What Do you do if your computer fails so that you cannot download the programme again.
You are only oallowed to load the programme twice
You need to contact support directly for activation/deactivation and other installation issues. You should be able to get it fixed right away if an agent is available for on-line chat.
To get help now click here for product support
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What does "you cannot open the application because it is not supported on this architecture" mean?
What does "you cannot open the application because it is not supported on this architecture" mean?
well my mac lion (10.4.11) will run minecraft.jar, but runs very slow , i tried downloading minecraft.zip it showed the mc logo with a x on it, i tried opening it, and it said it cant open it because there is no application to open it, do i need a higher version of mac? mainly leopard or snow leopard? This is what it looks like
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Hi, I accidently removed the program creative cloud from my computer, were can I find and download the program again?
Hi Hans-Günter,
Thank you for answering!
Unfortunatley I still can't find were I download the program. Following your suggested link I get to the window below.
When I click the "Creative Cloud" Icon it takes me to a new page.
On that page see below there are a lot of programs like Photoshop etc. but there is NO icon for Creative Cloud.
It looks the same when I log in. Any suggestions?
Next page:
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I have an iPhone 4S that is locked with a password & cant remember password. when I connect to my computer it says that it cannot find the device driver. How can i fix this?
Hello jlb1977,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
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The downloading of 10.8.4 was interrupted because of a problem of electricity circuit.After that it is impossible to dowload it .what i have to do to download the update 10.8.4
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Download 10.8.4 here. -
HT204382 what do you think about the programme quickplayer? describe?
it's a great pregramme, love it!
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After installing Mavericks on my 2008 Mac Pro (10GBRAM, several HDs, 2 x 2.8 GHz Quad-Core Intel Xeon) Software updater says there is an update available. iMovie Apple Version 10.0 Released Oct 22, 2013.
So I click the UPDATE button
Software Updater puts up a dialog that says "Your computer’s video card does not meet the minimum system requirements".
I have ATI Radeon HD 2600 XT 256 MB. What card SHOULD I have?
Thanks.It is a easy fix to this problem.
I have this video card
iMac 24 inch, early 2008.
Graphics card: ATI Radeon HD 2600 Pro 256 MB .
This is what you do.
1. open app store.
2.go to the update tab.
Yuo will see the imovie icon waiting to install.
3.clic the sub menu tab and select "try apdate in an hour" option from the sub menu.
4.leave the app store window open and came back in an 1hr .
Like magic you will see the imovie app being upgrade it in the lunch pad .
enjoy it. -
When I try to update my iMovie to be Maverick compatible, this is what I get " Your computer’s video card does not meet the minimum system requirements." Any suggestions? Thanks
I have a Mac Pro earley 2008 with 16gb ram and the original ATI Radeon 2600 XT 256mb ram card.
After searching everywhere and finding no helpful info I just went to amazon and serched video cards for Mac Pro. The Asus HD 6450 silent and others came up. They all show PC compatibatily but since Mac is now PC structure I think allmost any card will work that is PCI-e.
I purchased the Asus HD 6450 for $39.00 with $10 rebate and it worked great, ( plug and play ).
My startup is way faster than before and graphics are way better.
The DVI works great with my Viewsonic and if you need to connect more than one monitor the DVI and VGA are secondary. If your main monitor is HDMI than you will have no problems using more than 2 screens in sharing mode.
http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Daps&field-keywords=A sus+hd+6450+silent&rh=i%3Aaps%2Ck%3AAsus+hd+6450+silent -
HT201210 what do you do when the 'cord' and the 'itunes' symbol come up on your screen?
what do you do when the 'cord' and the 'itunes' symbol come up on your screen?
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
I don't have the latest ipod touch and therefore can't download the app '12 days of christmas'. The app details say that you don't need to use a device and that you can "download the gifts from your computer". How do I do this, as I know its not possible to diretly use an app on a computer?
Thanks
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What if you dont know the last owner of your iphone
what if you dont know the last owner of your iphone
Without the Activation Lock removed by the previous owner, your phone can't be set up again with your Apple ID and can't be used.
Apple can't do anything about this, sorry.
Check this article as well:
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what if you cannot find your ipod or locate it because it is offline and how do we find it? please reply.
You can't.
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I originally posted this question to the community section and was advised to post it here. Please bear with me as this will be a long post. I'm including the scenarios involving this reoccurring issue, the trouble shooting steps I've already
taken and the results of several diagnostic tools and logs.
I have a Sony VAIOS VPCEBB33FM lap top since 2011. I have had this issue on an off for a long time. I'm at my wit's end. Any new insights or suggestions would be greatly appreciated.
Scenario Details
1) Some times it's on and off through out the day, sometimes it won't work all day, and once in a while it will work fine for the entire day.
2) I've had this issue across several wireless services, Clear Network accessed with WiMax, Library Wi-fi, Comcast cable internet using wireless router and Wi-fi, and Comcast Xfinity Wi-Fi, to name a few examples.
3) Other devices in the household or library will work with no problems such as my smart phone or my roommates' laptops or desktop computers.
4) Once in a while, the built-in wireless adapter is not found and I have to reinstall the driver. Also the diagnostic tool has had to reset my adapter on an increasing basis.
5) I had my hard drive replaced in December 2014 and my system restored from the System Restore disks that came with it when I bought the laptop. Even though I've been online on an infrequent basis it worked just fine for a while. Now that
I've been online a bit more I'm having the same issues again.
Below are my attempts at trouble shooting so far but I still have not been able to consistently resolve my DNS issues
1) Restarting my adapter
2) Turning off my laptop and removing the power supply for 5-10 minutes before turning it back on.
3) Using the IP Config in Command Prompt
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
4) Using the NetSh reset in Command Prompt and restarting my laptop
netsh int ip reset c:\resetlog.txt
netsh winsock reset
ipconfig /flushdns
[restart laptop]
5) Configuring the TCP/IP in several settings
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
I have used the following settings:
a) Obtain an DNS server address automatically
b) OpenDNS
208 67 222 222
208 67 220 220
c) Google DNS
8 8 8 8
8 8 4 4
6) Updating the driver for my Intel Centrino(R) Advanced-N 6250 AGN and Intel Centrino(R) WIMAX 6250 from the Intel website previous having my laptop wiped clean in 2014. It still did not resolve the issue. My laptop
manufacturer as not come up with an driver update for my adapter since 2010. I haven't tried to update the adapter driver from Intel's website since having my laptop repaired due to the fact that Intel strongly recommending using the manufacturer's updates
instead and frankly it didn't make much of a difference when I did it the first time.
7) The last one I've tried as of today is going into Services and changing the start up type to automatic for the following:
Computer Browser [changed from manual to automatic]
DHCP Client [already set to automatic]
DNS Client [already set to automatic]
Network Connections [already set to automatic]
Network Location Awareness [changed from manual to automatic]
Remote Procedure Call (RPC) [already set to automatic]
Server [already set to automatic]
TCP/IP Netbios helper [already set to automatic]
Workstation [already set to automatic]
...and I'm still having DNS issues.
My only guessing are that my laptop came with a lemon adapter that needs to be replaced, some advanced setting(s) that I'm not aware off, or my firewall/anti-virus is interfering. I've used Symmantic Anti-virus and Firewall in the past and currently
Avast Anti-Virus with Microsoft Network Firewall. I've had DNS issues with both anti-virus/firewall set ups.
Below are the results from the diagnostics and tests that I've ran.
Windows Network Diagnostics
Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding Detected Detected
Contact your network administrator or Internet service provider (ISP) Completed
Windows can't communicate with the device or resource (DNS server). The computer or service you are trying to reach might be...
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
Description . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6250 AGN
Manufacturer . . . . . . . . . : Intel Corporation
Provider . . . . . . . . . . . : Intel
Version . . . . . . . . . . . : 13.2.1.5
Inf File Name . . . . . . . . . : C:\Windows\INF\oem17.inf
Inf File Date . . . . . . . . . : Monday, June 14, 2010 9:05:44 AM
Section Name . . . . . . . . . : Install_MPCIEX_GEN_6250_AGN_2x2_HMC_WIN7_64_MOW
Hardware ID . . . . . . . . . . : pci\ven_8086&dev_0087&subsys_13018086
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Informational Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 70a0781d-6329-45e4-8d7c-34aeca294c39
Interface name: Intel(R) Centrino(R) Advanced-N 6250 AGN
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1
Connection status summary
Connection started at: 2015-03-07 19:57:14-186
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 22 item(s) total, 22 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
60-02-92-C6-D3-E8 Infra <unknown> -62 11 HOME-C7D4-2.4
60-02-92-A1-75-E0 Infra <unknown> -58 6 HOME-B917-2.4
00-1D-D5-D5-34-F0 Infra <unknown> -73 6 HOME-34F2
60-02-92-A1-75-E1 Infra <unknown> -58 6 (Unnamed Network)
06-1D-D5-D5-34-F0 Infra <unknown> -78 6 xfinitywifi
C4-27-95-C9-C4-2D Infra <unknown> -57 1 HOME-C42D
02-1D-D5-D5-34-F0 Infra <unknown> -74 6 (Unnamed Network)
00-0D-97-07-E0-79 Infra g -75 6 (Unnamed Network)
00-1D-CF-2A-44-C0 Infra <unknown> -86 6 HOME-44C2
02-1D-CF-2A-44-C0 Infra <unknown> -86 6 (Unnamed Network)
F8-E4-FB-3C-87-A2 Infra <unknown> -89 6 YVNM7
06-1D-CF-2A-44-C0 Infra <unknown> -87 6 xfinitywifi
0C-F8-93-7A-13-50 Infra b -87 6 PKennedy
06-F8-93-7A-13-50 Infra b -89 6 xfinitywifi
02-F8-93-7A-13-50 Infra b -87 6 (Unnamed Network)
E0-88-5D-C8-A9-DC Infra <unknown> -80 1 HOME-A9DC
E2-88-5D-C8-A9-DD Infra <unknown> -79 1 (Unnamed Network)
16-CF-E2-43-0B-30 Infra <unknown> -88 1 xfinitywifi
60-02-92-F0-A8-C0 Infra <unknown> -90 11 HOME-96A6-2.4
60-02-92-C6-D3-E9 Infra <unknown> -63 11 (Unnamed Network)
02-1D-D4-EB-87-00 Infra <unknown> -88 11 (Unnamed Network)
06-1D-D4-EB-87-00 Infra <unknown> -88 11 xfinitywifi
Connection History
Information for Auto Configuration ID 1
List of visible networks: 13 item(s) total, 13 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> Yes 63 Yes HOME-C7D4-2.4
Infra <unknown> Yes 70 Yes HOME-B917-2.4
Infra <unknown> Yes 43 Yes HOME-34F2
Infra <unknown> Yes 70 Yes (Unnamed Network)
Infra <unknown> No 40 Yes xfinitywifi
Infra <unknown> Yes 71 Yes HOME-C42D
Infra g No 43 Yes (Unnamed Network)
Infra <unknown> Yes 28 Yes HOME-44C2
Infra <unknown> Yes 20 Yes YVNM7
Infra b Yes 21 Yes PKennedy
Infra <unknown> Yes 33 Yes HOME-A9DC
Infra <unknown> Yes 35 Yes (Unnamed Network)
Infra <unknown> Yes 16 Yes HOME-96A6-2.4
List of preferred networks: 3 item(s)
Profile: xfinitywifi
SSID: xfinitywifi
SSID length: 11
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: HTC Portable Hotspot 9F50
SSID: HTC Portable Hotspot 9F50
SSID length: 25
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: belkin.332
SSID: belkin.332
SSID length: 10
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Information for Connection ID 1
Connection started at: 2015-03-07 19:57:14-186
Auto Configuration ID: 1
Profile: xfinitywifi
SSID: xfinitywifi
SSID length: 11
Connection mode: Infra
Security: No
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 06-1d-d5-d5-34-f0
Security and Authentication
Configured security type: Open
Configured encryption type: None
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 2068
Ndis Tx: 2543
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 3954
Rx failure: 0
Tx success: 537
Tx failure: 4
Tx retry: 2
Tx multiple retry: 2
Tx max lifetime exceeded: 0
Tx ACK failure: 18
Roaming history: 0 item(s)
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 70a0781d-6329-45e4-8d7c-34aeca294c39
Interface name: Intel(R) Centrino(R) Advanced-N 6250 AGN
Interface type: Native WiFi
Result of diagnosis: There may be problem
Network Connection details from Command Prompt (some info hidden for security reasons)
Connection-specific DNS Suffix:
Description: Intel(R) Centrino(R) Advanced-N 6250 AGN
Physical Address: 00-23-15-54-19-B8
DHCP Enabled: Yes
IPv4 Address: 192.168.X.XX
IPv4 Subnet Mask: 255.255.XX.X
Lease Obtained: Saturday, March 07, 2015 7:57:14 PM
Lease Expires: Saturday, March 07, 2015 8:24:44 PM
IPv4 Default Gateway: 192.168.X.X
IPv4 DHCP Server: 192.168.X.X
IPv4 DNS Servers: 75.75.75.75, 75.75.76.76
IPv4 WINS Server:
NetBIOS over Tcpip Enabled: Yes
Link-local IPv6 Address: fe80::b8de:3ac9:e166:XXX%XX
IPv6 Default Gateway:
IPv6 DNS Server:
Results of Ping and Trace Route in Command Prompt
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ping 127.0.0.1
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Windows\system32>ping www.youtube.com
Pinging youtube-ui.l.google.com [173.194.121.6] with 32 bytes of data:
Reply from 173.194.121.6: bytes=32 time=24ms TTL=55
Reply from 173.194.121.6: bytes=32 time=19ms TTL=55
Request timed out.
Request timed out.
Ping statistics for 173.194.121.6:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 24ms, Average = 21ms
C:\Windows\system32>ping 74.125.239.34
Pinging 74.125.239.34 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 74.125.239.34: bytes=32 time=3286ms TTL=50
Request timed out.
Ping statistics for 74.125.239.34:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 3286ms, Maximum = 3286ms, Average = 3286ms
C:\Windows\system32>ping www.hotmail.com
Pinging dispatch.kahuna.glbdns2.microsoft.com [65.55.157.204] with 32 bytes of data:
Reply from 65.55.157.204: bytes=32 time=111ms TTL=237
Request timed out.
Request timed out.
Reply from 65.55.157.204: bytes=32 time=1537ms TTL=237
Ping statistics for 65.55.157.204:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 1537ms, Average = 824ms
C:\Windows\system32>ping 207.46.11.236
Pinging 207.46.11.236 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 207.46.11.236:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Windows\system32>tracert www.youtube.com
Tracing route to youtube-ui.l.google.com [173.194.121.5]
over a maximum of 30 hops:
1 19 ms 13 ms 17 ms xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
2 13 ms 13 ms 27 ms ae-14-32767-ar03.newcastle.de.panjde.comcast.net [68.85.192.205]
3 20 ms 26 ms 21 ms he-5-10-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.94.249]
4 18 ms 34 ms 22 ms he-0-13-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.86.50]
5 19 ms 18 ms 18 ms 50-248-116-190-static.hfc.comcastbusiness.net [50.248.116.190]
6 35 ms 18 ms 18 ms 209.85.249.217
7 21 ms 19 ms 19 ms 72.14.233.93
8 * * * Request timed out.
9 * 2509 ms 677 ms iad23s25-in-f5.1e100.net [173.194.121.5]
Trace complete.
C:\Windows\system32>tracert 74.125.239.34
Tracing route to nuq04s19-in-f2.1e100.net [74.125.239.34]
over a maximum of 30 hops:
1 54 ms 23 ms 12 ms xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
2 22 ms 19 ms 17 ms ae-14-32767-ar03.newcastle.de.panjde.comcast.net[68.85.192.205]
3 19 ms 19 ms 18 ms he-5-14-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.166.121]
4 18 ms 18 ms 18 ms he-0-15-0-0-cr01.350ecermak.il.ibone.comcast.net[68.86.85.74]
5 19 ms 18 ms 22 ms 50-248-116-190-static.hfc.comcastbusiness.net [50.248.116.190]
6 22 ms 36 ms 19 ms 209.85.249.217
7 26 ms 23 ms 25 ms 209.85.143.112
8 * * * Request timed out.
9 * * * Request timed out.
10 972 ms * * 216.239.51.97
11 148 ms 97 ms 95 ms 216.239.46.241
12 324 ms 130 ms 432 ms 209.85.246.252
13 * * * Request timed out.
14 1403 ms 101 ms 126 ms nuq04s19-in-f2.1e100.net [74.125.239.34]
Trace complete.
C:\Windows\system32>tracert www.hotmail.com
Tracing route to dispatch.kahuna.glbdns2.microsoft.com [65.55.157.144]
over a maximum of 30 hops:
1 13 ms 13 ms 25 ms xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
2 13 ms 15 ms 13 ms ae-14-32767-ar03.newcastle.de.panjde.comcast.net[68.85.192.205]
3 20 ms 19 ms 17 ms he-5-13-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.145]
4 17 ms 20 ms 20 ms he-0-13-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.86.50]
5 17 ms 18 ms 38 ms as8075-2-c.ashburn.va.ibone.comcast.net [173.167.58.82]
6 18 ms 18 ms 36 ms ae4-0.ash-96cbe-1a.ntwk.msn.net [207.46.36.172]
7 * * * Request timed out.
8 * 2191 ms 35 ms ae0-0.atb-96cbe-1b.ntwk.msn.net [191.234.81.167]
9 * * * Request timed out.
10 * * * Request timed out.
11 86 ms 84 ms 84 ms ae4-0.lax-96cbe-1a.ntwk.msn.net [191.234.83.150]
12 86 ms 86 ms 87 ms ae9-0.by2-96c-1a.ntwk.msn.net [207.46.42.176]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 87 ms 84 ms 85 ms origin.by173w.bay173.mail.live.com [65.55.157.144]
Trace complete.
C:\Users\C.Cunningham>tracert 207.46.11.236
Tracing route to origin.by181w.bay181.mail.live.com [207.46.11.236]
over a maximum of 30 hops:
1 16 ms 16 ms 19 ms xfwsr12-nwca-01.sys.comcast.net [68.85.15.244]
2 18 ms 13 ms 13 ms ae-14-32767-ar03.newcastle.de.panjde.comcast.net[68.85.192.205]
3 21 ms 19 ms 21 ms he-5-12-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.95.141]
4 18 ms 21 ms 18 ms he-0-13-0-0-pe07.ashburn.va.ibone.comcast.net [68.86.86.50]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Results of Intel WiFi Manual Diagnostics
Test Name Test Result Test Summary
Hardware Test Passed Wireless Hardware is enabled
Driver Test Passed Diver is loaded. NETwNs64 Version 13.3.0.24
Radio Test Passed Radio is ON
Scan Test Passed There are 25 Networks available to connect
Association Test Passed Associated
Authentication Test Passed Authenticated
Signal Test Passed Signal Quality: Poor
Ping Test Failed No Reponse: default gateway, DHCP server
I hope this information is enough to get to the root of this problem once and for all. Please let me know if you any other information such as event logs or statistics.
Thanks in advance.Results of Intel WiFi Event View Log (I deleted some lines since there were basically repeats of the same messages)
#Event Source Time
Error Severity Domain
User Description
45 EvtEngine
3/8/2015 20:40 Success
Connection SYSTEM
iAMT - Failed to read Windows Events Log
46 S24EvMon
3/8/2015 20:41 Information
AppDriver
SYSTEM
Getting List of adapters.
47 S24EvMon
3/8/2015 20:41 Information
AppDriver
SYSTEM
Intel adapter(s) found.
156 S24EvMon
3/8/2015 20:47 Information
Driver SYSTEM
AddToExclude 06:1d:d5:d5:34:f0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_AUTH_FAILURE
157 S24EvMon
3/8/2015 20:47 Information
Driver SYSTEM
ATC 06:1d:cf:2a:44:c0 xfinitywifi 6 RSSI=-88
158 S24EvMon
3/8/2015 20:47 Error
Driver SYSTEM
AssociationFailure 06:1d:cf:2a:44:c0 xfinitywifi 6 CNCT_GENERAL_FAILURE
159 S24EvMon
3/8/2015 20:47 Information
Driver SYSTEM
AddToExclude 06:1d:cf:2a:44:c0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
160 S24EvMon
3/8/2015 20:47 Information
Driver SYSTEM
ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-79
161 S24EvMon
3/8/2015 20:47 Success
Driver SYSTEM
RxAuthSuccess 06:1d:d5:d5:34:f0 6
162 S24EvMon
3/8/2015 20:47 Success
Driver SYSTEM
RxAssocResp 06:1d:d5:d5:34:f0 6 -77
163 S24EvMon
3/8/2015 20:49 Information
TCP/IP SYSTEM
VoIP: Got link down - deleting flows .
164 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-88
165 S24EvMon
3/8/2015 20:49 Error
Driver SYSTEM
AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
166 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
AddToExclude 06:1d:d4:eb:87:00 xfinitywifi 11 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
167 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-89
168 S24EvMon
3/8/2015 20:49 Error
Driver SYSTEM
AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
169 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
AddToExclude 06:1d:d4:eb:87:00 xfinitywifi 11 WEV_EXCLUDE_LIST_REASON_802_11_ASSOC_FAILURE
170 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
ATC 06:1d:d4:eb:87:00 xfinitywifi 11 RSSI=-90
171 S24EvMon
3/8/2015 20:49 Error
Driver SYSTEM
AssociationFailure 06:1d:d4:eb:87:00 xfinitywifi 11 CNCT_GENERAL_FAILURE
172 S24EvMon
3/8/2015 20:49 Information
Driver SYSTEM
ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-82
173 S24EvMon
3/8/2015 20:49 Success
Driver SYSTEM
RxAuthSuccess 06:1d:d5:d5:34:f0 6
174 S24EvMon
3/8/2015 20:49 Success
Driver SYSTEM
RxAssocResp 06:1d:d5:d5:34:f0 6 -81
175 S24EvMon
3/8/2015 20:50 Information
Driver SYSTEM
AddToExclude 06:1d:d5:d5:34:f0 xfinitywifi 6 WEV_EXCLUDE_LIST_REASON_802_11_AUTH_FAILURE
176 S24EvMon
3/8/2015 20:50 Information
Driver SYSTEM
ATC 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-79
177 S24EvMon
3/8/2015 20:50 Success
Driver SYSTEM
RxAuthSuccess 06:1d:d5:d5:34:f0 6
178 S24EvMon
3/8/2015 20:50 Success
Driver SYSTEM
RxAssocResp 06:1d:d5:d5:34:f0 6 -80
179 S24EvMon
3/8/2015 21:03 Information
Driver SYSTEM
RoamTrigger 06:1d:d5:d5:34:f0 xfinitywifi 6 RSSI=-81 MisBcn=8 RSSITh=-85 Roam Other Reason
186 S24EvMon
3/8/2015 21:21 Information
General
SYSTEM
DeviceIoCtrlS24NDIS: (2) Failed to send OID 0xff100055 to driver. Error - 31
187
S24EvMon
3/8/2015 21:21 Information
General
SYSTEM
DeviceIoCtrlS24NDIS - Dot11ExtNicSpecificExtension failed (31) -
Path does not exist: /Library/Audio/Apple Loops Index st: /Library/Audio/Apple Loops Index w/out this directory you cannot use the Loop Browser. Then I get this message...
Instrument Library Invalid
GarageBand Ecpects a valid instrument foledr in /Libraty/Application Support/GarageBand
Please choose a valid instrument Library folder or quit and re-install GB
Any solutions?Is this a new installation of GarageBand or has it worked before on the same computer?
Or have you transferrred your GarageBand from a different computer?
The error message is saying, that your GarageBand installation is incomplete. There are essential foldrs missing in your system library.
Check, if indeed both folders are missing or if only the permissions are set incorrectly.
Your system library (the folder "System" directly on your system drive) should have the following folders inside the folder "Audio", and they need to be readable by the system and by administrators.
And in the folder /Library/Application Support there should be the Instrument Library.
If these folders do not exist (or no longer exist), restore them from your backup- If your GarageBand version is a new installation, the application may not hve been downloaded or installed completely, then reinstall GarageBand.
What is your GarageBAnd version, and how did you install it originally?
Regards
Léonie -
I am using the latest Firefox (28.0) on Windows XP in a shared computer environment. Although I do not have Administrator access, I installed Firefox myself and can change whatever Firefox config settings I want (including about:config and mucking with the files in the installation directory).
I want to disable the tab that appears on Firefox startup, "Another program on your computer would like to modify Firefox with the following add-on". This tab usually appears once per day (the first time I startup Firefox each day). I want the tab not to appear at all, from now on.
The "another program" in question is some program that is used in the facility where I'm using the computer, so I can't just uninstall that program. Although this is a shared computer environment, they don't "wipe" the machine every day, just reboot. So the Firefox I installed is still there with all my config settings intact. As far as I know, I'm the only person who uses Firefox on this computer.
Solutions that don't work:
"Just click Continue" -- but then I still see the "Another program" tab every day, and don't want to see it.
"Click Remove in the Add-ons list" -- I removed the Add-on in question but the tab still appears every day.
I would like a solution that either eliminates the Add-on request for that particular application, or eliminates all such requests ("Another program...") regardless of what application requested it. The ideal solution would be if the request itself had a checkbox for "never ask this again" but, alas, no such luck.Gosh... I spent about an hour preparing a response, then accidentally did control-something or alt-something which took me back a page and I lost everything I typed (even after I clicked Forward to try to get back to where I was). If anyone knows of a config setting like "don't ever trash an entire page of user input unless the user explicitly confirms it", or, "keep form input data even if the user goes Back or Forward", I think that would be a great feature.
OK, back to the original question...
I appreciate the responses thus far, but I think there have been some misunderstandings. Maybe a multiple-choice version would help:
Question: Is there a way to suppress the appearance of the notification tab that says, "Another program on your computer would like to modify Firefox with the following add-on" (meaning, any request from another program to install an add-on is to be silently ignored and discarded)?
Answer:
(A) Yes, you can suppress that notification (please state how).
(B) No, but you can request that feature (please state where).
(C) No, you can't do that or request that feature.
That's basically my question in a nutshell. If the answer is (B), I might envision a boolean about:config setting like "extensions.allowProgrammaticAddonRequests" that defaults to "true" and can be set to "false" manually. I think that would be the most direct solution (if it were possible).
I will respond to some comments from above:
"I don't understand why you are using a mozilla.cfg file to lock those preferences when you can modify the preferences for your current Firefox profile via about:config" -- This is because the "other program" in question (iCafe Manager) was setting certain config options (browser.startup.homepage, and browser.newtab.url) on every reboot (which happens every morning at that facility). I got tired of manually changing the settings back every day. Using the above-mentioned files, I successfully defeated iCafe Manager's daily interference with those config settings. The other things (like stuff related to Socks tunnelling) I probably could have just set once in about:config but doing a lockPref seemed to do no harm. The settings for "enabledScopes" and "xpinstall" were to see if they'd help with the problem I originally asked about, but they did not.
"I would look in about:config to make sure those preference modifications are in effect" -- yes, I confirmed that the settings are in effect and locked. That much works as expected.
"A) removing the iCafe Toolbar extension from the Firefox Addons -> Extensions panel results in the "Another program" tab at startup" -- true, but I think it would be more accurate to say: while the toolbar extension is not installed (due to either having been removed, or, never having been installed at all), the "Another program" tab appears on at least the first startup of Firefox after every reboot.
"B) when you allow the installation it shows up as "(disabled)" in the Extensions list but the unwanted toolbar still shows up (correct?)" -- yes, correct.
"You could explain the problem to the system administrator of your facility" -- unfortunately, there's no administrator on site, only a person who makes sure the lights are on. They'll call a tech if there's a catastrophic problem (like the net connection goes dead). Since I installed Firefox myself, and since iCafe Manager is a program they installed, I don't think they'll go out of their way to help me with Firefox (especially if I'm trying to defeat iCafe Manager's attempts to interfere with Firefox). From their point of view, their systems are working just fine.
"allow the installation and then see if you can go to the Firefox Customize menu and HIDE the toolbar as a workaround" -- since I'm not in that facility now (and probably won't be again until this summer or so), I can't experiment with those systems now. But I do recall clicking just about everything I could, including "View - Toolbars" (which seems to be the same menu as when I right-click on a toolbar line). That menu allows hiding toolbars, but from my recollection, the offending toolbar was not displayed in the list, so I could not hide it that way. Also, the Customize menu ("View - Toolbars - Customize") seems to allow only modifications to a toolbar, and not a way to hide an entire toolbar.
"it might help if you could post a new troubleshooting information list after you allow the iCafe Toolbar installation" -- ok, that troubleshooting report is included below.
Thanks again for your help.
Application Basics
Name: Firefox
Version: 28.0
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:28.0) Gecko/20100101 Firefox/28.0
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: iCafe Manager Toolbar
Version: 5.2.0.6
Enabled: false
ID: {C058FE28-1E07-4FD1-8092-046F8A964D12}
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.newtab.url: about:blank
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
browser.startup.homepage: http://www.google.com/ncr
browser.startup.homepage_override.buildID: 20140314220517
browser.startup.homepage_override.mstone: 28.0
dom.mozApps.used: true
extensions.lastAppVersion: 28.0
gfx.blacklist.direct2d: 3
gfx.blacklist.layers.direct3d10: 3
gfx.blacklist.layers.direct3d10-1: 3
gfx.blacklist.layers.direct3d9: 3
gfx.blacklist.layers.opengl: 3
gfx.blacklist.stagefright: 3
gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
gfx.blacklist.webgl.angle: 3
gfx.blacklist.webgl.msaa: 3
gfx.blacklist.webgl.opengl: 3
network.cookie.prefsMigrated: true
network.websocket.enabled: false
places.database.lastMaintenance: 1398414928
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 53428
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.npgoogleupdate: 1
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.sanitizeOnShutdown: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1396778909
Graphics
Adapter Description: Intel(R) G33/G31 Express Chipset Family
Adapter Drivers: igxprd32
Adapter RAM: Unknown
Device ID: 0x29c2
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
DirectWrite Enabled: false (0.0.0.0)
Driver Date: 11-3-2008
Driver Version: 6.14.10.5009
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer.
Vendor ID: 0x8086
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSMIME
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSSL
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSUTIL
Expected minimum version: 3.15.5
Version in use: 3.15.5
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