What do you do when you have an outdated email address and cannot update your apps?
I bought my Mac Pro in early 2012 and had a Cable email address which I put as my Apple ID and iTune Store address. Later in 2012 I moved and no longer had access to that email address and changed my Apple ID and iTune email address. The problem is I have 3 apps that need to update but are under the old email address ID and I cannot change it I don't remember the password, and they cannot send anything to that former address to get the password. This is especially important to me because one of the apps is iPhoto that I use constantly and love. What do I do to remedy this situation?
Go to the Mac App Store main page, choose Support under Quick Links, contact Apple, and see what they say. If you don't get any help from them, delete those applications and then download them from a different Apple ID; this may require repurchasing paid applications.
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Similar Messages
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I have used an incorrect email address for my Apple ID when I punched an App. Cannot get updates. How do I delete and use my primary account email address?
Delete and redownload that application when signed into the correct Apple ID. This may require repurchasing it.
(127051) -
I have a new email address and cannot receive from my former one.
I keep getting a message to update my ICloud preferences. When asked for my email address; I have to enter a different one than is on the ticket.
go to apple id and change it first i.e. update the change Applied is based upon an email address.
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Idk what's wrong..
If you aren't getting the reset link then that implies that you don't have a rescue email address set up on your account - you're sure it's not an alternate email address ?
You will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use. -
i have two security questions but i don't have a rescue email address and i know my apple id and password, what should i do please help me!!:(
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
My wife and I each have our own email address and calendar. These are on one IPad. The Ipad has a single ICloud account.
What's the best way to backup both Calendars, etc? Does ICloud automatically back up every account on the same IPad? (I checked ICloud, but I could only find my stuff.)
Thanks for any help!
AlanFirst, you need to understand that there's a difference between "syncing" and "backup". Backup is the saving of content and settings, where syncing is the bidirectional transfer of content for an account to a web-based server (like iCloud, Gmail, Yahoo, etc.)
If you see your calendar in your iCloud account, that implies that you have set up your iCloud account to host (sync) your calendar, and perhaps contacts, email, and notes. An iCloud account can only sync one user's information at a time so it is intended to support a single user. You can have more than one iCloud account, and you can even have more than one iCloud account on the same device (but one has to be primary, and the secondary iCloud has limited capabilities), but a single iCloud account only supports a single user's content.
Backup is the saving of your device's content and settings to use in case you need to recover these things, but you can't see the contents of your backup (just the size and device name). You can backup more than one device to iCloud and you can backup to iCloud or you can backup to your computer, or both (one at a time though, you have to choose).
So, if your wife has her own email and calendar she can certainly do that in parallel to whatever account(s) you have for email and calendar. But if you have only one iCloud account then only one of you can use it for email, calendar, etc. But the backup of these accounts is really just a backup of the device's settings that link the device to these accounts. For example, if she uses Gmail then the backup of the iPad only backs up the fact that your iPad is set up to use her account, it does not backup the account itself (the content of her account is saved and preserved on Google's servers, not your device's backup).
Does that make better sense? -
Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
I have a new email address and was successful in changing the information online but cannot change it on my iPhone 4S or iPad. When I try to fix the problem it requires me to create a new password and now I can't remember that either.
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I have changed my email address and changed my Apple ID. However iCloud on my ipad and an ipad mini still shows my old email address. How can I change my iCloud email address?
Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
How on earth do I update my Apple ID to my new email address? I keep getting moved to 'change my password' sites, but I have a new email address and need to update my Apple. Frustrated!!
Firstly, if you have 'Find My iPhone/iPad/iMac' enabled on any of your devices, turn it off.
Create a new email address, for example at Yahoo or Gmail, or anywhere convenient (or you can use an existing address as long as it has never been associated with an Apple ID).
Go to http://appleid.apple.com and click 'Manage your Apple ID'. Sign in with the current ID.
Where it says 'Apple ID and primary email address' and gives your current ID email address, click 'edit'.
Enter your new address and click 'Save changes'.
Now you will need to go to each of your devices and sign out in System Preferences (or Settings)>iCloud - 'Sign out' on a Mac, 'Delete this account' on an iOS device (this will not delete the account from the server).
Then sign back in with your new ID. Your iCloud data will disappear from your devices when you sign out, but reappear when you sign back in.
I re-iterate: before you start, turn off 'Find My Mac' (or whatever) or you will need the services of Support. -
I have a new email address and updated my apple id/icloud with the new address. I updated on my iPhone, but i'm keep getting a pop up to enter my password with my old email address listed for iCloud/Apple id. How do I get it to go away?
Did you create a NEW Apple ID or did you change the email address for your OLD Apple ID? This will affect how you update apps in the future.
Anyway, go to Settings/iTunes&App Stores, log out, then log in with the new ID. -
I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?
In this case you won't be able to do that?
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I have several old email addresses and accounts with itunes where the email is no longer working, and i have forgotten my password, how do i activate the songs
Welcome to the Apple Community.
The following article(s) may help you.
Look up your old and forgotten Apple ID -
TS3899 Can two people have the same email address and password on their phone?
Can two people have the same email address and password on their phone?
I guess so. But the email content will mirror on both phones.
If you are talking about your Apple ID and iCloud email, yes, it is possible, but again the phones will mirror. You should not have the same Apple ID and iCloud both.
Why?
If you explain the reason for the question we may have a solution that works for you. -
HT5312 I dont have a Rescue email address and how i can reset Apple ID security questions
I dont have a Rescue email address and how i can reset Apple ID security questions
RegardsIf you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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