What do you do if you forgot the answers to the security questions??

I forgot the answers to the security questions for my apple ID.
I recently received an iPad Mini for my birthday. ( Don't spam the comments saying happy late birthday, we're not here for a party. )
I want to be able to purchase apps and music from it, but I can't because I forgot the answers to the security questions for my apple ID.
I've looked around on this website for help, but nothing was very helpful. I know I need a rescue e-mail adress, and I have 2 linked to my Apple ID.
It ( The fourm I used ) says when I go into my apple ID and click "Passwords and Security", that there should be an option to send an e-mail to my rescue e-mail adress(es).
The first time I tried, no option.
I tried again, and still, no option.
I tried that so many times I lost count, and all resulted in a failure.
I reseted my security questions about a year ago, I'm not sure if it's that, or if I'm a total idiot and messed something up.
Well, Um.. Seriously. Please help.
What do you do if you forgot the anwers to the security questions? - BrilliantNarwhal

The reset link will only show if you have a rescue email address on your account - the two that you refer to will be alternate email addresses, not a rescue email address (you can only have one on an account).
You won't be able to add one until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • What do I do if I forgot my answers to my security questions??

    What do I do if I forgot my answers to my security questions??

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT5312 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.   thank you. Truong Thanh Cong

    i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
    thank you.
    Truong Thanh Cong

    I had this same problem.
    Go to http://expresslane.apple.com.
    hit iTunes
    hit itunes store
    hit account management
    hit forgotten AppleID security questions.
    hit continue and enter your phone number
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  • HT5312 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.   thank you

    i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
    thank you.
    Mosab azdein

    Hi Mva,
    If you set up a Rescue email address:
    Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
    Reset your password
    You can change or reset the password for your Apple ID account by providing some information.
    Select your authentication method.
    Email authentication: To access your information, we will send an email to the rescue email address on file for you.
      Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
    If you did not set up a Rescue email address:
    1. Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
       Then select 'iTunes Store', and on the next screen select 'Account Management'
       Next choose 'Apple ID Account Security' and fill in that you'd like your security   
       questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
    Hope this helps!
    Cheers,
    GB

  • What do you do if you forget the answers to your security questions?

    I forgot the answers to my security questions...what do I do?

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

  • I forgot the answers to my security questions, and the reset e-mail was never sent.  How do I notify apple that they never sent me the reset e-mail?  Thank you.

    I'm trying to download apps on my new iphone 5s, and I forgot the answers to my security questions.  The reset e-mail was never sent.  How do I notify apple that they never sent me the reset e-mail?  Thank you.

    Hello there, movies989.
    The following Knowledge Base article provides some great steps for issues with Apple ID security questions and contacting Apple Support:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Of particular use in your case:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

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    I have not used my account in a long time and I no longer remember the answers to my security questions and I dont know what to do. I called the company and they wont help me unless I have a support package

    Solution may be found if you search in the "More Like This" section over in the right column.

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    (80384)

  • How do you find out the answers to your security questions if you forgot them

    How can I find out what the answers to my security questions are?

    1)  Apple ID: All about Apple ID security questions
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    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
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  • What do you do if you can't remember the answers to your security questions

    I can't buy any apps because it is asking me for the answers to my security questions and I made them so long ago that I can't remember then answers. What do I do?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
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  • Hi guys i forgot the answers of my security question please tell me what sould i do ??

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    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT5699 Hi.  I forgot the answers of my security questions , what should I do?

    Hi.  I forgot the answers of my security questions , what should I do?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
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    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
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  • HT201303 i forgot the answer of my security question as opposed i sent to apple for get back the answer . but the apple didn't answer me so what an i do ?

    i forgot the answer of my security question as opposed i sent to apple for get back the answer . but the apple didn't answer me so pleas help me >?

    Hello there, Faisal-almutairi.
    The following Knowledge Base article has the information you need for what to do in your situation:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Specifically:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • I recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do?

    I  recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do? I was told by a friend of mine that all i had to do was call apple support and i would be able to re start the secruity answers.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96653)

  • HT5312 What should i do if i forgot the answers of my security question?

    What should i do if i forgot the answers of my security question?  I

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
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    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

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