What does a black screen with an apple symbol in the middle mean?
For 2 days my ipad has had a black screen with an apple symbol in the middle. I tried to reset but nothing happened. I can't even get it to power off.
Try and force your iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.
Similar Messages
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my i pod touch was erased in the find my ipod app this has set my i pod where i cant do a thing but see a black screen with a rotating circle in the middle of the screen. i tryed to restore and itdosent download actual file to the i touch and i cant do a thing with it please help me fix this and if thereis a way with out lossing my data would be great but however it can be done please let me know asap thank u.
Take it to an Apple Store and they may take care of it for you.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
This suddenly began happening last night after dinner. I've downloaded latest versions of Firefox and Adobe, and have done the Firefox "reset", but it keeps on happening.
Do you have any security software (Kaspersky: Banner Ad Blocker) running on your computer?
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I don't know what's wrong with my 3GS. It only shows the black screen with white apple. Home button and turning the phone off then on doesn't seem to do anything.
Thanks Lucas,
I've tried doing that with no results. Same screen keeps showing. Maybe it'd be more helpful if I told you a bit more info. My phone was randomly playing music, and the voice control would also suddenly start without me touching the phone. Then I let the battery die and started to recharge when on the screen it indicated to plug into my computer/iTunes, I tried to restore but was getting an error message (can't remember what it said now). Battery died and now my current issue of the black screen with white apple. I'd love to be able to restore my phone but now its not showing as a device on my iTunes. HELP! Any other suggestions? -
I am going to sell my second generation ipod touch, so i resetted it to factory defaults. It said it would take up to an hour, and i patiently waited. But when the black and white loading bar completed, the ipod went to the black screen with an apple logo on it. Sounds about right, right? But now, there is a processing circle on top of the logo, but the circle spins once, and stops at about halfway to the bottom. It just stays there, and about every half to one hour it becomes a white screen and starts all over again. (not the loading bar part, just the circle). I've tried holding the power and the home button, and it works, but it just goes back to the circle screen with the apple logo. HELP PLEASE?
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
When updating my IOS 5.1.1 to IOS 6 and after the download completed the updating of the iphone couldn't be completed for unknown error and the device froze and all i have now is a black screen with an apple and a meter that shows no progress I can't switch off my iphone or do anything!!!
Hi,
I had a similar problem last week with my nice shiny 3 week old iPhone 6. I noticed the Apple logo was on the screen, but it did not progress like a normal boot up. I restarted the phone, and it showed the Apple logo, then a red screen then cycled back to the logo and kept looping. I got the phone to the iTunes connection stage by keeping hold of the power button and the home button until the apple logo appeared then kept holding the home button. iTunes recognised the phone, and wanted to restore, but this was unsuccessful because the phone would keep looping to the red screen and iTunes failed. After loads of Apple support, I was told it was a hardware failure, and like you I live more than an hour away from the store. None the less, I made an appointment with the Genius bods, and they replaced the phone. They said they had never heard of the problem, but really, take a look at these forums and you will see that it is a common problem and I suspect they are keeping it under wraps...
My issue is that as a disappointed customer with faulty goods, why should i have to stick to an appointment to get it replaced? What other store would you have to do this?
The "Genius" didn't even want to see the phone powered up before offering a replacement... Oh, and it turned out they didn't have the exact same model as a replacement so they were going to send me out of the store empty handed.... I kicked off BIG time, and they very reluctantly gave me a phone from the sales stock, rather than the repairs stock..
Not a happy Apple customer anymore, and I feel the more people who know about the lack of service and customer care the better. They need to get off there high horse and join the real world! -
Black screen with white apple logo won't go away! Help please.
Last night I turned theipod completeley off and restarted it. The black screen with the white apple logo came on and hasn't went of since.
I've tried everything I could find in the forums and on the support page.
iTunes will not recognize my ipod which has continously tried to start up again every 5 minutes.
I don't know what more to do, ANY help would be greatly appreciated.
Thanks
DanaI did try that. When I do that the red slider bar to turn the ipod off doesn't come up.
Its still trying to reset itself but won't go any farther than the black screen with white apple.
Thanks -
What does a white screen with a file folder and question mark indicate?
what does a white screen with a file folder and question mark indicate upon start up?
That the computer can't find a useable boot volume.
Boot from your grey installer DVD disc 1 (hold down the C key on startup or hold down Alt/option on start and choose the installer disc).
OK the language page (if present). From the installer screen, go to the menu bar and choose Disk Utility; depending on the OS version it may be in the Utilities menu or Tools menu.
In DU, select your internal drive in the sidebar (the top item with the makers name and serial no.). Run Repair Disk (not Disk permissions). If problems are reported as repaired, run it again until you get a message in green "the volume seems to be OK".
If it says it can't repair the disc, you may need heavier guns such as DiskWarrior or TechTool to attempt a rescue.
Hope you have backups; retrieving data from adead drive can be expensive and tricky. -
ipad 4 frozen during update ios 8.1.3. - did anybody know how to restart (or reset) my ipad4 from black screen with white apple logo?
Hi there did you end up getting this resolved? I have the same exact same issue with my Ipad 4 when updating to 8.1.3....frozen on the apple logo. Tried resetting as advised by other users but just goes back to the same logo. Tried connecting to iTunes but device is not picked up at all. Left it over night to run flat hoping charging might kick start something....but when I put on the charger it shows the battery charge icon but won't actually charge it. It's really doin my head in trying to find a fix - cheers Morgan
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I tried to update my phone this morning, and now it is stuck on a black screen with an apple in the middle.
Press the Power button and hold it down until the computer turns off. Restart. Do you still get the same result? If so, then try booting into Safe Mode, then restart normally. A safe mode startup takes considerably longer than a normal one, so don't panic. You will also see a progress bar at the beginning.
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my i phone 3gs showing black screen with sillver apple logo before this happened i choosen delete iphone option plzz help me....plzzz
my i phone 3gs jst showing black screeen with appl e logo frm last 1 hour watto do...?
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my ipod touch 4 gen. has a black screen with a apple and under it is a load bar that is empty and wont load
Try here:
iPhone and iPod touch: Frozen and unresponsive
iPod touch: Hardware troubleshooting -
My TV show purchases don't play correctly. When I click on them, a black screen with no audio plays. The timecode for the show runs, but I don't see or hear anything besides that black screen. Help!
Have you tried resetting the iPad:
Reset iPad: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears. -
my ipod has a black screen with a loading symbol (its moving) i cant turn it off or plug it into itunes its been like this for about 3.5 hours. i tried to do a system reset it after a glitched download. but while it was reseting it got stuck ot a black loading screen.
PLEASE HELP ME !!!!!!!!The article helped me a bit but it doesnt help me totally because the buttons dont work and i cannot connect to itunes (itunes does not sense my ipod when plugged in) so im thinking to just let the battery uncharge...
but when it went down i was fully charged
(im very unpatient) -
Unable to restore iTouch, stuck on black screen with white apple
Hello to any and all that can offer me assistance:
I have an iPod Touch. I have restored it more than once. It will show the screen with the USB cord and the iTunes logo. After the restoration process the computer screen will say that the restoration was completed and my iTouch will turn back on to be recognized by iTunes in 10 seconds. That never happens. Instead I get the black screen with the white apple. It will stay on then flick off after about 20 seconds repeatedly.
I have tried uninstalling all Apple files and re-downlading them. I have tried letting it die then charging it. I was getting error 1611 so I disabled my security software and did the restore again. I have deleted and readded the file in the folder for iPod software updates. I have held the shift key when pressing restore in iTunes and selected the newly downloaded iOS/firmware. I unplugged it from the front USB port on my tower to a slot on the back. I unplugged and restarted my pc with nothing plugged into the USB ports other than the iTouch cord, my mouse and keyboard.
All have failed. Once - out of no where - I thought that I had gotten lucky because it was back to factory defaults. I added my apps and music to it. Once I unplugged it from my PC within minutes it died and started doing the flicker on and off again.
What else can I try? I am frustrated and running out of ways to google and review other discussions on the Apple site on how to repair it. I don't know what generation it is. I've owned it for maybe 2 years. It's a 32g iTouch.
Please help if you can! :-)
Thx,
HunyBAre you referring to when i hold down the circle button until it restarts? I've tried that. I always get back to the screen with the USB cord pointing toward the iTunes logo. While still holding the button i plug it in to the USB cord. I do the restoration....it shows a little icon that are small lines like sunrays that light up like it;s about to restart.....then it gots back to the flickering. ;-(
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