What do you do when you get double-billed for in-app purchases?

I am getting consistently double billed for in app purchases I have done for the Candy Crush Saga and Panda Jam. Who do I contact to discuss this issue? Doesn't iTunes have any responsibility for apps they are offering for sale on their store??

Apple does not police the apps unless there are serious problems with them and many complaints.
Contact iTunes support staff who have access to your account at: http://www.apple.com/emea/support/itunes/contact.html for help.

Similar Messages

Getting falsely charged for in app purchases from a game app and no response nor action taken to be reimbursed for the app as well as iTunes

Getting falsely charged for in app purchases from a game app and no response nor action taken to be reimbursed for the app as well as iTunes

no and hd as well bash or times response i've itunes. reply yet contacted bingo fifty

Been getting double billed for 6 months???

I've been getting double billed and only noticed today after going over records that adobe added a second copy of the CC plan to my account! I never asked for this and never wanted a second!
So far that puts me $376 plus interest in the hole due to Adobe adding products I never agreed to.
I want this rectified and my money returned.

Hi Sue,
Apologies for the inconvenience you have experienced. It appears that you have two active subscriptions as you signed up for a new subscription in August, 2014 and your existing membership, start date August, 2013 was renewed automatically as per the subscription terms. We have cancelled the duplicate account, you may please expect complete refund in maximum 5-7 working days.
Please send me a PM if you have any questions.
Regards,
Ankush

Why am I getting double billed for VOD movies?

At least twice now I have been double billed for VOD movies. Once on a movie that I just rented once and watched. Two other times for movies I stopped watching, then resumed watching well within the 48-hour time frame.

Hello mpfrank
Did you contact the billing department and get this resolved?

TS1702 I was double billed for an app. What do I do?

I was double billed for an in-app purchased They say it's in eligible for a refund. Now what?

http://www.apple.com/support/itunes/contact/

HT201304 If you set restrictions to on for your ipad or iphone & you set the password restriction to immediately for in-app purchases will it ask you for your password every time you make a purchase over a certain time period or just the first time you us

I am setting restrictions on my iphone and my ipad for my four year old son as he somehow purchased an app for $99 unbeknowst to me.
Does anyone know if you set your restrictions to ON, there is a setting that is called "Require Password" and there are two choices to choose from
"immediately" or "15 minutes". What I want to know is if my son asks me to purchase an app that costs $1 and I let him purchase it. Be entering my passcode
will it not ask him for any future purchases or an in-app purchase where they tend to rip you off. I want to ensure that it asks for a password every single time anything is purchased whether it is an in-app purchase or an app. I am unsure what the difference is between choosing immediately or 15 minutes on this specific Restrictions setting. Thank you.

Settings>General>Restrictions>Allowed Content>In-App Purchases>Off. Then: Settings>General>Restrictions>Allowed Content>Require Password...set this to "Immediately".
Doing the above will accomplish what you want.

I have been billed for in-app purchases that I didn't make - what do I do?

I ahve been billed for an In-app purchase I didn't make - my account wa shut down - what do I do??

Contact Apple and see what they can do about it (maybe a refund)
Change your iTunes password

HT4009 What do I do when I tried to make an in-app purchase on my newly purchased iPad, but a pop up window tells me to contact iTunes Support?

How do I contact iTunes Support? I can't seem to find an email address or a contact form online.

You can contact iTunes support here : http://www.apple.com/support/itunes/contact/

HT204088 What do I do when I am charged money for an App upgrade that will not download?

What do I do if an App upgrade will not download but I am charged the money for it?

Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

Can i get a refund for an app purchased by a hacker?

help! my account was hacked and a $10 app was purchased. can i get refunded?

doesn't have to be plausible, just tell them it was fraudulent and they will refund it, or if you accidentally purchased it, call it accidental. either way they refund it
PS: Apple now has an account security team that can deal with fraud issues so if they are most defenetly fraudulent then call apple at the 1-800 number and tell them the deal

HT201514 Please can someone tell me what is going on when I get this message, The backup disk image "/Volumes/Data/Carole Wilson's MacBook.sparsebundle" is already in use. Latest successful backup: Yesterday, 2:04 PM

Please can someone tell me what is going on when I get this message for the Time Capsule?

Yes, this is because Lion or ML which you are using have lousy networking.
The trick is simply reboot the TC..
Or on Lion use the 5.6 utility and disconnect all users.
For ML sorry.. Apple decided you don't need that function any more!!.
http://pondini.org/TM/Troubleshooting.html
Read C12.. I think C17 is also related.

How to get a refund of In-App Purchase in iPad?

My son was playing around with my iPad and accidentally purchased the Color and Mixer tool in Paper by FiftyThree application on my iPad.
I can get a refund for any APP purchased through the App Store from my iTunes Purchase History, but, when I click 'Report A Problem' on the 'Paper by FiftyThree, Color', it direct me to a link to the iTunes Support page.
How can I get my refund, each costs $1.99 which is important for me.

Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE TERMS AND CONDITIONS
But, if you are having issues with the app, you can at least ask for a refund.
Use the email form here > Apple - Support - Mac App Store - Contact Support

What does it mean when you get a "The iTunes library file cannot be saved. There is not enought memory available." ? And what can I do to correct it?

What does it mean when you get a "The iTunes library file cannot be saved. There is not enought memory available." ? And what can I do to correct it?

Well, I installed the latest iTunes this AM, works perfectly. Although for some reason it did lock up after playing a song today.
Horror stories? That's a bit overly dramatic.
No, it isn't.
The issue you are experiencing is one that has occurred in multiple versions of iTunes, a simple search would have revealed this.
A simple search was conducted, no one seemed to have an answer. Do you always adopt such a haughty attitude? Or was I just lucky.

HT201299 what does it mean when you get this message on the Iphone? "online maps consume data traffic"

what does it mean when you get this message on the Iphone? "online maps consume data traffic"

That means that if you use online maps, it will consume data. If you're on WiFi, no worries. If you are on cellular data, then it will eat into your cellular data plan.

What do I do when I get an error message: Could not write value ManageLLRouting to key\SYSTEM\CurrentControlSet\Services\BonjourService\Parameters. Verify that you have sufficient access to that key, or contact your support personnel?

What do I do when I get an error message: Could not write value ManageLLRouting to key\SYSTEM\CurrentControlSet\Services\BonjourService\Parameters. Verify that you have sufficient access to that key, or contact your support personnel?

See Troubleshooting issues with iTunes for Windows updates for general advice.
For "Could not open key/write value" errors when reinstalling try b noir's user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\
[LongStringOfLettersAndNumbers]" error messages when installing iTunes for Windows but apply it to the branch in question.
In this thread the OP found their AV solution appeared to be blocking access to the registry.
tt2

What do you do when you get double-billed for in-app purchases?

Similar Messages

Maybe you are looking for