What do I do when my emailed gift certificate was never received???
they never got it but i was charged!!!!
Welcome to the Apple Community.
Ask the recipient to check Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether.
Also see if you are able to resend the email by following these steps.
If the problem persists, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
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I'm trying to purchase an email gift certificate and am receiving message saying that Apple ID is ineligible
That usually indicates the mailbox on your ISP's mail server. That's where you have to look and clean up.
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Email gift certificate for different iTunes store?
Hi,
I wish to give an email gift certificate for a friend in Japan. But my iTunes store account is in US. Can I purchase the gift certificate from a US iTunes store for my friend to use on a Japanese iTunes store? If not, what is the best way to give a gift across the border?
Please advise. Thanks in advance.
YitpingBuy one directly from an Apple Retailer or Reseller Store;
The card needs to be purchased in the country it is for. Can't purchase a gift card from Apple in the US and use it in a different country's store.
Same as eBay (which I wouldn't recommend). The card needs to be originally from teh country it is to be used in. -
HT2736 email gift certificates
my apple id is not letting me purchase email gift certificates. everything is set up but when I click buy. it says my apple id is not eligibile to purchase email gift certificates ???
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
Purchase of email gift certificate in the iTunes store - having problems?
I tried for 15 min. to figure out how to buy an email gift certificate from the iTunes store via my Mac. I read the HELP instructions and they did not corespond with what was on my screen (and Apple presented no pictures to illustrate and use to match). Problem was this - beware - especially with the holiday shopping coming... you might end up frustrated by this too:
If your iTunes home page is displaying via their "Just for You" personalized feature, it won't display the buy a gift certificate, etc. commands. So - turn off that "Just for You" stuff. The screen will refresh and present you with access to those purchase commands. Funky funky... both the instructions and the interface.
Lastly, right now the purchasing engine ain't working at all. I tried to make a purchase there and the display just kept saying that there's a problem at their server level or something like that and to try again later.
Like I said, funky...I have PayPal set up for purchases. I ordered the egift for email delivery to my self and keep getting the message that the purchase did not go through, contact support. I contacted them and they told me they had fixed the problem so I tried many times again and got same message. I do nto understand why there is always some problem with Itunes. Seldom is it a smooth process. This is the only account I have with constant problems.
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Got email gift certificate -- when click on redeem button and all it does is ask me to download itunes which is already on my computer
You either recieved one, or you gifted one. Have you looked at this article: iTunes Store: How to use your iTunes gift certificate
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I want to give an email gift certificate for a single song download ($1.10)
Hello
Is there a way to give an email gift certificate for less than $10 USD?
I want to give an email gift certificate for a single song download ($1.10) and can't figure out how to do it.
Please help
Thanks
RichardThere isn't a way to purchase a gift certificate for that specific amount, but it is possible to gift one particular song to someone as a gift. You can read about it here.
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HT2736 Are iTunes email gift certificates discontinued?
Are iTunes email gift certificates discontinued? I tried to purchase one but received a message: "Apple ID not eligible to purchase gift certificates. Buy a gift card." A message board said it's because the email certificates are no longer available.
I would liek to assume that its due to all the fraud with the gift certificates. I recently had 2 $50 gift certificates purchased with my iTunes account and i have NEVER bought anything from iTunes before. So that would be my guess.
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Gifted app was not received via email... Help?
I gifted Fruit Ninja to my mother and she says she never received the app notice in her email--- I tried purchasing/gifting it again and still nothing... What's going on? I'm 100% certain the email address is correct. I've spent the .99 twice now and no app... Please help.
Sign out of the app store, then sign back in.
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HT203167 Gifted apps were never received in email any help would be wonderful
Sent app from iPhone to iPad but emails were never received. I actually paid for it twice
Contacting the iTunes Store can be done by going to - http://www.apple.com/support/itunes/contact/. At the bottom left, you will see a "contact support" link. Just select it, then select "iTunes Store", and follow the on screen instructions. The final screen will give you an option to "email, chat or call" them. You may see one, two or all these options, however it changes depending on what they have available at the time of contact.
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My email address that was associated with my Apple ID has been dactivated and I am not able to get my verification email to change my security questions that I don't remember. Can anyone help me out?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95568) -
i tried to use the redeem code from a $25 gift certificate and it says it already was installed but i cant seem to find the price leftover when buying a song..
Select the iTunes store.
On the right side, click on Redeem.
Input the card number and then it'll ask for a new or existing account. -
Someone sent me an album as a gift and I never received it
someone sent me music as a gift to my email, and I never received it. How long does it take? this is freaking frustrating.
Have them resend. Instructions can be found here:
http://www.apple.com/support/itunes/store/gift/
And make sure that no spam filters in your email application or at your ISP are filtering out messages from Apple.
Regards. -
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Newsletter subscription
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I dont think that is it, because not only Apple's emails are blue. There are handfuls of other emails that dont have any association with eachother. Could it be emails that have already been removed from the server once from another device? I have an Iphone and 2 macs that download emails from my mail servers.
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