What do you do about a denial in the Mountain Lion Up-To-Date program?

I ordered my new Mac Mini from Amazon.com on Friday, July 27th and received it on July 28th. Later that day I filled out my Up-To-Date application form and uploaded a copy of my Amazon invoice. That evening I received a denial email saying:
Receipt does not indicate product was paid for and received
Receipt does not show purchase of a qualifying product
The next day, I sent off an email to [email protected] questioning my denial and included a scan of my actual Mac Mini box.
I made a Genius appointment at an Apple Store and took them my information on Monday the 30th. They looked at my receipt and the internal Apple records and agreed everything was in order, but didn't have the actual power to change anything. They would have been happy to upgrade me to Mountain Lion on the spot, but I hadn't brought the actual mini in. All I wanted was my authorization code. They suggested I contact ExpressLane.
I went home and opened a support ticket with ExpressLane. They called, agreed everything was legitimate and valid, but also did not have the power to change anything. They suggested I email [email protected], which I already had done.
Yesterday, July 31st, I sent another email to [email protected] summarizing the text thus far and asking what I needed to do.
An hour ago, August 1st, I received another identical denial from the UpToDate program stating the exact same reasons.
Do they even read the appeal emails? I bought a brand-new Mac Mini on Saturday from an Apple Reseller and they tell me I'm not eligible? I know it's only a $20 purchase, but it's now become the principle of the matter.
Where do I go from here?

I tend to agree but I was told they didn't give out refunds in this case. It's not that big of a deal yet because this is actually my first Mac and I didn't see anything on the list of features that I had to have.
My biggest concern was that there doesn't even seem to be an appeal process. The Apple Store and Apple Support people looked at their records and saw that everything was legitimate but couldn't do anything. It's like the UpToDate support people didn't even read my email or bother to even look at my information. Thats the part that's most annoying about this. That and the fact that they even denied it at all, considering I sent them the Amazon invoice and Apple records show they sold it to me in the first place.

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Am 26.04.2012 18:35 schrieb "Peter Villevoye" <[email protected]>:
Re: Adobe, what do you think about that ? created by Peter Villevoye<http://forums.adobe.com/people/Peter+Villevoye>in
Digital Publishing Suite - View the full discussion<http://forums.adobe.com/message/4363125#4363125

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