What do I do with the message :this connection is untrusted". I get it on sites i use a lot
I get this message when trying to log into my Yahoo mail account and now get it when accessing my cellular company's website. I'm concerned about overriding this, so need some input. I'm using Windows XP and of course Firefox
The site doesn't send the intermediate certificate, so you can either make an exception, but better is to install the missing intermediate certificate.<br />
Because the www.networking4all.com website show the certificate text of this certificate, you can copy the certificate text to the clipboard and paste this text in a text file and save the file as "NetworkSolutions.cer" (be sure to select All Files and not Text Files when saving in Notepad).
You can install the intermediate certificate by importing this NetworkSolutions.cer file in the Firefox Certificate Manager.
*Tools > Options > Advanced : Encryption: Certificates - View Certificates > Authorities
Similar Messages
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I use Mozilla Firefox and have never had difficulty before, but today I got 'this connection is untrusted' when trying to open iCloud. There was no option to override this.
The Technical Details said:
www.icloud.com uses an invalid security certificate.
The certificate is not trusted because no issuer chain was provided.
(Error code: sec_error_unknown_issuer)
Help!Clear your history/cookies and stuff like that on Firefox and then retry. If that doesn't work try restarting the computer or accessing iCloud via Google Chrome or Safari for the time being. I feel your pain, I love Firefox.
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I am not entirely sure why this has been happening but I have tried to solve this issue for a while now. I am unable to log in into my email because the message "The Connection is Untrusted" does not allow me to add an exception. This has been happening to a variety of Websites, however, for some of them I was able to add an exception. More importantly (i wish i was able to include screenshots), the view of for instance this window or Facebook is altered and showed without images but only with blue-regular words. This happens repeatedly.
Re-installation of this program as well reset throughout Troubleshooting seems not to work nor does the update of the Adobe Flash Player. I have never had any problems with a great product such as Firefox but all of the sudden I am lost. I would appreciate any help from you guys because I would like to keep using this product.
Thank You,
DaveIt shouldn't be necessary to add an exception.
Make sure that the date and time are correct on your computer.
If a web page is opened in a (i)frame then you can't set an exception.<br />
You can try to open page in the frame in a new tab via the right-click context menu.
Check out why the site is untrusted (see the Technical details) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer.
You can see more Details like intermediate certificates that are used in the Details pane.
Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.
If that helped to solve the problem then you can remove the renamed cert8.db.old file.<br />
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.<br />
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.
If that didn't help then remove or rename secmod.db (secmod.db.old) as well.
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder
*http://kb.mozillazine.org/Profile_folder_-_Firefox -
After rebooting after the power failure when I go to new websites or even within some websites after clicking on a link the message box appears and I have to add a security exception to get past the message and see the link. I am using V4.0. I do not get that message on another computer using V 3.6.15.
What can I do to reset the browser?John,
That did it! I no longer get that message. The clock was set to the wrong day and time. So far it is keeping time correctly, but per your suggestion I will also check the battery.
Thanks for the prompt and accurate help.
H Weiss -
When I try to play a dvd on my Macbook Pro I get a box with the message " This is only for activated users. To activate go to preferences,donate" this takes me to Mr. Gecko's facebook page asking me to donate $1.99-$4.99.
Any clues on what this is, and/or how to bypass it? If I can report this to someone? ThanksSure sounds like malware, unles you installed something from a questionable site, then it's still malware but in a payware form as playing DVDs is free on Mac's.
Unless the DVD has software on it perhaps?
Does this work on any movie DVD or is this a special kind of DVD with software on it from someplace? -
when i try to sync my iphone with itunes it comes up with the message. this iphone cannot be used because the apple mobile device is not started. Anyone know what this is?
Using Windows? Follow the directions here:
http://support.apple.com/kb/ts1567 -
I know my back up exists I can see it on disk utility but migration and disc utility wont work to restore my back up on my new hard drive it shows up with the message "this disk is already in use" i am so done. someone pls help me
Otherwise software may be attempted to access the drive. The the computer up in Safe Mode by holding shift when you turn it on. Also be sure to power off and on the hard drive itself.
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Please help me!!!!!!! what can I do with the message " no service " I have already updated for 5.0.1 (9A406) and nothing happened. Please Help me!!!!! I´m thinking to came back to my nokia. It´s work at least!!!!
Please DO go back to your Nokia. I'm sure people on their support forums will love your whining and idle threats just as much as we do.
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While using it my iPad spontaneously came up with the message "This iPad cannot back up to iCloud without a verified e-mail address". There are two buttons to push: "Later" and "Settings". Pushing either button does nothing. It acts as if it is frozen. If I try to slide the off switch, it does not slide. I assume it is frozen. How do I get out of this?
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
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Smart Folders - what do you do with the messages?
I am trying to organize business email using Smart Mailboxes. I love that I can click the Smart Mailbox and see all the correspondence I've had with that person in one folder. This is enormously helpful!
The question is this - what do I do with the original message? I now have HUNDREDS of emails sitting in my inbox. I can't delete them or they'll be gone from the Smart Mailbox, right? But I lose emails that I need to reply to because they get buried in the clutter.
What's the best way to handle this, create a Rule to move them to another folder after they've been read?Smart Mailboxes are not for organizing messages. They are for finding messages that meet specified criteria. A Smart Mailbox is basically a saved search. For organizing, you want regular (non-smart) mailboxes. Use rules to file incoming messages automatically.
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How do I get my Ipod to play music videos through my theatre system? I keep getting the message "This device not supported". My theatre system WILL recognise my Iphone however. The theatre system, Ipod, and Iphone are all less than 4 months old. Any suggestions welcome!
Check with the theater system vendor and see if their system is compatible with the Nano. The resolution on the Nano may be too low for the system.
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I am continuously recieving the same error message (this connection is untrusted)
When I try to access my emails (Gmail) I recieve this error message; what should I do? My laptop PC is a Windows Vista and Firefox is 33.0. My laptop currently runs Kaspersky Internet Security 2015 as protection.
This Connection is Untrusted
You have asked Firefox to connect securely to mail.google.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
mail.google.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer)What about on https://www.google.com/ ? Can you load that? If so, take a look at the "Issued by" section by clicking the padlock in the address bar, then "More Information" then "View Certificate".
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The error message is:
This Connection is Untrusted
You have asked Firefox to connect securely to www.facebook.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.
www.facebook.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)
If you understand what's going on, you can tell Firefox to start trusting this site's identification. Even if you trust the site, this error could mean that someone is tampering with your connection.
Don't add an exception unless you know there's a good reason why this site doesn't use trusted identification.
Steps I have take so far:
Verified that system clock is correct
Cleared all cache, history, cookies, etc.; didn't help
Started Firefox in Safe Mode; didn't help
Disabled all Firefox extensions; didn't help
uninstalled and reinstalled Firefox using Control Panel; didn't help
Ran Microsoft Safety Scan for malware; nothing was found
Other information:
This problem exists ONLY in my user profile and ONLY in Firefox. All 5 other users can run Firefox with no problem. I can run IE and Chrome with no problem.
Problem exists in ALL secured (https) sites.
I use Avast and Windows Firewall. Had never heard of ESET or BitDefender before searching these forums.
A lot of the sites don't give me the option to Make an Exception. The two that I tried to make exceptions for, still wouldn't open.
Run Windows 7 64-bitunfortunately the fiddler2 issuer in certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
<br><sub>reference: https://support.mozilla.org/en-US/questions/982532#answer-520145</sub>
afterwards, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Troubleshoot Firefox issues caused by malware]] -
I am putting in for jobs and it is not letting me go to the next page. I am getting the below message and cannot figure out how to make this problem stop. I did not have this problem in Explorer. I am getting this message...I have say allow it, but then I get this message and cannot go any further - The certificate is not trusted because no issuer chain was provided
This Connection is Untrusted
You have asked Firefox to connect securely to psappprd1.is.wfubmc.edu:8002, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is
trying to impersonate the site, and you shouldn't continue.
psappprd1.is.wfubmc.edu:8002 uses an invalid security certificate.
The certificate is not trusted because no issuer chain was provided.
(Error code: sec_error_unknown_issuer)this problem when i change my motherbord , Happened.
i solved this , by set the time & date in windows & '''mainbord time in bois''' .
it's fixed. -
Why am I getting the error "This connection is untrusted" in Firefox on my new computer?
Many familiar sites are giving me an error relating to certificates. See message below:
"This Connection is Untrusted
You have asked Firefox to connect
securely to www.xxxxxxxxxxxx.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely,
sites will present trusted identification to prove that you are
going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to
this site without problems, this error could mean that someone is
trying to impersonate the site, and you shouldn't continue."
The same sites are still working perfectly on an older computer without these issues. They also work in other browsers, but Firefox is my default.As there have been no further responses to this thread, I've finally marked Google Chrome as my default browser on both computers.
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