What do I do when the recovery email for my security questions doesnt exist anymore?

What do I do when the recovery email for my security questions doesnt exist anymore?

Forgot security questions:
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.

Similar Messages

  • Why am I NOT receiving the reset emails for my security questions?

    I've forgotten the answers to my apple id security questions, and am now unable to puchase any new music or apps because my settings require two step verification.
    Over the span of several months I have requested multiple emails to allow me to reset my security questions and I NEVER recieve them.
    Yes I have checked my :Spam, and Apple folder.
    I requested resets for both my apple id password and login and recieved those emails without problem, but not once have I recieved the reset email for my security questions!
    Can anybody help me with this, or do I really have to call and or go down to an apple store to sort this out?

    They are going to your Rescue email address, which is not the same as your Apple ID address. It is whatever you set it to be when you set up the account. You can contact Apple's Account Security Team as described here: http://support.apple.com/kb/HT5699

  • What can I do if a reset email for my security questions will not send?

    I'm trying to purchase a song in iTunes and it asks me for the answers to my sercurity question, which I've forgottten as my account was set up a while ago. When I press the link to send the reset details for my security questions, to my email address it comes up with a page saying email sent, check your inbox. I check my inbox and nothing shows up. However, when I make changes to my acount, e.g. change my house address, it will send that email and I will recieve it. What can I do?

    You need to ask Apple to reset your security questions; ways of doing so include going to support.apple.com/kb/HT5699 and picking a method for your country, and filling out and submitting www.apple.com/emea/support/itunes/contact.html.
    Setting up a rescue email requires correctly answering two of the questions.
    (96166)

  • How do I set up the rescue email for forgotten security question answers?

    I have not been able to make purchases in the Apple Store because it asks for answers to security questions. I have forgotten those answers, therefore unable to access my account. It says to make a rescue email, but does not lead me to the right areas. What  should I do?

    Click here and request assistance.
    (78111)

  • The recovery Mail for my Security questions dosen't arrive.

    I forgot my Security answers. They told me they're gonna send me a recovery Mail but this Mail dosen't arrive.
    I don't get it.

    Forgot security questions:
    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.

  • HT5312 I can't seem to get the rescue email for my security questions to reset them plz help idk what to do :o

    Plz help me idk what to do

    If you aren't receiving the email (and you've checked the spam folder on your rescue email account as well as the inbox, and tried clicking the reset link again), or you don't have a rescue email address on your account (you won't be able to add one until you can answer your questions), then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5312 What if i also forgot the rescue email address or i cant reach it anymore???

    What if i also forgot the rescue email address or i cant reach it anymore???

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • Appleid, recovery email address and security questions were hacked.

    My son's recovery email address and security questions were hacked.  How can we get these changed so he can purchase more apps?  Currently he is being asked to answer security questions that do no pertain to him (like what were you doing on such and such date - he wasn't even born yet).  The email address in the recovery section is r********@answers.com.  We don't know who this is, but it appears they have hacked his account.  He has an itunes balance and I don't want him to lose it.

    You or your son will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update the rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT1688 why do i have to reauthorize a computer that was already authorized, the computer i purchased some songs on does not exist anymore, and the email for that account does not exist anymore.

    why do i have to reauthorize a computer that was already authorized, the computer i purchased some songs on does not exist anymore, and the email for that account does not exist anymore. i can reset password because i doent know what the old one was

    Hi lgmmo,
    I think your best best to get this resolved is to contact Adobe Customer Care. Here's the contact info: Contact Customer Care.
    A quick Chat session should get you fixed up.
    Please let us know if you have additional questions.
    Best,
    Sara

  • When i type in the correct answer for my security question it always comes up as incorrect I have the answer written down but there not working can someone help

    hello
    when i type in the correct answer for my security question it always comes up as incorrect I have the answer written down but there not working can someone help

    Hi, Corinneact. 
    Thank you for visiting Apple Support Communities. 
    The usual cause for errors is that the security question responses are case sensitive.  If case sensitivity is not an issue with your answers, see the last step in the attached section of the article below. 
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Cheers,
    Jason H. 

  • HT201363 I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • HT5312 Is the a solution for forgotten security questions linked to a long defunct rescue email address?

    Is the a solution for forgotten security questions linked to a long defunct rescue email address?
    Note:  There is no call center number for the country I am in.

    Click here and ask the iTunes Store staff for assistance.
    (98663)

  • Changing email for forgotten security questions?

    How do you change the email for your security questions if you no longer have that email address? And you do not remember your answers?

    You won't be able to change your rescue email address until you can answer your questions, if you can't remember your answers and don't have access to that email account then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps on this page to update rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • How do i reset my security questions when the recovery email address is wrong?

    My brother has managed to mess up his Apple ID. We have Apple ID and password but everytime a paid App is trying to download it asks for security questions which he has forgotten the answers to. The recovery email address he has entered is not correct to nay email account we have in the family and I haven't a clue what to do next? There is a £15 voucher on this account which we would like to use.
    Any help/advice would be much appreciated
    Many thanks

    First try:
    Can I change the answers to the security questions for my Apple ID?
    Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your Apple ID. Sign in with your Apple ID name and password, go to the section Password and Security and click Reset your security information.
    next (I think your can't do this one)
    Rescue email address and how to reset Apple ID security questions
    Last contact iTunes by:
    https://expresslane.apple.com/Issues.action
    Click on "Account Management" and then on "Forgotten Security Questions". That will take you to a page where you can talk to iTunes Support right away, or you can schedule a call to talk to them. They should be able to get you squared away so that you can log on to the old Apple ID.

  • HT5312 what if I cant get into my rescue email for my security questions what can I do to change the email?

    Its asking for my security questions and I dont remeber them. So it sends it to an email adress which i dont use or have anymore I dont even know it I was like 10 when I made my account how do I fix this or change the email it sends the answer to

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Maybe you are looking for

  • How do I move my large iTunes collection from a case-sensitive hard drive to a case-insensitive hard drive?

    I currently keep my iTunes media on an external hard drive because it takes up too much space on my machine. I recently discovered that it was formatted as case-sensitive when I bought it, and now months later I'm having issues. When attempting to ba

  • Inconsistent Stream responses b/w servlet & applet

    Hi all, I am facing problem with my servle/applet communication .I am using serialized object transport b/w the two. I am able to send my object using a URL connection class successfully to the server . However having problems while reading the respo

  • Cant find icloud on my computer

    hi, i cant find icloud on my macbook pro, the mac is only 10 months old so i think all software etc is upto date. any ideas/help would be much appreciated. thanx kar

  • Fatal error when moving mouse icon in Timeline

    Captivate v5.5 Has anyone had this or heard of this before ? Whilst editing the actions of my slide in "Time Line" I moved the mouse icon beyond the actual time of the slide in error...working too quickly As soon as I did this, my project froze and t

  • Lost My Serial Number: How to Retrieve?

    I order my Mac Pro with Final Express pre installed. But I lost my serial number with the packaging before I even install FC. My question is, how can I retrieve the number?