What do you do if you forgot the answers to your security questions

Please help me

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95476)

Similar Messages

  • HT5312 What should i do if i forgot the answers of my security question?

    What should i do if i forgot the answers of my security question?  I

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT1420 what do i do if i forgot the answer to my security question?

    what do i do if i forgot the answer to my security question?

    Hello,
    Kappy's Some Solutions for Resetting Forgotten Security Questions
    (only solutions)

  • What do I do if I forgot the answer to my security questions?

    What do I do if I forget the answer to my security question?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • What can i do if i forgot the answer to my security questions?

    okay so i've never tried this before, but i'm really desperate and need help. I forgot the answer to my security questions and don't know what to do to fix the problem. can anybody help me?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • What can I do if I forgot the answers to my security question and I don't have a verifying account?

    I'm trying to buy an app, but I have to put the answers to my security questions, and I don't temember them! And I don't have a verifying account to restablish my questions. I don't know what to do!

    Try contacting the ExpressLane at https://Expresslane.apple.com and the iTunes and iTunes Store

  • HT1918 what do you do if you forgot the answers to your security questions?

    i forgot the answers i put for my security questions, what do i do?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • What happens if you set up you mac email 17 years ago and forgot the answers to your security questions?

    I started my mac email account 17 years ago and I can't remember my security question answers so I can change my password. What can I do?

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96139)

  • HT5312 I got mixed up, now what do I do? I forgot the answer to my security questions

    How can I reset my security questions?

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

  • HT201303 I forgot the answers to my security question, so how i can reset the answers?

    I Forgot the answers to my security question, so how i can reset the answers??

    Hello Yousef. You need to contact support You can only change your questions/answers if you know the previous ones.
    Here's how I contatced them and got my issue reslved:
    https://expresslane.apple.com/
    Follow these steps:
    All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
    Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
    You will find an option to send an email to Apple on that page. Indicate that you forgot the answers to your security questions and wait for iTunes support to reply.

  • HT5312 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.   thank you. Truong Thanh Cong

    i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
    thank you.
    Truong Thanh Cong

    I had this same problem.
    Go to http://expresslane.apple.com.
    hit iTunes
    hit itunes store
    hit account management
    hit forgotten AppleID security questions.
    hit continue and enter your phone number
    apple support will call you and guide you through the reset process

  • HT5312 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.   thank you

    i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
    thank you.
    Mosab azdein

    Hi Mva,
    If you set up a Rescue email address:
    Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
    Reset your password
    You can change or reset the password for your Apple ID account by providing some information.
    Select your authentication method.
    Email authentication: To access your information, we will send an email to the rescue email address on file for you.
      Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
    If you did not set up a Rescue email address:
    1. Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
       Then select 'iTunes Store', and on the next screen select 'Account Management'
       Next choose 'Apple ID Account Security' and fill in that you'd like your security   
       questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
    Hope this helps!
    Cheers,
    GB

  • What do you do if you forget the answers to your security questions?

    I forgot the answers to my security questions...what do I do?

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

  • I forgot the answers to my security questions, and the reset e-mail was never sent.  How do I notify apple that they never sent me the reset e-mail?  Thank you.

    I'm trying to download apps on my new iphone 5s, and I forgot the answers to my security questions.  The reset e-mail was never sent.  How do I notify apple that they never sent me the reset e-mail?  Thank you.

    Hello there, movies989.
    The following Knowledge Base article provides some great steps for issues with Apple ID security questions and contacting Apple Support:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Of particular use in your case:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
    contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT5312 I forgot the answers to my security questions and the e-mail where apple is sending the answers is no longer accessible, how can I get the answers to be sent to one of my current mails? Thank you

    I forgot the answers to my security questions and the e-mail where the replies are being answered is no longer valid or active, how can I get the answers to be sent to my current active e-mail? Thank you

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (80384)

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