What do I have to do? I have paid for pro, cant download the software, says error 1310 - Error writing to file....verify you have access to that directory

What do I have to do? I have paid for acrobat pro and it won't let me download the software, says error 1310 - Error writing file... verify you have access to directory.
I need help
Thank you

assuming the problem is NOT downloarding, but installing; if you have antivirus running, disable it.

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