What do you do when iBook downloads a book you did not select?

What do you do when iBook downloads a book you did not select?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

Similar Messages

  • I hit the purchase button in error and it started to download a book I did not want, I was logged into my account, I paused the download. How do I stop it and not get charged?

    I hit the purchase button in error on a book I did not want, I was logged onto my account so the book started to download, I paused the download. How do I stop it altogether and not get charged?

    It says   at the top      under Redeem after I touched that:
              $14.73
    Account: [email protected]   (my account name)
    Enter your Gift Card or Download Coad

  • I need to re-install Acrobat 9 Standard. In adobe "My Account" I see my order but when I download it says: "You have no downloads"What can I do?

    I need to re-install Acrobat 9 Standard. In adobe "My Account" I see my order but when I download it says: "You have no downloads"What can I do?

    Hi ChrisTruc,
    Please try downloading Acrobat 9 Std. from: https://files.acrobat.com/a/preview/8d640488-4a92-4f7d-b50b-d8eb7f96bff8
    and use the purchased serial number to activate the software.
    Regards,
    Rave

  • I bought an iBook.  When I downloaded the book, it was another book by the same author.  What can I do?

    I Pre ordered a book and received an email that the book was available.  When I downloaded the book, it was another book by the same author which I already have.  What can I do?

    Try delete the book via the Select button at theta right of the bookshelf and redownload it via the Purchased tab in the app.
    If the wrong book redownloads then use the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • What do I do when I get an error message: Could not write value ManageLLRouting to key\SYSTEM\CurrentControlSet\Services\BonjourService\Parameters.  Verify that you have sufficient access to that key, or contact your support personnel?

    What do I do when I get an error message: Could not write value ManageLLRouting to key\SYSTEM\CurrentControlSet\Services\BonjourService\Parameters.  Verify that you have sufficient access to that key, or contact your support personnel?

    See Troubleshooting issues with iTunes for Windows updates for general advice.
    For "Could not open key/write value" errors when reinstalling try b noir's user tip:
    "Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\
    [LongStringOfLettersAndNumbers]" error messages when installing iTunes for Windows but apply it to the branch in question.
    In this thread the OP found their AV solution appeared to be blocking access to the registry. 
    tt2

  • My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe.  Has anyone ever been able to do that.  If so can you tell me how to do that.

    My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe.  Has anyone ever been able to do that.  If so can you tell me how to do that.

    Hi vision4success ,
    I would like to gather some information regarding your issue, So, please answer the questions below:
    What is the exact issue that you are facing?
    Do you get any error while installing Photoshop element?
    What is the Operating System that you are using?
    Since when you are facing this problem. Has it ever worked for you?
    What all steps did you try from your end?
    If you have any other details regarding the issue that might help us, please feel free to mention that as well.
    Waiting for you reply.
    Regards,
    Sarika

  • When I changed computers, my IPAD did not get the apps that I had downloaded or purchased. It did get my calendar,music and related items.

    When I changed computers, my IPADII did not get the apps I had purchased when synching. It did get themusic, calendar and related items. I tired Restore, but that did not work. what do you suggest?

    I would try first in iTunes right clicking on your iPad and selecting "Transfer Purchases from iPad". This will add any new downloads from your iPad to your computer. Then click on the iPad and at the top choose Apps and make sure you have "Sync Apps" checked. I hope that helps.

  • I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you hav

    I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you have DISABLED MY APPLE ID. Is this a punishment you use to anyone who takes up a stand against charges being made unauthorised on their account?. Please tell me why you have disabled my account. When will my account be restored? If not when will you refund ALL my purchases made to APPLE/ITUNES? I can then move on to another brand and hopefully better customer service. After reading articles regarding APPLE ID DISABLED it appears common practice from your company to DISABLE anyone's account if they question unknown charges. Please reply with your intentions regarding  the unauthorised payment and the DISABLING of my account.
    David Forrester.
    Sent from my iPad
    On 18 Mar 2014, at 09:20, iTunes Store <[email protected]> wrote:
    Follow-Up: 319042795
    Hello again,
    I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
    Sincerely,
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/
    Dear David,
    Welcome to iTunes Store Customer support.
    I understand that you have been charged an additional 9.99 GBP for a purchase that not authorized. I know how eager you are to know more about this purchase and I am happy to look into this for you.
    David, the purchase worth 9.99 GBP was for a day pass from "NOW TV for Apple TV." To review your iTunes Store account's purchase history, please follow the steps in this article:
    iTunes Store &amp; Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/HT2727
    Please reply to this email and let me know if this purchase was unauthorized.
    Thank you for being an iTunes Store customer. Have a great day!
    Sincerely,
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/
    Lang_Country: en_gb
    User Storefront: UK
    Concern Type: Problem Not Listed
    Web Order #:
    Content Title: NOW TV Day Pass
    Provider Name: BSkyB
    Track IDs: []
    Purchase Date : 2014-03-16 12:33:48 Etc/GMT
    Purchase Device : Apple TV
    Comments : I am being charged for what is listed plus another _9.99 for Apple TV pass. Did not authorise this _9.99 charge and not sure what it is exactly.
    <Personal Information Edited by Host>

    This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
    Unfortunately no one here can access your support history. You must respond to the emails directly.

  • HT3951 When I download audio books from the library why can't Isee the files in itunes. All of the chapters do not transfer.

    When I download audio books from the library I can't find them in my itunes files.  All of the chapters do not transfer to my itouch even though they all were downloaded.

    I finally figured it out!  On the book page of itunes I went to preferences and then import settings and changed the settings from aac to mp3 and when I went back to the page there was my itouch and clicked on it and then books and there were all my books and files! deleted 3 chapters that were greyed out and transfered them again and it worked.  Thank you for your help.

  • I can log into AppStore on my iPhone fine but when I download something it say 'can not connect to iTunes retry'

    I can log into AppStore on my iPhone fine but when I download something it say 'can not connect to iTunes retry' so I am stuck please help me guys

    Hi Grandmaz5,
    If you are having issues connecting to Facebook on your iPad, and you have already troubleshot the Facebook app itself, you may want to check the built-in iOS settings for Facebook; you may find the following article helpful:
    iOS: Using Facebook, Twitter, and other social network accounts
    http://support.apple.com/kb/HT5500
    Regards,
    - Brenden

  • When I download from Creative Cloud (.ai is selected) the download is .ai.ps?

    When I download from Creative Cloud (.ai is selected) the download is .ai.ps?

    The download dialog should offer the original format, and then other formats such as .jpg and .psd.
    Please Share a link to the file with Download enabled to me at [email protected] We will investigate what is happening.

  • When I download Firefox, my computer will not install and claims it is corrupt

    When i download Firefox, my computer will not run the install and claims the file is corrupt.

    Firefox versions 3.0 and higher require OSX 10.4 and higher:
    [http://www.mozilla.com/firefox/system-requirements-v3.html]
    [http://www.mozilla.com/firefox/system-requirements.html]
    [ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/2.0.0.20/mac/en-US/Firefox%202.0.0.20.dmg Firefox version 2.0.0.20] is the last ever version of Firefox for OSX 10.3.9 and lower.
    However, I would think about finding/creating an unofficial build of Firefox 3 for older Mac (if you cannot get next version of Mac OSX). If it's possible. I don't know.
    Tiger install DVDs are in short supply. Tiger is no longer available at the Apple Store but may be available for $129 by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
    Tiger Requirements...
    To use Mac OS X 10.4 Tiger, your Macintosh needs:
    * A PowerPC G3, G4, or G5 processor
    * Built-in FireWire
    * At least 256 MB of RAM (I recommend 1GB minimum)
    * DVD drive (DVD-ROM), Combo (CD-RW/DVD-ROM) or SuperDrive (DVD-R) for installation
    * At least 3 GB of free disk space; 4 GB if you install the XCode 2 Developer Tools

  • My MBP was runnning unbelievable slow, I need to re-install fresh Lion, but when I upgraded to Lion, I did not got the disc or thumb drive. What should I do?

    My MBP was runnning unbelievable slow, I need to re-install fresh Lion, but when I upgraded to Lion, I did not got the disc or thumb drive. What should I do?R

    Instead, you could restart holding the Command and R keys, which will start up on the Recovery partition Lion creates, and then restore the operting system on the main partition.
    Before doing anything like erasing the startup drivek maie sure you have an external drive with a backup copy incase things go badly.

  • I got my ipod touch with a camera on july 13 and when i bought it. It did not come with imessage. and now i want imessage so do you know how can i get it?

    I got my ipod touch with a camera on july 13 and when i bought it. It did not come with imessage. and now i want imessage so do you know how can i get it?
    so can someone help me!!! please
    i need the imessage

    To update your iPod see:
    iTunes: Backing up, updating, and restoring iOS software

  • HT201210 what does it mean when it says the firmware file is not compatiable when trying to update

    what does it mean when it says the firmware file is not compatiable when trying to update

    Exactly what it says. 
    Is there sufficient free space on the computers hard drive? 

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