What do you do if you buy an album in iTunes and it charges you but doesn't download the whole cd and then they tell you to re-purchase the item, but it charges a second time??? can that be fixed, can I get my money back??
I bought the cd on my iPad 2 if that makes any difference?!
Contact iTunes Customer Service
http://www.apple.com/support/itunes/contact.html
Similar Messages
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I buyed a song on Itunes and then they said Error -50 and the song is gone
I buyed a song on Itunes and then they said Error -50 and the song is gone
Thanks mate for the article but it didn't help me i just want to find my song back. My money is like stolen! The article only proposes a solution for mates who bought a video. I have a song problem But yeah many thanks "wiclee".
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thought that iMovie/iphoto/garageband were free but i received an email confirming that i bought these program. how can i get my money back?
The question is ... Did you buy them, accidentally or otherwise? They are all part of iLife, the latest version of which is iLife 11.
iMovie/Garage band can all be bought through the App store as separate programs; iPhoto is a free update. -
I downloaded from iTunes a hd movie for the first time. What a disaster ! Keep stopping and looks like after 2 days has not been downloaded. What am I suppose to do? Can I get my money back? How?
Contact iTunes suport... http://www.apple.com/support/itunes/contact/
It sounds like you might have a slow wifi internet connection? How fast is it with a speed test from your iPad. -
HT3702 I been charge for app that I didn't order how can I get my money back ??
I been charge for apps that I never order , how can I get my money back ?
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
If its not in your purchase history, you should report it to your credit card company instead. -
How can I get my money back I BUY the Coins in the game fieldrunners 2 HD were cut $ 9.99 $ from my account and did not receive any coins?! No. process MHFQZV02X8 please cancel the operation, collected coins and thank you
Apple does not have a presence here, this is a user to user forum. You would probably have more success contacting iTunes Support at http://apple.com/support/itunes/contact/.
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My 3 year old and I downloaded, 'mini pets'. app. Whilst playing he managed to purchase a 'vault of gems' for a staggering £70!!!!
Can we get our money back? I can't believe there was no security or the iTunes password to submit and how is an app upgrade £70 these people are rob dogs.
Please help....JohnGeorge,
Apple allows apps to list themselves as "Free" if the initial download is free, even if the app has kid-oriented inducements for costly in-app purchases. The in-app purchases are almost always ridiculous, over-priced game accessories, of which your example of "vault of gems for £70" is right up there. It is way too caveat emptor for my taste, but each consumer can form their own opinion on that.
To Apple's credit, they have a good record of granting refunds providing you explain the extenuating circumstances (purchase by a minor) and only ask once. Contact iTunes Customer Service.
And immediately, you need to place restrictions on the devices. The restrictions are off by default (caveat emptor!), so you need to take action to place them. See this document: iOS: Understanding Restrictions -
I had to restore my iPod because I forgot the password, like how santa forgot about me. And I didn't set up a Backup. SO I sort of lost everything. But I'm wondering if I can somehow get my pictures back from somewhere. PLEASE HELP ME. Thanks
- If you used PhotoStream then try getting some of them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer
- Maybe from the restored iPod via
How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official
http://www.amacsoft.com/ipod-data-recovery.html -
Can this be redownloaded? Can I get my money back?
What is MHGJZ20n0Q (we are fellow users here on these forums) ? Depending upon what it is you might be able to redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes.
If it doesn't show there (and it's a purchase that you've just made) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
i finally bought a Mac a few days ago but it doesn't seem so easy to start .Yesterday i decided to download the last version of osx (10.4.7 ?)but it took too much time to be obvious...tomorrow i can see that the version i bought already was on the hd when i payed for it first...how can i get my money back ?
Hi..
Since you just purchased the Mac, it can pre installed with Lion.
Yesterday i decided to download the last version of osx (10.4.7 ?
v10.7.4 is the lastest version available for Lion currently.
The problem is that the App Store has no way of knowing that your Mac already had Lion installed, that's why you were charged.
Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
But yoy can take advantage of that download to create an installtion disc > How to create an OS X Lion installation disc | MacFixIt - CNET Reviews -
HT204266 If an app doesnot do what it says it will, can I get my money back ?
If I purchase an app and it doesn't work can I get my money back? How do I go about it?
You've tried deleting and re-downloading the app, and tried contacting the developer (there should be a contact link on the app's description page in the store) ? If you don't get a reply then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I just acsidantly buy Aperture but i changed my mind. How can i get my money back?
I just accidently bought Aperture from App store. However I changed my mind I how can I get my money back?
Too late. According to the Refund Policy of the App Store (which is the same for the iTunes Store), once you acquire it, it's like opening up the box and using it. The product is loaded on your computer, and it's registered to you. You know that almost all Apple Pro products have a 30 day trial policy, so you could have tried it for 30 days.
Though you may not get far, try writing a professional message here:
http://www.apple.com/support/mac/app-store/ -
I bought a 5 dollar app that didn't do what I understood it would do. Can I get my money back or even a credit? The app I bought I wanted it to zip a file video so I could get the video off my iPhone cause it took up all my hard drive space and it wouldn't zip a file from my phone like I understood it did. So since then I've found a free izip that did what I needed. Is there any way to get my money back and or return the app?F
Here is a link to the return policy.
http://support.apple.com/kb/HT4461
But, no. -
Can i get my money back for an app i bought but dont want.
can i get my money back from an app i acedentally bought
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
hi everyone! i am deleted a game but i forgot to backup them. can i get my progress back in a game called clash of clans. or there is another way to get the progress back??? plz reply fast
Hi cor-el,
Yes I did. It didn't seem to work when just extracted into my home directory. After looking at the two wrapper scripts (firefox and run-mozilla.sh) it looked like it needed to be in /usr/local/lib/firefox-3.6.23 which I did and which works. The problem is that the Help menu is the one for 3.5.9 (including Help > About Firefox says version 3.5.9). Even if I rename the two wrapper scripts and the executable for 3.5.9 I still get the 3.5.9 Help menu. FWIW, my 3.5.9 was packaged in FC11 and the 3.5.9 firefox script is in /usr/bin.
I'm sure I'm just overlooking something obvious but here is some debugging output:
<pre><nowiki>[mike@desktop firefox-3.6.23]$ pwd
/usr/local/lib/firefox-3.6.23
[mike@desktop firefox-3.6.23]$ ./firefox
+ moz_libdir=/usr/local/lib/firefox-3.6.23
+ found=0
+ progname=./firefox
++ dirname ./firefox
+ curdir=.
++ basename ./firefox
+ progbase=firefox
+ run_moz=./run-mozilla.sh
+ test -x ./run-mozilla.sh
+ dist_bin=.
+ found=1
+ '[' 1 = 0 ']'
+ script_args=
+ debugging=0
+ MOZILLA_BIN=firefox-bin
+ '[' linux-gnu = beos ']'
+ pass_arg_count=0
+ '[' 0 -gt 0 ']'
+ '[' 0 = 1 ']'
+ exec ./run-mozilla.sh ./firefox-bin
[mike@desktop firefox-3.6.23]$ </nowiki></pre>
Thanks for any help.
Cheers,
Mike
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