What do I do with a 5s that doesn't work
What do I do with a new 5s that simply doesn't work? This is the 3rd new 5s I've had in the past 5 weeks, and I haven't had one work yet. This is obvously not a hardware problem, which I'm sure makes it harder to solve, but at this point I'm left with a very expensive, nearly useless object that no one at Apple seems too concerned about. At this point, I'm left to simply call in every once in a while to see if my case is still even active, since no one contacts me about it. It's been looked at by various senior advisors and "engineers". Without all the history, a simple summary of the problems would be as follows:
The phone shuts off or freezes with almost any function, has been doing this for over 5 weeks. This includes during phone calls, using GPS, using camera, using App Store, using Calendar...uh, using anything. Phone is unable to sync with my Mac, and has not been able to load any of my music. Other than that, it's perfect.
What options do I have, if any, at this point? Samsung, Droid? I've been a loyal Apple customer for some time, but I'm exhausted.
Sorry for the 'tone', I was getting a bit frustrated!
When I try to use Creative Cloud installer or App Manager, the installer times out after about 3 minutes and gives a message telling me to connect to the Internet and try again. This is strange since I am obviously connected to the Internet, I am using the Adobe website so I must be! I just downloaded the installer without any problem.
Please help as I can't download any actual product updates without this it seems.
Cheers
Tim Daker
Sent from my iPhone
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