What do I need to do to connect to a remote windows server?

I was able to connect my G4 10.2 to the work server and have all the details (IP address, domain name and my own login and password.) Since buying this G5 I am unable to connect. I have read SO many posts on the subject and have tried some things. Unfortunately I continue to get this message .
This server may not exist or is not operational at this time. Check server name or IP address and try again.
If I can send and receive emails from work then the server must be operational mustn't it?
I have tried the Apple Support Chat and phone and after hours of frustration would love someone to direct me to the solution.
I have tried Connect to Server and used to use VPN.

First, to what service are you trying to connect on the work server? I.e. what protocol? E-mail works, but e-mail might be publicly visible, while the other service(s) you are attempted to reach may be private (and VPN) only. Have you configured your VPN? Is it a Cisco VPN?
There are quite a number of steps involved in setting up access to a remote network correctly, and you need to know quite a few details of how the remote network is designed. Without that, we cannot help you very much.
Have you even talked to the IT people at your work?

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