What documentation and what email do I send my educator ID to get the educational discount?

Please help.  When I purchased my Creative Cloud license last week, I was told that I would be sent an email of what ID was needed and an email address of where to send the documentation for my education discount for Creative license.  I've been on the phone for over an hour several times today and never get connected.  Heard that your response time was over 2 hours.
Please contact me at [email protected]  Thanks.

Sign in at http://icloud.com with the new ID and password and confirm that your data is still all there.
Then sign out in System Preferences>iCloud then sign back in with the new ID and password. Your data will disappear from your Mac when you sign out, but will reappear when you sign back in.

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