What do I do when my redemption code keeps coming up as invalid?

Please help. what do I do when I keep getting an invalid redemption code message

Is it Mac for a Mac or Windows for a Windows machine?
From here: hi i just bought Adobe Photoshop Elements 13 today and everytime i enter my redemption code i get this oops message and i tried the customer care online i haven't gotten a answer yet,and with no customer service phone number for this particular version I
You need to contact Adobe directly using the link below - only they can deal with redemption codes and serial numbers. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your paperwork available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

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Thank you guys for the quick answer! Muche appreciated
I've tried all suggested solutions, but no luck :-(
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What do I do when my redemption code keeps coming up as invalid?

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