What do I do with a gray screen?

I have a gray screen on my ipod nano and i can see the faintest of outlines of the icons. Is there a fix?

I saw this on another post:
"I had the same problem so I called apple,
You need to press ctrl alt shift and the on/off button for 1 second and after that turn it on again, and make sure there is nothing plugged into your mac exept the power cord."
After pressing ctrl, alt, shift, and power, it shut down, and at least I was able to restart it.

Similar Messages

My MacBook Pro shuts down within seconds after starting with a Gray Screen and Apple Logo, a bar comes at the bottom.

My MacBook Pro starts with a Gray Screen and Apple Logo, a bar comes at the bottom, but after few seconds the machine shuts down. This was bought approx 1 year back. Please help!!

jayanta.ray,
which model MacBook Pro do you have (did you buy it new?), and which version of OS X is installed on it?

HT1338 I can't update my laptop why is it? I di all the process and it says it should restart with a gray screen and a status bar and it does not it just goes back to the regular screen

I can't update my laptop why is it? I di all the process and it says it should restart with a gray screen and a status bar and it does not it just goes back to the regular screen

You will need to contact support to have your account sorted.
https://expresslane.apple.com/GetproductgroupList.action

My computer turns on but its remains with a gray screen that has the apple icon

My daughter was using our computer to download some music from Itunes onto her psp. She said the computer froze and she forced it to restart. The computer turns on the apple icon shows up and a load bar under that shows up then dissapears and it remains with a gray screen. I have tried several times time to restart it and it does the same thing. Can anyone help?

Have you had the chance to look over and begin using the Gray screen appears during startup or the Gray progress bar appears under Apple logo during startup articles?

I have updated my Macbook pro to mavericks since yesturday it has been running none stop with a gray screen and the apple logo in the medle

I have updated my Macbook pro to mavericks since yesturday it has been running none stop with a gray screen and the apple logo in the midle. Does anyone has incounedt that same of problem? Please help. Thank you in advance.

The startup disk may need repairing ...
Startup your Mac while holding down the Command + R keys.
From there you should be able to access the built in utilities to repair the disk and restore OS X using OS X Recovery

Trouble With a Gray Screen

Today I ran into a bit of a problem that soon eliminated almost all troubleshooting possibilities. This morning I was playing on World of Warcraft when the computer pinged me to plug in the power. I did so, and the light turned on indicating that it was charging. But ten minutes later the computer froze and repeated some sounds until I shut down the laptop. I then restarted the laptop and it gave me a blank gray screen. I have tried almost everything in order to try and get a hold of the hard drive. I've tried resetting the RAM with command-option-P-R while starting up. I've tried holding down the option key while starting up to get to the volume select screen. I've tried holding shift while starting up for a soft restart. I've tried running the computer on the install disk and holding down C, and THAT didn't work either. And I can't even have my target volume (through a fire wire) show up on another mac to see if I can move my data in case of having my hard drive replaced. I do have a warranty that will still work for at most 2 more weeks. I want to know if anyone has any suggestions or ideas on how I can solve this problem before resolving to the physical repairs. Thank you.
Model is MacBook Intel Core Duo 10.5.7.
Sincereley

Could be any number of things, but if the computer still boots even to the gray screen, then most likely it isn't the computer itself. The hard drive may have failed or system files are corrupted preventing normal startup. Try the following:
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger and Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger, and 4.1 for Leopard) and/or TechTool Pro (4.6.1 for Leopard) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
If the drive is OK but you still cannot startup then it may be file corruption that requires you to reinstall OS X as follows:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

What is the deal with getting the screen wet? Finger sweat etc?

Obviously we want to avoid this as much as possible, but lets face it, its life and its going to happen.
I had a friend who had the 1st gen iPhone and he said a snowflake fell on it one time and messed up the touch screen. And he was serious.
That sounds a bit sensitive to me, hopefully they really arent that fragile.
Now I'm not going to grab this thing right out of the shower, but what happens if it gets wet?
I notice my fingers sweat from time to time and leave tiny beads of sweat on the screen, which I quickly wipe with a cloth of some kind.
But whats the skinny on this?

I haven't experienced the same with my first generation iPhone that I used for over a year prior to purchasing an iPhone 3G, nor with my iPhone 3G.
I've never used the touch screen when my hands are soaking wet such as when just getting out of the shower or after washing my hands before drying, but our fingers do have some moisture. I wipe my iPhone's screen off with a damp cloth when needed, and I've had some condensation from a cold drink drop on my iPhone's screen with no problems.
I find it hard to believe a single snowflake landing on the screen caused a problem with the touch screen - the screen is glass and water can't penetrate glass. Water can penetrate the earbuds port, the dock connector port, and the speaker and microphone, but such reported damage is usually a result of the iPhone being completely submerged in water or liquid, or this iPhone had been dropped previously and when the touch screen got message up after a snowflake landed on the screen was only a coincidence.

I tried to upate the softwear but now when i go to turn it on it comes with with the gray screen and apple logo but with a bunch of letters and numbers at the top of the screen not letting me log on

I tried ot update the softwear and i clicked accept and it went grey while it said updating items. Once it finished after about 2 minutes it said restart so i pressed restart and the screen whent black, when i went to turn it on again the grey apple screen came up but with all these words and letters in the top let corner. In the middle and top of the screen mixed in with the rest of the letters it says unable to find driver for this platform

Hello CathBuck,
Welcome to the Apple Support Communities! I understand that you are experiencing issues with your MacBook Air. Based on the information you have provided, it sounds like the steps in the following resource may help to resolve your issue:
Mac OS X: Gray screen appears during startup - Apple Support
http://support.apple.com/en-us/TS2570
Thanks,
Matt M.

Bought a used imac 21.5 I5, and the owner cleaned his stuff off the HD, when i turned it on, it comes up with a gray screen, and, no way to get on the internet, to download OS X

used imac starts up with a gray screen

You will need to purchase a retail OS X install disc.
You can Purchase OS X 10.6 Snow Leopard here.
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard.
While you are ordering this, call Apple at 1-800-MYAPPLE and ask for retail software sales and tell them you need a set of original OS system discs for your iMac.
You'll need to give them your iMac's serial number to obtain these. There will be a small, but minimum charge for obtaining and shipping of these discs.
Good Luck!

Iphone 5 shuting down with a gray screen

I been using my iphone 5 for 7 month and it is start to shut down after a gray screen was shown

Hello CjohnsonC,
It sounds like your phone will flash a grey screen and then shutting down. I recommend these troubleshooting steps from the article named:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Try turning iPhone off and then on again.
If the iPhone will not turn off, try to reset it.
If that doesn't work, try restoring the device.
Thank you for using Apple Support Communities.
All the very best,
Sterling

Crashing with no gray screen of death. CD drive goes crazy. HELP!

I was sitting at work not touching my Macbook. I had iTunes open and I was eventually going to pull out my headphones and start listening to music.
The screen went black and the cd drive sounded like it was pulsing, like bzzt-bzzt-bzzt-bzzt. Timed, almost. But anyway, it wouldn't respond so I had to hold the power button down and shut it down manually.
I rebooted it and it let me log in. I just let it sit there for a moment and then it went black again and started doing the cd thing again.
Any idea on what's going on? I just installed the Quicktime update yesterday afternoon. Maybe that has something to do with it? Mine has also been exhibiting the wifi-connectivity issues (which none of the updates have fixed yet.)
I've had this Macbook for three or so years. Maybe it's just old age? :/

I don't think that taking it in to get serviced is going to do me any good. I don't have AppleCare on it anymore. I rode on the complementary one while I could and then I was going to get it once the WiFi started acting up to cover the (apple claimed) $1k+ repairs but apparently you can only buy AppleCare up to a year after you buy the product. Or that's how I understood what they told me, anyway.
I got Onyx Consulting in Atlanta, GA to quote me for less than $200 (not counting labor) to replace my airport card, the wifi antenna in the screen, and the inverter in my screen (it's been flickering practically since I got the machine.)
Unless this crash is caused by a fault in any of that hardware, I don't even want to bother getting the stuff replaced.
I'm still at university/work-study so I'll try getting my stuff off tonight.
Thanks for letting me know about Target Disk Mode, though.

Problems with startup gray screen

Hello everyone I'm new in the forum and also in the world of mac.
I just got the iMac 21.5 "for 2 days.
Last night I switched to install the HP LaserJet multifunction CD loaded installed and rebooted the Mac as he said, everything ok ...
After that I put the CD as the print server for network installation, I booted the installation but before he reached the end of the installation, the monitor has dropped a patina gray with the center of the inscription in English and hold the button Once closed off and press again the power ....?
Having done as he said the Mac has been restarted but the monitor just turns white and appears the apple falls gray patina with the same message in English to restart ..
After an hour lost to reboot and restart sonoinnervosito me, and I try via forums if someone can help me ..
I have already added the photos and I would not format .. thanks

Alberto,
David is correct remove the HP software you installed, you can use AppCleaner to help you do that.
Next do a software update to ensure you have the most up-to -date software for your iMac. Then follow the Connect Your Printer instructions and see if your AIO is found. If it is then you will know it's a supported printer. If it does not find your AIO then download the latest HP Drivers and again try the Connect your Printer link.
Regards,
Roger

Embedded Flash Animation Won't Pause with Slide; Gray Screen on Resume

Hello,
We've added a Flash animation to a slide but when the we pause that slide, the animation keeps playing. Furthermore, when we resume, the whole movie goes gray.
Extra: this slide also has audio. We could add it to the animation, that's not a problem, but the animation needs to work first!
Thanks!

It was not the embedded animation that turned gray but the whole slide!
Since the original animation was from Captivate, we just copied the slides instead of trying to embed the swf. Our immediate needs are thus fulfilled. However, in the future, we will try the animation as a slide background if we need to do something similar.
(Unfortunately, I cannot share the animation because of corporate policy.)
Note: The question has not been answered but I marked it as answered because I no longer need an answer.

What do I do with a shattered screen besides replacement?

It fell from 2-3 feet... onto carpet, my guess is it hit something along the way..
And no, it did not crack my screen; it is half completely shattered.
Is there anything I can do to prevent myself from being cut? Should I brush off the tiny glass pieces?

Apply a screen proctector.
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

Two crashes: one OS crash with gray screen and loading bar- help? (Stuck overseas, so you guys are it!)

Hey everyone.
When firefox crashed last night, I figured it was just firefox being difficult, but when while using firefox my entire computer crashed this afternoon and rebooted with a gray screen, the spinny wait symbol, and a loading bar, I started to get concerned. After looking through console, I'm not sure what's caused it to crash like this so I'm hoping one of you bright people here can tell me what exactly happened. I'm running a mac book pro with 10.6.8, have no real addons on firefox aside from adblock plus, divx, memory restart, a french dictionary, and a skin I've been using forever and have also spoken to the developer in the past about. I'm also using Firefox 17.0.1. After trying to google some of the more unfamiliar/suspicious lines (mostly relating to launch agents), I typed into terminal the command to list all launch agents and received 3 replies naming adobe, divx, and google. I used terminal to delete them all just for safe measure (plus the adobe update window has been irritating me to no end so maybe it'll go away now, haha). I did three things when I tried to boot up again after the crash and the weird launch screen with loading bar came up: 1) I held down the power button again because a) the screen was weirding me out and b) I thought it got hung up again (bar seemed to stall for an unusually long time), 2) I tried to boot again and when the same gray screen came back I just figured I had no choice and had to sit through it. 3) when the bar was at about half way I pulled out my ethernet cord for safe measure in case something shady was going on. These three things are also reflected in the log below.
I currently live overseas and the nearest Apple store is over two hours away with no guarantee of a native english speaker working, so if anyone can let me know what caused the crash and if there's anything I can do about it, I would be extremely grateful. The following is my current console log in its entirety from today, including my attempted system update to see if that would improve things (which also resulted in a gray screen with loading bar later), and a really weird bit at the end that is also confusing (but possibly caused by me tinkering in terminal- not sure).
NAME is replacing my HD name, and my screen name here (caithris) has replaced my computer user name. NUMBER has replaced anything that looks like a serial number of some kind.
Thanks so much ahead of time-- please let me know if there's anything else I can share.
Mar 31 00:30:01 NAME newsyslog[9228]: logfile turned over
Mar 31 01:03:25 NAME firefox[8993]: Mozilla has caught an Obj-C exception [NSRangeException: *** -[NSCFArray objectAtIndex:]: index (1) beyond bounds (1)]
Mar 31 01:03:25 NAME [0x0-0x10010].org.mozilla.firefox[0]: 2013-03-31 01:03:25.193 firefox[8993:903] Mozilla has caught an Obj-C exception [NSRangeException: *** -[NSCFArray objectAtIndex:]: index (1) beyond bounds (1)]
Mar 31 01:04:06 NAME [0x0-0x10010].org.mozilla.firefox[0]: pure virtual method called
Mar 31 01:04:06 NAME [0x0-0x10010].org.mozilla.firefox[0]: terminate called without an active exception
Mar 31 01:04:20 NAME ReportCrash[9260]: Saved crash report for firefox[8993] version 17.0.1 (1712.11.28) to /Users/Caithris/Library/Logs/DiagnosticReports/firefox_2013-03-31-010420_NAME.c rash
Mar 31 01:05:35 NAME SubmitDiagInfo[9280]: Submitted crash report: /Users/Caithris/Library/Logs/DiagnosticReports/firefox_2013-03-31-010420_NAME.c rash
Mar 31 03:00:27 NAME loginwindow[31]: loginwindow SleepWakeCallback WILL sleep
Mar 31 03:00:28 NAME configd[13]: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 1120 ms
Mar 31 11:22:53 NAME configd[13]: Sleep: Success - AC 97 - Idle Sleep
Mar 31 11:22:53 NAME configd[13]: Wake: Success - AC 97 - OHC2
Mar 31 11:22:53 NAME configd[13]: Hibernate Statistics
Mar 31 11:22:53 NAME loginwindow[31]: loginwindow SleepWakeCallback will power on, Currenttime:3/31/2013 11:22:53.195 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:9.265338957
Mar 31 11:22:53 NAME loginwindow[31]: askForPasswordBuiltIn after makekey, Currenttime:3/31/2013 11:22:53.212 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:9.281565964
Mar 31 11:22:53 NAME loginwindow[31]: builtInAuthWindowBecameKey, Currenttime:3/31/2013 11:22:53.243 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:9.312892973
Mar 31 11:22:53 NAME configd[13]: network configuration changed.
Mar 31 11:22:54 NAME configd[13]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 9839 ms
Mar 31 11:22:54 NAME configd[13]: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 9849 ms
Mar 31 11:22:57 NAME configd[13]: network configuration changed.
Mar 31 11:22:57 NAME ntpd[20]: sendto(17.171.4.13) (fd=24): Network is unreachable
Mar 31 11:23:02 NAME loginwindow[31]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
Mar 31 11:23:02 NAME loginwindow[31]: builtInAuthWindowDidResignKey
Mar 31 11:23:02 NAME loginwindow[31]: handleUnlockResult, Currenttime:3/31/2013 11:23:02.536 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:18.606058955
Mar 31 11:23:32 NAME loginwindow[31]: no spins reported for this wake
Mar 31 11:27:31 NAME SubmitDiagInfo[9444]: Cleaning up expired diagnostic messages database at path: /var/log/DiagnosticMessages/2013.03.01.asl
Mar 31 11:33:29 NAME [0x0-0x3b63b6].org.mozilla.firefox[9264]: NOTE: child process received `Goodbye', closing down
Mar 31 11:36:14 NAME ntpd[20]: time reset -4.060579 s
Mar 31 12:11:05 NAME firefox[9264]: -deltaZ is deprecated for NSEventTypeMagnify. Please use -magnification.
Mar 31 15:19:22 NAME kernel[0]:
Mar 31 15:28:23 NAME kernel[0]:
Mar 31 15:28:53: --- last message repeated 7 times ---
Mar 31 15:28:23 NAME kernel[0]:
Mar 31 15:30:22 NAME kernel[0]:
Mar 31 15:56:08 NAME kernel[0]:
Mar 31 15:56:13: --- last message repeated 1 time ---
Mar 31 15:56:13 NAME loginwindow[31]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
Mar 31 15:56:16 NAME kernel[0]:
Mar 31 15:56:46: --- last message repeated 8 times ---
Mar 31 16:00:10 NAME kernel[0]:
Mar 31 16:00:40: --- last message repeated 3 times ---
Mar 31 16:00:44 NAME kernel[0]:
Mar 31 16:01:14: --- last message repeated 5 times ---
Mar 31 16:02:36 NAME kernel[0]:
Mar 31 16:03:06: --- last message repeated 9 times ---
Mar 31 16:03:22 NAME kernel[0]:
Mar 31 16:10:31 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Mar 31 16:17:50 localhost DirectoryService[15]: Improper shutdown detected
Mar 31 16:17:54 localhost fseventsd[33]: event logs in /.fseventsd out of sync with volume. destroying old logs. (707133 444 707763)
Mar 31 16:17:54 localhost bootlog[41]: BOOT_TIME: 1364713830 0
Mar 31 16:17:58 localhost fseventsd[33]: log dir: /.fseventsd getting new uuid: NUMBER
Mar 31 16:17:58 localhost blued[42]: Apple Bluetooth daemon started
Mar 31 16:18:02 localhost mDNSResponder[28]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) starting
Mar 31 16:18:03 localhost com.apple.usbmuxd[21]: usbmuxd-296.4 on Dec 21 2012 at 16:11:14, running 64 bit
Mar 31 16:18:04 localhost configd[13]: bootp_session_transmit: bpf_write(en1) failed: Network is down (50)
Mar 31 16:18:04 localhost configd[13]: DHCP en1: INIT transmit failed
Mar 31 16:18:04 localhost configd[13]: network configuration changed.
Mar 31 16:18:04 NAME configd[13]: setting hostname to "NAME.local"
Mar 31 16:18:04 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[29]: Login Window Application Started
Mar 31 16:18:04 NAME configd[13]: network configuration changed.
Mar 31 16:18:04 NAME mDNSResponder[28]: mDNSPlatformSetDNSConfig: Error: dns_configuration_copy returned NULL
Mar 31 16:18:04 NAME configd[13]: network configuration changed.
Mar 31 16:18:11 NAME mds[27]: (Normal) DiskStore: Creating index for /
Mar 31 16:18:17 NAME loginwindow[29]: Login Window Started Security Agent
Mar 31 16:18:18 NAME WindowServer[71]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:18:18 NAME com.apple.WindowServer[71]: Sun Mar 31 16:18:18 NAME.local WindowServer[71] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:18:29 NAME SecurityAgent[92]: NSSecureTextFieldCell detected a field editor ((null)) that is not a NSTextView subclass designed to work with the cell. Ignoring...
Mar 31 16:18:30 NAME loginwindow[29]: Login Window - Returned from Security Agent
Mar 31 16:18:30 NAME loginwindow[29]: USER_PROCESS: 29 console
Mar 31 16:18:30 NAME com.apple.launchd.peruser.501[96] (com.divx.agent.postinstall): Unknown key: LimitToSessionType
Mar 31 16:18:30 NAME com.apple.launchd.peruser.501[96] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
Mar 31 16:18:36 NAME root[113]: /usr/libexec/ntpd-wrapper: scutil key State:/Network/Global/DNS not present after 30 seconds
Mar 31 16:18:37 NAME root[130]: sntp options: a=2 v=1 e=0.100 E=5.000 P=2147483647.000
Mar 31 16:18:37 NAME root[130]: d=15 c=5 x=0 op=1 l=/var/run/sntp.pid f= time.apple.com
Mar 31 16:18:37 NAME root[130]: sntp: getaddrinfo(hostname, ntp) failed with nodename nor servname provided, or not known
Mar 31 16:18:38 NAME-2 com.apple.launchd.peruser.501[96] (com.apple.mrt.uiagent[123]): Exited with exit code: 255
Mar 31 16:18:38 NAME-2 com.apple.launchd.peruser.501[96] (com.apple.Kerberos.renew.plist[124]): Exited with exit code: 1
Mar 31 16:19:55 NAME-2 XProtectUpdater[19]: NSURLConnection error: Error Domain=NSURLErrorDomain Code=-1009 UserInfo=0x100174890 "This computer’s Internet connection appears to be offline." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1009 UserInfo=0x1001744e0 "This computer’s Internet connection appears to be offline.")
Mar 31 16:19:55 NAME com.apple.launchd[1] (com.apple.xprotectupdater[19]): Exited with exit code: 255
Mar 31 16:22:04 NAME kextd[10]: updated kernel boot caches
Mar 31 16:25:04 NAME Software Update[178]: SWU: scan found 0 products:
Mar 31 16:25:05 NAME Software Update[178]: Error Domain=NSURLErrorDomain Code=-1009 UserInfo=0x10052e600 "This computer’s Internet connection appears to be offline." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1009 UserInfo=0x10052f760 "This computer’s Internet connection appears to be offline.")
Mar 31 16:25:14 NAME com.apple.launchd[1] (com.apple.suhelperd[181]): Exited with exit code: 2
Mar 31 16:25:18 NAME configd[13]: network configuration changed.
Mar 31 16:26:17 NAME Software Update[188]: SWU: scan found 1 products:\n041-9605
Mar 31 16:26:30 NAME ntpd[18]: time reset +1.140167 s
Mar 31 16:26:57 NAME com.apple.launchd[1] (com.apple.suhelperd[190]): Exited with exit code: 2
Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] ([0x0-0xf00f].com.apple.Console[142]): Exited: Killed
Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] ([0x0-0x15015].com.apple.SoftwareUpdate[188]): Exited: Killed
Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] (com.apple.AirPortBaseStationAgent[126]): Exited: Killed
Mar 31 16:26:57 NAME loginwindow[29]: DEAD_PROCESS: 29 console
Mar 31 16:26:57 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[200]: Login Window Application Started
Mar 31 16:26:58 NAME loginwindow[200]: USER_PROCESS: 200 console
Mar 31 16:26:58 NAME WindowServer[203]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:26:58 NAME com.apple.WindowServer[203]: Sun Mar 31 16:26:58 NAME.local WindowServer[203] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:26:59 NAME Software Update[209]: Looking for products to install
Mar 31 16:27:02 NAME Software Update[209]: Performing preflight
Mar 31 16:27:02 NAME Software Update[209]: Preparing session
Mar 31 16:27:02 NAME Software Update[209]: Starting session
Mar 31 16:27:03 NAME Software Update[209]: PKG: extracting "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:03 NAME Software Update[209]: PKG: pre-flight scripts for "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:03 NAME Software Update[209]: PKG: pre-install scripts for "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:16 NAME Software Update[209]: REQ: moving files into place with shove
Mar 31 16:27:17 NAME Software Update[209]: PKG: post-install scripts for "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:17 NAME Software Update[209]: PKG: post-flight scripts for "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:17 NAME Software Update[209]: PKG: writing receipt for "com.apple.pkg.MacBookProSMCUpdate"
Mar 31 16:27:17 NAME Software Update[209]: REQ: install succeeded
Mar 31 16:27:18 NAME Software Update[209]: SWU: installing "MacBook Pro SMC Firmware Update, 1.6"
Mar 31 16:27:20 NAME [0x0-0x1a01a].com.apple.SoftwareUpdate[209]: /: no supported helper partitions to update.
Mar 31 16:27:20 NAME kextd[10]: updated kernel boot caches
Mar 31 16:27:20 NAME Software Update[209]: kextcache returned 0
Mar 31 16:27:20 NAME Software Update[209]: Running /sbin/reboot
Mar 31 16:27:20 NAME reboot[242]: rebooted by Caithris
Mar 31 16:27:20 NAME reboot[242]: BOOT_TIME: 1364714840 524942
Mar 31 16:27:20 NAME mDNSResponder[28]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) stopping
Mar 31 16:27:20 NAME DirectoryService[15]: BUG in libdispatch: 10K549 - 1960 - 0x10004004
Mar 31 16:27:20 NAME WindowServer[203]: hidd died. Reestablishing connection.
Mar 31 16:27:20 NAME WindowServer[203]: Unable to create event queue via hidd: (0x10000003)
Mar 31 16:28:03 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Mar 31 16:29:52 localhost bootlog[47]: BOOT_TIME: 1364714882 0
Mar 31 16:29:53 localhost mDNSResponder[34]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) starting
Mar 31 16:29:54 localhost configd[13]: network configuration changed.
Mar 31 16:29:54 NAME configd[13]: setting hostname to "NAME.local"
Mar 31 16:29:54 NAME com.apple.usbmuxd[27]: usbmuxd-296.4 on Dec 21 2012 at 16:11:14, running 64 bit
Mar 31 16:29:56 NAME blued[17]: Apple Bluetooth daemon started
Mar 31 16:29:57 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[35]: Login Window Application Started
Mar 31 16:29:59 NAME configd[13]: network configuration changed.
Mar 31 16:30:12: --- last message repeated 2 times ---
Mar 31 16:30:12 NAME ntpd[24]: time reset +0.227711 s
Mar 31 16:30:13 NAME loginwindow[35]: Login Window Started Security Agent
Mar 31 16:30:14 NAME WindowServer[61]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:30:14 NAME com.apple.WindowServer[61]: Sun Mar 31 16:30:14 NAME.local WindowServer[61] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:30:21 NAME SecurityAgent[96]: NSSecureTextFieldCell detected a field editor ((null)) that is not a NSTextView subclass designed to work with the cell. Ignoring...
Mar 31 16:30:22 NAME loginwindow[35]: Login Window - Returned from Security Agent
Mar 31 16:30:22 NAME loginwindow[35]: USER_PROCESS: 35 console
Mar 31 16:30:22 NAME com.apple.launchd.peruser.501[99] (com.divx.agent.postinstall): Unknown key: LimitToSessionType
Mar 31 16:30:22 NAME com.apple.launchd.peruser.501[99] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
Mar 31 16:30:32 NAME com.apple.launchd.peruser.501[99] (com.apple.mrt.uiagent[124]): Exited with exit code: 255
Mar 31 16:30:35 NAME com.apple.launchd.peruser.501[99] (com.apple.Kerberos.renew.plist[125]): Exited with exit code: 1
Mar 31 16:30:47 NAME mdworker[81]: (Error) SyncInfo: Catalog changed during searchfs too many times -- falling back to fsw search /
Mar 31 16:36:05 NAME mdworker32[158]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:36:22 NAME mdworker32[161]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:36:29 NAME [0x0-0x10010].org.mozilla.firefox[149]: NOTE: child process received `Goodbye', closing down
Mar 31 16:39:07 NAME mdworker[157]: Warning: unknown JFIF revision number 0.01
Mar 31 16:39:22 NAME login[182]: USER_PROCESS: 182 ttys000
Mar 31 16:40:34 NAME /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[132]: No valid tickets, timing out
Mar 31 16:40:35 NAME mdworker[157]: Error, could not create MachMessagePort for com.apple.AddressBook.abd
Mar 31 16:40:37 NAME mdworker[157]: Unable to parse date (<XHTML-STRIPONREPLY>
</XHTML-STRIPONREPLY>)
Mar 31 16:40:38 NAME mdworker[157]: Unable to parse date ( S<XHTML-STRIPONREPLY>
</XHTML-STRIPONREPLY>him to any)
Mar 31 16:40:41: --- last message repeated 1 time ---
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 1
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 2
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 3
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 4
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 5
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 6
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 7
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 8
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 9
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 10
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 11
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 12
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 13
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 14
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 15
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 16
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 17
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 18
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 19
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 20
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 21
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 22
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 23
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 24
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 25
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:41 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:41 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 1
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 2
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 3
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 4
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 5
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 6
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 7
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 8
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 9
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 10
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 11
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 12
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 13
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 14
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 15
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 16
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 17
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 18
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 19
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 20
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 21
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 22
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 23
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 24
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 25
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
Mar 31 16:41:27 NAME mdworker[157]: Corrupt JPEG data: 1 extraneous bytes before marker 0xd9
Mar 31 16:41:27 NAME mdworker[157]: JPEG datastream contains no image
Mar 31 16:41:33: --- last message repeated 1 time ---
Mar 31 16:41:33 NAME login[182]: DEAD_PROCESS: 182 ttys000
Mar 31 16:41:50 NAME mdworker[156]: iCal.mdimporter: could not parse ICS file: /Applications/Microsoft Office 2011/Office/OutlookCore.framework/Versions/14/Resources/en.lproj/Timezones.ics
Mar 31 16:41:51 NAME mdworker32[204]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Mar 31 16:43:41 NAME [0x0-0x10010].org.mozilla.firefox[149]: NOTE: child process received `Goodbye', closing down
Mar 31 17:07:10 NAME firefox[149]: -deltaZ is deprecated for NSEventTypeMagnify. Please use -magnification.
Thanks again- I mean it. It's lousy being stuck away from home when crazy thing happen to your main line of communication!
-Caithris

The gray screen with loading bar issue is a at boot fsck (file system check) that has discovered something wrong with your boot drive/partition and was attempting to fix it.
OS X is booting but can't complete, so that means your hard drive is good, just likely has been either subjected to shock which damaged data on the platters, or bad sectors (the drive is dying if after fixing it, problems occurs again), or something messed something up in the file structure.
Firefox is currently at 19.02, so it appears your background auto-update has not been occurring, which makes me suspect the machine's data is broken in some manner or you have malware on the machine blocking the updates.
Your problems are multiple, in your case I advise a complete erase and install.
1: If you have a backup of your user data on a external storage drive (not TimeMachine as it might be corrupted and compromised with malware it's just going to restore back) then your good, else you have to do this.
Create a data recovery/undelete external boot drive
Copy your data to a blank plain jane external storage drive as you want no executable files on it when you connect to the cleaned machine later.
2: Once your data is safely copied (copy visible files manually and what you know is good, not folders that can contain invisible malware programs!) then disconnect the drive(s)
3: Next assume all writeable media is contaminated with malware and treat as so. Even if you erased it.
4: Stick in your 10.6 install disk and reboot holding the c or option key down. You want Disk Utility and you want to select the ENTIRE internal drive and MUST USE the Security Option > Zero All Data (unless your in the military then use 7x erase, do not use 35x as it will take weeks and is unnecessary)
The Zero/7x erase will do two things, do a low level format and erradicate everything (including hidden stuff and deleted files) also will map off any failing sectors on the hard drive.
5: Follow the procedure here to install 10.6
How to erase and install Snow Leopard 10.6
6: Reboot the machine twice, then once you set up the machine (using a alias of course and not allowing registration), use a secured network and IMMEDIATLY Software update to 10.6.8, if you can download the 10.6.8 Combo update on another secure machine to a (new) USB thumb drive and install it on the clean Mac, do that instead.
WiFi security issues, at home and WiFi hotspots
https://support.apple.com/kb/DL1399
Still run Software update afterwards as Apple might not have fully updated the combo update yet.
7: Once you machine is secure, download the free ClamXav and run a scan on the external storage drive with just your files, perhaps one or more PDF's or other files are not what they seem to be.
8: Make sure to install fresh copies of software from original sources and not from rewriteable media, update them to be current. Malware can be hidden in copies of programs.
9: Trash all your rewritable media, or use a Linux PC or Linux Mint in a virtual machine (VirtualBox) on another computer like Windows to scrub and reformat all the rewritable media before attaching them to the clean Mac. You have to make sure it's getting the entire media.
10: Once your machine is set back up, then make clones and time and date them.
Most commonly used backup methods
If your still having problems with the machine, it's likley a failing hard drive and you will have to replace it and repeat the steps above pretty much.
Really it's best to replace the drive in the interest of security.
Install/upgrade RAM or storage drive in Mac's
For performance of Snow Leopard, check out this tip
For Snow Leopard Speed Freaks
Your overseas, if your in a foriegn country you have to assume FinSpy is being installed on your machine (uses a older iTunes verison "update" to get on) or there is other tricks via the ISP to install something on your machine. So mix things up and don't stick any old USB you see laying around into your Mac.
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/

What do I do with a gray screen?

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