What do you do if you can't remember your answers to the security questions, but everything else matches?

I can't get into my iTunes account! My username and password match, my telephone number and address matches, but I can't remember those security questions!! What can I do?

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
(93393)

Similar Messages

  • What do I do if I don't remember my answers to the security questions?

    What do I do if I don't remember my answers to the security questions?

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • HT1918 Can't remember my answers to the security questions

    I have money on my Apple ID but I can't seem to remember my answers to the security questions. I really don't want to lose my money so can you please help. Thx!

    Click here and search the article for '2 out of 3'. Follow the instructions.
    (73913)

  • I want to purchase an app on my iPad and I can't remember my answers for the security questions

    How can I purchase apps and songs from my iPad when I can't remember the answers from the security questions?

    http://www.apple.com/emea/support/itunes/contact.html

  • HT4759 I can't remember my answer to the security question and I need to reset my apple id password

    hi I have tried to reset my password and cannot do it. I can't remember what date of birth I used (I don't usually use my real one) and when I tick the option to send an email to my address, I can't receive the email because I can't log in to my apple id

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • What do I do when I can't remember my answers to the verification questions?

    I put iTunes money on my account and when I tried to buys song it said I had to verify my Apple ID. I couldn't remember the answers to the questions so I set it up to send me an email so I could change it but it never sent the email.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.

  • I can't remember my answers for the security questions

    I already redeemed my $25 gift card in the App Store and when I tried to buy something, it asked me the security question. The problem is that I already forgot my answers to the question

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email

    Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email

    You won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use.

  • HT201303 I can not remember my answers to my security questions.  Where do I get help?

    I can not remember my answers to my security questions.  Where do I go for help?

    Welcome to the Apple community.
    Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT5312 I don't remember the answer to the security question, but after i have asked apple to send the verification mail; there is still no email from Apple. What should I do? :( :(

    I don't remember the answer to the security question, but after i have asked apple to send the verification mail; there is still no email from Apple. What should I do?

    You've checked the spam folder on your rescue email account and tried clicking the reset link again to re-request it ? You could also contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • Why i can't receive my answer to the security questions?

    Hi.
    Why i can't receive my answer to the security questions at my email adress?
    sylvain775

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1386 i can not remember my answers to my security questions it has been over a year since i have been on here

    It has been over a year since i have been on itunes and i can not remember my answers to my security quetions please help

    Ipad-Support wrote:
    ...  then I am asked to answer my security questions, which I can't remember.
    What should I do?
    1)  See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    2)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT201363 If I do not remember the answers to the security questions but I know my Apple ID Password what do I do?

    How do I get the answers to the security questions if I don't know what they are?

    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • I can not remember my answers to my security questions, what do i do?

    I forgot the answer to my security questions, what do I do?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98971)

  • I can't remember my answers to my security questions to change my payment details

    Can I retrieve the answers to my security questions?

    Alternatives to Reset Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Start here to find your country, and how you can contact Apple:
             Apple ID- Contacting Apple for help with Apple ID account security. Fill out and
             submit this form.
         4.  Call Apple Support in your country and ask to speak to Account Security.
              Customer Service: Contacting Apple for support.
    How to Manage your Apple ID: Manage My Apple ID

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