my apple id and my game center. i am fully connected to the internet but wont let me go on ifunny, instagram, etc. it will not let me sign into my imessage, itunes and my app store. i am very frustrated. PLEASE respond quickly.
    AARON

    Relax.  The world is not ending.
    Go here and "Manage your Apple ID."

  • I tunes will not let me sign in even the the secret questions

    i tunes will not let me sign in even the the secret questions

    Hello Verna,
    Thank you for the details of the issue you are experiencing with your security questions.  I found an article with some useful information if you cannot remember the answers to your security questions:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    You can find the full article here:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you continue to have issues, please contact our Account Security Team as outlined in this article:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I have an old iPhone 3 gs. with ios 3.1.3. how can i update it to at least an ios 5 because it will not let me get games on the app store because the ios is so low.

    I have an old iPhone 3 gs. with ios 3.1.3. how can i update it to at least an ios 5 because it will not let me get games on the app store because the ios is so low.

    Update it from iTunes on a computer as described at the bottom of this article; there isn't a Software Update option in General on iOS versions prior to 5.0. It can only be updated directly to the newest iOS release supported by the device’s hardware, which is iOS 6.1.6 for an iPhone 3GS.
    (108471)

  • My iMessage will not let me sign in.  The error message "Please check your network connection and try again" keeps popping up. I am connected to wifi.

    My iMessage will not let me sign in.  The error message "Please check your network connection and try again" keeps popping up. I am connected to wifi.

    Welcome to Apple Support Discussions,
    Have you tried:
    Turn FaceTime or iMessage off and then back on in Settings.
    Launch Settings by tapping the icon on the Home screen
    Scroll down to Messages or FaceTime
    Toggle the switch from on (green) to off (white)
    Wait a minute
    Toggle the switch back to on (green)
    Wait for it to re-activate
    Hard reboot your iPhone, iPod touch, or iPad
    Make sure you're on Wi-Fi
    Hold down both the Home button on the front, and the Sleep/Wake button on the top of your device
    Wait for the Apple logo to appear
    If it still doesn't work, repeat step 1 (turning FaceTime or iMessage off and on)
    Reset network settings
    Launch Settings by tapping on the icon on the Home screen
    Tap on General
    Scroll all the way to the bottom and tap on Reset
    Tap on Reset Network Settings
    If it still doesn't work, repeat step 1, then step 2, above (Turning FaceTime or iMessage off and one, rebooting).
    (Source: http://www.imore.com/having-trouble-imessage-or-facetime-ios-7-heres-how-fix-it)

  • Itunes will not launch--says it is missing the Itunes file

    I have windows XP pro SP2 and have downloaded itunes 7.6 which now will not launch with error message about "missing itunes/itunes music file" which theoretically should be in My music folder. have uninstalled several time but alas no help. have created the missing folder in explorer to no avail..
    I know that this is probably a no brainer softball type question but help would be appreciated...thanks!

    I too, could kiss your feet! I had to scrub my work computer, and I can't work without muzak. It was driving me crazy!!!! You have saved me a large amount of sanity.
    Thanks! Have a great day!!

  • ITunes won't open - will not let me direct it to the iTunes folder

    I have iTunes 6 on my main internal HD and my iTunes library and files on my 2nd internal HD.
    I have just put these disks into another computer.
    Now when I try to open iTunes it says the folder iTunes cannot be found.
    I know where it is and I could direct it to the new location but it won't let me. It only has one button that says OK and if I click that iTunes quits.
    I've read here on the forum that if I hold the option key while starting iTunes it will let me find the folder. No it doesn't. It just quits as I described above.
    How am I supposed to point it to the library?

    Of course not. Reinstall and if the Libraries are in the standard location in your computer (i.e. iTunes placed them and not you), it will immediately find the libraries. Just don't throw away the libraries. You can reinstall over the existing iTunes. BTW never forget to backup your computer.

  • ITunes will not let me sign-in after updating

    device: Mac Mini Intel core 2 duo
    operating system installed:  Mac OS X v10.6.8
    version of iTunes installed on my computer is:  iTunes 10.4
    Details:
    After I upgraded to latest Itunes, the sign-in function is grayed out after I enter my apple ID. not selectable.
    Therefore I haven't been able to sign-in to iTunes, anybody have an idea of how to fix this?
    thanks ahead of time

    Relax.  The world is not ending.
    Go here and "Manage your Apple ID."

  • Major problem.. I need to transfer the music from my ipod to my computer. but it seems that iTunes will only let transfer purchased songs from the itunes store?? :S

    my computer recently crashed and i lost everything from it, literally.
    I dont have my cds anymore as they were stolen from my car so the only thing that has my music on it is my ipod. I dont have it backed up at all
    I've tried to tranfer it back onto the computer via itunes importing but it will only import purchased songs i got from itunes store.
    Does anyone know how i can transfer the other music i got from other sources? please help

    See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
    https://discussions.apple.com/thread/2452022?start=0&tstart=0
    B-rock

  • TS2446 iTunes will not let me sign in with my ID, it asks me to use another ID but I ONLY have one? This is the first time that this has happened and as far as I am aware there are no problems with my account.

    Why has my iTunes suddenly been blocked, every time that I try to sign in it asks me to use another ID?

    Contact AppleCare at 800.694.7466, and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    HTH

  • Itunes is not letting me sign in on the computer

    this is really making me mad i wanted 2 find all my music and stuff but i try to sign in then something pops up says i cant sign in and i downloaded the new itunes and everything

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • TS1368 My iphone 4 will not let me sign in on itunes

    My iphone 4 will not let me sign on to my itunes, when I try to sign in it tells me it cannot connect.

    Relax.  The world is not ending.
    Go here and "Manage your Apple ID."

  • What do i do when iTunes will not let me download a song and the App store will not let me download and app?

    What do i do when iTunes will not let me download a song and the App store will not let me download and app?

    What do you mean by 'will not let me download' ? Is the buy/download button greyed out ? Are you getting any error messages ?

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